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Windows 7: Not genuine error after system restore.

16 Jun 2012   #31
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Many folders will show a 'blob' in the read-only status - this is normal.
Many files will also shoew a read-only status - but yes, there are malwares which will set that status on other files.
I can't remember whether I'v epreviously asked you to reset the res-only status on the System32 folder? If not, please do so in the following way.
Open WIndows Explorer
Navigate to teh C:\Windows folder and highlight the System32 folder
right-click on the System32 folder
select Properties
in the General tab, clear the 'blob' from the Read-nly box, and click Apply,
Accept the warnings
When you get the fist error message, click on the 'Ignore all' button (this is normal!)
wait for it to finish.
reboot.
post another MGADiag report.


My System SpecsSystem Spec
.
16 Jun 2012   #32
Hornet62

Windows 7 Home Premium 64-bit
 
 

I think I have a problem. It would not let me change the read-only status on the files and folders under the System32 folder. That folder itself is not read only, or it least it doesn't show the lock on the icon. I even tried to change them with the elevated Command Prompt using attrib (I'm an old DOS person) and was denied access to any of the files with this.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-M4XPX-9B87B-H4CCP
Windows Product Key Hash: 6RANQcpFhswbmvHhxBXQr7hm8N4=
Windows Product ID: 00359-OEM-8882565-77148
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C40AB5B8-1DE1-45C0-A7FB-1B35ACF6E8AE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Word 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C40AB5B8-1DE1-45C0-A7FB-1B35ACF6E8AE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-H4CCP</PKey><PID>00359-OEM-8882565-77148</PID><PIDType>3</PIDType><SID>S-1-5-21-3721916230-3852787314-3077266025</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>LX6810-01</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R01-A1C0</Version><SMBIOSVersion major="2" minor="5"/><Date>20090717000000.000000+000</Date></BIOS><HWID>C63E3C07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-001B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>BCD72299F752D86</Val><Hash>068lO0ay6rs9LAvgHDhjVT63wL4=</Hash><Pid>89407-707-6552566-63226</Pid><PidType>14</PidType></Product></Products><Applications><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Error: product key not found.
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
 
HWID Data-->
HWID Hash Current: MgAAAAMAAAABAAEAAwABAAAAAQABAAEAln3Y5040xN5OzXA6ZFuSvEYL3oigFwRBTFg=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   ACRSYS  APIC1138
  FACP   ACRSYS  FACP1138
  HPET   ACRSYS  OEMHPET0
  MCFG   ACRSYS  OEMMCFG 
  WDRT   ACRSYS  NV-WDRT 
  SLIC   ACRSYS  ACRPRDCT
  OEMB   ACRSYS  OEMB1138
  NVHD   ACRSYS  NVHDCP 
  AWMI   ACRSYS  OEMB1138
  SSDT   DpgPmm  CpuPm
My System SpecsSystem Spec
16 Jun 2012   #33
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Nah - you were denied access to many files, but not all
I've had rather too many pints to be able to comment in detail at the moment - back tomorrow.
My System SpecsSystem Spec
.

16 Jun 2012   #34
Hornet62

Windows 7 Home Premium 64-bit
 
 

No problem. Enjoy the weekend and happy father's day, in case you are a father. Sunday is Father's Day here in the US.

By the way, I did run a boot scan with Avast today and it found a Java Trojan (Java:Agent-BAF) which I made sure is gone now. I don't know if that was causing problems or not.
My System SpecsSystem Spec
17 Jun 2012   #35
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Trojans don't often cause this type of problem - but they may bring in other malware, or be the result of other malware which could do it.
I can't see any changes in your report - Are you saying that in WIndows Explorer you see a 'loxk' on the icons for specific folders?
If so, please name a couple.
Also, use the following command
ICACLS <path\folder>
and post the results
My System SpecsSystem Spec
17 Jun 2012   #36
wanchoo

Windows 7 Pro with SP1 32bit
 
 

Once in a way when some friend seeks my assistance for not genuine error, I advise him/her to phone Microsoft and get the OS reactivated. Microsoft almost invariably reach out.

I have quickly scanned the posts in this thread but haven't seen anywhere that this was tried. If not, then please try this too.
My System SpecsSystem Spec
17 Jun 2012   #37
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Almost invariably, MS will advise a reinstall
My System SpecsSystem Spec
17 Jun 2012   #38
wanchoo

Windows 7 Pro with SP1 32bit
 
 

Thank you for the clarification, Noel. Come to think of it I have always asked for activation by telephone only after a reinstall.
My System SpecsSystem Spec
17 Jun 2012   #39
Hornet62

Windows 7 Home Premium 64-bit
 
 

I am definitely trying to avoid a reinstall. I have a lot to lose if I do that.

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Robert>ICACLS C:\windows\debug
C:\windows\debug NT AUTHORITY\SYSTEM:(F)
                 BUILTIN\Administrators:(F)
Successfully processed 1 files; Failed processing 0 files
C:\Users\Robert>ICACLS C:\Windows\DigitalLocker
C:\Windows\DigitalLocker NT AUTHORITY\SYSTEM:(F)
                         BUILTIN\Administrators:(F)
Successfully processed 1 files; Failed processing 0 files
C:\Users\Robert>ICACLS C:\Windows\System32\Config
C:\Windows\System32\Config NT AUTHORITY\SYSTEM:(F)
                           BUILTIN\Administrators:(F)
Successfully processed 1 files; Failed processing 0 files
C:\Users\Robert>ICACLS C:\Windows\System32\SLUI
C:\Windows\System32\SLUI NT AUTHORITY\SYSTEM:(F)
                         BUILTIN\Administrators:(F)
Successfully processed 1 files; Failed processing 0 files
C:\Users\Robert>
You can see some of the folders listed in the code above, and yes, I see a lock on the icons for lots of folders in Windows Explorer. Of course, there are a lot of files that have nothing to do with Windows, such as mIRC which is an IRC client.

I am reasonably sure that I have cleared my system of any malware. I've run every scan I can think of (Malwarebytes, Avast full scan and boot scan).

I am the administrator for the computer, plus I always run the Command Prompt at the elevated level just to make sure. I am trying to get as much onto CDs as possible in case it does lock me out and I have to reinstall. I really hate the thought of that because it would mean reinstalling Vista and then going through the upgrade process to Windows 7 along with all that time with the updates and then the reinstalls for the software. Of course, there will be something that I forgot to make a backup on that I will totally lose. It happens every time. I would be scared to use a restore to put things back because I would be scared that it would re-create the problems I'm having now.
My System SpecsSystem Spec
17 Jun 2012   #40
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ouch!
that would seem to indicate all sorts of problems.
It may only be fixable by a clean install.

Having said that, please try the following....

ICACLS C:\Windows

post the results - it may just be that inheritance is blocked somehow.
My System SpecsSystem Spec
Reply

 Not genuine error after system restore.




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