Windows 7 Ultimate x64 updates failing not sure what to do have not come across anything originally saw silverlight fail and recently microsoft security client which has resulted in it not running in system tray at times unless manually restarted. Any help appreciated.
Hello GroundedDreams and welcome to the forums
Can you follow these instructions to generate a MGADiag log for us please:
Windows Genuine and Activation Issue Posting Instructions
Tom
I don't think it's a non-genuine problem (although I do see why you're asking!)
I suspect that it's actually a permissions prblem on the root of C:
GroundedDreams - please run the following command and post the results.
ICACLS C:\
DIR C:\
DIR C:\ /ah
Here are some instructions to make life easier (especially if it takes some goes-around!)
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
MGADT Output
CP PcituresCode:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2 Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g= Windows Product ID: 00426-OEM-8992662-00006 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.001 ID: {7F5916A1-A7C6-49F2-B772-EB7891858D0A}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Ultimate Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120503-2030 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{7F5916A1-A7C6-49F2-B772-EB7891858D0A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-604019507-64124222-2407934655</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6860</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3</Version><SMBIOSVersion major="2" minor="6"/><Date>20110419000000.000000+000</Date></BIOS><HWID>7BB93707018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Ultimate edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00426-00178-926-600006-02-4105-7601.0000-0762012 Installation ID: 017024639310803934208660141036952700905562735132525631 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: HYRR2 License Status: Licensed Remaining Windows rearm count: 2 Trusted time: 19/06/2012 10:27:43 AM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: NgAAAAEAAQABAAEAAAADAAAABQABAAEAXgoyNoiENv9aaLJ3TpFSFGuBXD0AZzy6asfu1y5z OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ACRSYS ACRPRDCT FACP ACRSYS ACRPRDCT HPET ACRSYS ACRPRDCT MCFG ACRSYS ACRPRDCT SSDT ACRSYS ACRPRDCT SLIC ACRSYS ACRPRDCT
ICACLS.PNG
DIR.PNG
DIR AH.PNG
GroundedDreams - plese follow the given instructions in future - it makes life easier for everyone.
Your results show that you have at least had AVG installed, as well as a large number of programs which appear not to be WIn7 compliant.
What other Security software has been or is installed, since the last format/reinstall? What AV came pre-installed on this machine?
I just entered the command didn't really follow instructions since knew what to do and you are only looking at the return not entering it somewhere so thought picture would do fine. Well AVG is installed if you are just looking at the folder in C but that is just AVG link scanner and should not be conflicting with MSE. I do not think I had any other security software installed since my last reinstall.
EDIT: It also is not only MSE that is the problem it is other software updates and new installs where they want a file (C:/............................./).
If you have AVG installed at the same time as MSE then they WILL conflict - it is not possible to have two full AV products installed and running without problems.
Uninstall one or the other, and then run the removal tool for the one uninstalled. It may also be necessary to uninstall teh other and run its removal tool prior to reinstalling the preferred one.
It is a link scanner as said which is not a full client it only checks sites in browsers basically an add-on but it is installed like a typical program this feature is not something MSE does so unless you really have done research on this I am fairly sure they are not conflicting at all since do different task completely. I also do not believe MSE is the big picture it is the 7 updates currently failing to install and installing new programs can have similar issues.
So you are saying that you've never had AVG installed, but you do have AVG Secure Search enabled?
That's odd - because I have just installed the Secure Search tool on a machine - and it does not produce the folder seen in your DIR reports.
I suspect that you installed the full AVG package, and then uninstalled or disabled everything except the search assistant/toolbar.
Please completely uninstall all AVG products then run the AVG Remover - you can then reinstall the Secure Search tool on its own if you want.
Quote