WIN7 7601 error on GENUINE WIN7

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #21

    Wait until it asks.
    If it doesn't ask, then use the System properties link, or the SLUI 3 command (in the Start> Search box) to force it.
      My Computer


  2. Posts : 68
    Win 7
    Thread Starter
       #22

    Hi Noel,

    I had to put the new product key in system properties.

    Okay, followed instructions 1 - 10 - Activation said 'non genuine'

    re: telephone activation - the option for telephone activation is not appearing any longer (was yesterday). Just gone onto microsoft support website followed the instructions with wizzard still no option for telephone activation.

    Not sure what to do now......

    Here is the report (sorry I don't know how to put it in the neat box)

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a7
    Windows Product Key: *****-*****-H66TF-62K4P-8P832
    Windows Product Key Hash: qSrQmJuDTLC9jLv102w6RVGcwEI=
    Windows Product ID: 00359-OEM-8882621-74307
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {096B844C-5108-4CC1-BA27-1E6ECB7A39E0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{096B844C-5108-4CC1-BA27-1E6ECB7A39E0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8P832</PKey><PID>00359-OEM-8882621-74307</PID><PIDType>3</PIDType><SID>S-1-5-21-2803302366-1490296234-1289157665</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 2920                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.13          </Version><SMBIOSVersion major="2" minor="4"/><Date>20080214000000.000000+000</Date></BIOS><HWID>B5993F07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-826-274307-02-2057-7601.0000-1702012
    Installation ID: 002611267930720074042095170873576960818052464674683260
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 8P832
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 18/06/2012 16:36:43
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EFD
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:18:2012 16:34
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAIAAAABAAAAAQABAAEAJJRwlPim/JBGg8Sp7vM+2TI49DVetgKCKoU=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      TCPA            Intel          CRESTLN
      TMOR            PTLTD                 
      SLIC            ACRSYS        ACRPRDCT
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri

    Any further help will be great.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #23

    The WAT error 0x80072EFD indicates the lack of an internet connection - which may be contributing to your other problems.
    The 0xc004c4a7 error is a very rare one that indicates a 'OEM or Volume binding error' - which as far I can see shouldn't be relevant in this context.

    The only thing I can think of is that the whole installation is based on a fully BIOS-locked copy of Windows which has had the 'normal' activation routes taken out, or that there is a hacker's Loader tool present which is blocking the normal route.

    If either is the case, the only options are a reinstall - either a repair install, or a clean install, with genuine Retail media (which can be downloaded)

    First you should telephone your local Activation Center and confirm that the Key is a genuine one. - you can get the number from the listing here.... Microsoft Volume Licensing - Activation Centers
    Explain your problem to them - that MGADiag and Validation think your installation is non-genuine, so you'd like to confirm the Key's status prior to a reinstall.

    One question I did neglect to ask before - You did acquire these upgrade disks from the respective machine's manufacturer, didn't you? (and not off the internet from somewhere like eBay?)
      My Computer


  4. Posts : 68
    Win 7
    Thread Starter
       #24

    Hi Noel,

    Bless you, I will give them a call now. Should I leave the new disc key number of win7 on or revert back to the one that use to work?

    Yes, both win7 discs came from a sub division of Acer. Both totally genuine.

    Thanks again for the advice, I very much appreciate it.

    Big Kisses to you from Realeyes.

    I will update this thread with what progress is made.

    NoelDP said:
    The WAT error 0x80072EFD indicates the lack of an internet connection - which may be contributing to your other problems.
    The 0xc004c4a7 error is a very rare one that indicates a 'OEM or Volume binding error' - which as far I can see shouldn't be relevant in this context.

    The only thing I can think of is that the whole installation is based on a fully BIOS-locked copy of Windows which has had the 'normal' activation routes taken out, or that there is a hacker's Loader tool present which is blocking the normal route.

    If either is the case, the only options are a reinstall - either a repair install, or a clean install, with genuine Retail media (which can be downloaded)

    First you should telephone your local Activation Center and confirm that the Key is a genuine one. - you can get the number from the listing here.... Microsoft Volume Licensing - Activation Centers
    Explain your problem to them - that MGADiag and Validation think your installation is non-genuine, so you'd like to confirm the Key's status prior to a reinstall.

    One question I did neglect to ask before - You did acquire these upgrade disks from the respective machine's manufacturer, didn't you? (and not off the internet from somewhere like eBay?)
      My Computer


  5. Posts : 68
    Win 7
    Thread Starter
       #25

    I just had a thought Noel,

    Could the error have occured because I did a clean install with disc 2? I could not use the Acer disc 1 that would normally overlay on Vista.


    NoelDP said:
    The WAT error 0x80072EFD indicates the lack of an internet connection - which may be contributing to your other problems.
    The 0xc004c4a7 error is a very rare one that indicates a 'OEM or Volume binding error' - which as far I can see shouldn't be relevant in this context.

    The only thing I can think of is that the whole installation is based on a fully BIOS-locked copy of Windows which has had the 'normal' activation routes taken out, or that there is a hacker's Loader tool present which is blocking the normal route.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #26

    Possibly - but the machine is an Acer so it should be OK for it (I don't believe they are model-specific)

    You should keep one key for the laptop (the one that activated on that) and one for this machine.
    There's no reason why you shouldn't query both Keys in the same call, but there maybe a policy of one Key per call.
    Get this machine sorted out first.
      My Computer


  7. Posts : 68
    Win 7
    Thread Starter
       #27

    Hi Noel,

    Just to give you an update.

    I reloaded Win7 (once activated) product key in.

    Spoke to Microsoft, he ran me through the activation again. Then told me to fill out the counterfeit section on their website and assured me it would be sorted out for me.

    All forms filled in, and will be sending my genuine Acer discs to Microsoft.

    I don't know how this works, hopefully they will send me a disc with win7 on it? I hope so, it is most important to have a disc in case one needs to do a clean re-install at times.

    Thanks so much for your help and time, I so appreciate it. I will post again hopefully with very happy news with a working laptop next time. Smile.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #28

    I am very surprised at this!
    However, it sounds as if you have a good case for a complimentary replacement - which could take a few weeks, depending on their workload.
    Plese let us know the eventual outcome.
      My Computer


  9. Posts : 68
    Win 7
    Thread Starter
       #29

    Here is an update: Microsoft have just emailed me and they are posting me a complimentary win 7. They didn't give me any explanation as to why my genuine win7 discs from Acer are now deemed (by them) invalid.

    Anyway, I look forward in recieving the disc. I presume I will have to do a completely new install, so I had better remove what little I have on there beforehand.

    Thanks again for all your help. I so appreciated it, at last this nightmare is about to come to an end.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #30

    A result!
    You should simply be able to swap the Key into your current install - but yes, the best thing to do would be a clean install, so make sure that you have all data backed up, and a note of any other Product Keys you need, and the installers that you may have downloaded.

    The new Key is only going to be licensed on the first machine on which it is installed, so make sure that it's the right one :) (there's a Secondary set of License terms)

    Once you've got it installed, activate it and validate it. It'd be nice to see a new MGADiag report as well, so we can finally set this to rest.

    Good luck!
      My Computer


 
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