Windows 7: Multiple Windows Updates Failing

GroundedDreams · 14 Jun 2012

Windows 7 Ultimate x64 updates failing not sure what to do have not come across anything originally saw silverlight fail and recently microsoft security client which has resulted in it not running in system tray at times unless manually restarted. Any help appreciated.

tom982 · 18 Jun 2012

Hello GroundedDreams and welcome to the forums

Can you follow these instructions to generate a MGADiag log for us please:

Windows Genuine and Activation Issue Posting Instructions

Tom

NoelDP · 18 Jun 2012

I don't think it's a non-genuine problem (although I do see why you're asking!)

I suspect that it's actually a permissions prblem on the root of C:

GroundedDreams - please run the following command and post the results.

ICACLS C:\
DIR C:\
DIR C:\ /ah

Here are some instructions to make life easier (especially if it takes some goes-around!)
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

GroundedDreams · 19 Jun 2012

MGADT Output

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {7F5916A1-A7C6-49F2-B772-EB7891858D0A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7F5916A1-A7C6-49F2-B772-EB7891858D0A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-604019507-64124222-2407934655</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6860</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3</Version><SMBIOSVersion major="2" minor="6"/><Date>20110419000000.000000+000</Date></BIOS><HWID>7BB93707018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-4105-7601.0000-0762012
Installation ID: 017024639310803934208660141036952700905562735132525631
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 19/06/2012 10:27:43 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEAAQABAAEAAAADAAAABQABAAEAXgoyNoiENv9aaLJ3TpFSFGuBXD0AZzy6asfu1y5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        ACRPRDCT
  FACP            ACRSYS        ACRPRDCT
  HPET            ACRSYS        ACRPRDCT
  MCFG            ACRSYS        ACRPRDCT
  SSDT            ACRSYS        ACRPRDCT
  SLIC            ACRSYS        ACRPRDCT

CP Pcitures
ICACLS.PNG
DIR.PNG
DIR AH.PNG

NoelDP · 19 Jun 2012

GroundedDreams - plese follow the given instructions in future - it makes life easier for everyone.

Your results show that you have at least had AVG installed, as well as a large number of programs which appear not to be Windows 7 compliant.
What other Security software has been or is installed, since the last format/reinstall? What AV came pre-installed on this machine?

GroundedDreams · 19 Jun 2012

Quote: Originally Posted by NoelDP

GroundedDreams - plese follow the given instructions in future - it makes life easier for everyone.

Your results show that you have at least had AVG installed, as well as a large number of programs which appear not to be Windows 7 compliant.
What other Security software h or is installed, since the last format/reinstall? What AV came pre-installed on this machineas been?

I just entered the command didn't really follow instructions since knew what to do and you are only looking at the return not entering it somewhere so thought picture would do fine. Well AVG is installed if you are just looking at the folder in C but that is just AVG link scanner and should not be conflicting with MSE. I do not think I had any other security software installed since my last reinstall.

EDIT: It also is not only MSE that is the problem it is other software updates and new installs where they want a file (C:/............................./).

NoelDP · 19 Jun 2012

If you have AVG installed at the same time as MSE then they WILL conflict - it is not possible to have two full AV products installed and running without problems.
Uninstall one or the other, and then run the removal tool for the one uninstalled. It may also be necessary to uninstall teh other and run its removal tool prior to reinstalling the preferred one.

GroundedDreams · 19 Jun 2012

Quote: Originally Posted by NoelDP

If you have AVG installed at the same time as MSE then they WILL conflict - it is not possible to have two full AV products installed and running without problems.
Uninstall one or the other, and then run the removal tool for the one uninstalled. It may also be necessary to uninstall teh other and run its removal tool prior to reinstalling the preferred one.

It is a link scanner as said which is not a full client it only checks sites in browsers basically an add-on but it is installed like a typical program this feature is not something MSE does so unless you really have done research on this I am fairly sure they are not conflicting at all since do different task completely. I also do not believe MSE is the big picture it is the 7 updates currently failing to install and installing new programs can have similar issues.

NoelDP · 20 Jun 2012

So you are saying that you've never had AVG installed, but you do have AVG Secure Search enabled?
That's odd - because I have just installed the Secure Search tool on a machine - and it does not produce the folder seen in your DIR reports.
I suspect that you installed the full AVG package, and then uninstalled or disabled everything except the search assistant/toolbar.
Please completely uninstall all AVG products then run the AVG Remover - you can then reinstall the Secure Search tool on its own if you want.

Windows 7: Multiple Windows Updates Failing

Multiple Windows Updates Failing problems?