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Windows 7: WIN7 7601 error on GENUINE WIN7


14 Jul 2012   #41

Win 7
 
 

Hi Noel, thank you for getting back to me, I hope your head is not too sore from your drinks down the pub.

I have just reset my password etc for the forum so will now be able to link up on my laptop.

I have written in red, in answer and also to clarify on certain instructions.

Quote   Quote: Originally Posted by NoelDP View Post
Caffeine infusion now underway....

2) Yes, this is normal, unless you created an Extended partition, containing Logical drives - the default on partitioning is to create Primaries. Brilliant, that's solved then.

3) That's perfectly normal - leave it alone I'll deal with the Boot Options menu later

4) Since you obviously have a proper install disk, there's no need to create a Boot Disk - it won't usually do anything for you that the install disk can't. Does this mean if I ever wipe everything off the laptop, I would be able install from my Microsoft Disc as a boot install?


OK - to the boot options problem.

Please tell us exactly what the screen looks like currently (has a third option crept in?) I am assuming you mean the screen when i immediately switch on the laptop. I have a black screen that highlights on of three (with 20 seconds countdown) the highlighted one is selected. The Black Screen reads:

Windows 7 (this is the one highlighted and opperating with correct install)
Windows 7
Windows 7 Loader XE

Please also run the following commands in an elevated command prompt, and copy/paste the results to your reply Sorry, I am a bit thick when it comes to computer tech, what screen do I type the below in, and if this is in the black boot screen what do I need to select to get into the correct screen to type this? Also how do I copy this page, is this with screenprint or ctrl c? Many thanks!

BCDEDIT /enum
BCDEDIT /enum /v

Note that you can copy the output to Notepad, and transfer the files to your laptop (as well as the screen capture of the Disk Management tool) using a USB stick, or across the network (if you put the files in the Public folder) if you have one.


My System SpecsSystem Spec
.

14 Jul 2012   #42

Win 7
 
 

Here is my latest diagnostic report

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V29K9-6MB6T-39FV4
Windows Product Key Hash: oUVtmPwa7CGgYCZ3rNZuwi2OhqM=
Windows Product ID: 00426-956-1237697-85193
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {9622933C-68CA-4E18-8450-4607CCAA7B04}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Excel 2007 - 100 Genuine
Microsoft Office PowerPoint 2007 - 100 Genuine
Microsoft Office Publisher 2007 - 100 Genuine
Microsoft Office Outlook 2007 - 100 Genuine
Microsoft Office Word 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9622933C-68CA-4E18-8450-4607CCAA7B04}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-39FV4</PKey><PID>00426-956-1237697-85193</PID><PIDType>5</PIDType><SID>S-1-5-21-1836653133-261591093-795951425</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 2920                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.13          </Version><SMBIOSVersion major="2" minor="4"/><Date>20080214000000.000000+000</Date></BIOS><HWID>B5A93407018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0016-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Excel 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89385-707-4159871-63071</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0018-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office PowerPoint 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89400-707-4159871-63101</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89404-707-4159871-63805</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89399-707-4159871-63251</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89407-707-4159871-63706</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-956-123769-00-1033-7601.0000-1952012
Installation ID: 014685261953493373453116413505481215487674572113273924
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 39FV4
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 14/07/2012 16:17:43

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEAJJRwlPimRoP8kMSp7vM+2TI49DVetgKC7PwqhQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PTLTD              APIC  
  FACP            INTEL         CRESTLNE
  HPET            INTEL         CRESTLNE
  BOOT            PTLTD         $SBFTBL$
  MCFG            INTEL         CRESTLNE
  TCPA            Intel          CRESTLN
  TMOR            PTLTD                 
  SLIC            ACRSYS        ACRPRDCT
  SSDT            SataRe        SataPri
  SSDT            SataRe        SataPri
  SSDT            SataRe        SataPri
  SSDT            SataRe        SataPri
  SSDT            SataRe        SataPri
  SSDT            SataRe        SataPri
My System SpecsSystem Spec
14 Jul 2012   #43

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That last entry is worrying! - although as it almost certainly refers to the original counterfeit install, it's not too surprising.

You can only issue commands once Windows has booted
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

(your MGADiag report looks fine - you should validate at www.microsoft.com/genuine/validate )
My System SpecsSystem Spec
.


14 Jul 2012   #44

Win 7
 
 

Hi Noel, I managed it!!! Phew, here is the reading. Thanks again for helping!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>BCDEDIT/enum

Windows Boot Manager
--------------------
identifier {bootmgr}
device partition=G:
description Windows Boot Manager
locale en-US
inherit {globalsettings}
default {current}
resumeobject {498dfda0-cd2b-11e1-aef0-a2393f0a952c}
displayorder {current}
{498dfd9d-cd2b-11e1-aef0-a2393f0a952c}
{7f67f91d-af33-11e1-819e-001d723565b9}
toolsdisplayorder {memdiag}
timeout 30

Windows Boot Loader
-------------------
identifier {current}
device partition=C:
path \Windows\system32\winload.exe
description Windows 7
locale en-US
inherit {bootloadersettings}
recoverysequence {498dfda2-cd2b-11e1-aef0-a2393f0a952c}
recoveryenabled Yes
osdevice partition=C:
systemroot \Windows
resumeobject {498dfda0-cd2b-11e1-aef0-a2393f0a952c}
nx OptIn

Windows Boot Loader
-------------------
identifier {498dfd9d-cd2b-11e1-aef0-a2393f0a952c}
device partition=D:
path \Windows\system32\winload.exe
description Windows 7
locale en-US
inherit {bootloadersettings}
recoverysequence {498dfd9e-cd2b-11e1-aef0-a2393f0a952c}
recoveryenabled Yes
osdevice partition=D:
systemroot \Windows
resumeobject {498dfd9c-cd2b-11e1-aef0-a2393f0a952c}
nx OptIn

Real-mode Boot Sector
---------------------
identifier {7f67f91d-af33-11e1-819e-001d723565b9}
device partition=G:
path \boot\XELDZ.1st
description Windows 7 Loader XE

C:\Windows\system32>BCDEDIT/enum/v
An unknown command was specified.
Run "bcdedit /?" for command line assistance.

C:\Windows\system32>
My System SpecsSystem Spec
14 Jul 2012   #45

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That last one looks as though you've forgotten to put spaces between the command and the switches.

BCDEDIT /enum /v
This is likely to get complex - I wish now that I'd asked for that data before you started the reinstalls.

I'll ask someone with more experience to join the party - that way we can both learn something!
My System SpecsSystem Spec
14 Jul 2012   #46
Microsoft MVP

 

Wipe the HD with Diskpart Clean Command before trying install again.

Follow these same steps to Clean Reinstall - Factory OEM Windows 7.

Hopefully you made the Vista Recovery disks so you have a path back if you ever want to sell the machine but keep your genuiine Windows 7 copy. If not you can first try running Vista recovery, make the Disks in Vista, then wipe the HD to continue.

As already pointed out you can always Clean Reinstall Vista with the Product Key on COA sticker, so back that up now. MS makes the OEM put the COA sticker on all windows preinstallations so you can use it's key to bail out the copy you own from exactly this type of incompetent tech support situation, and into the protection of MS Activation servers.
My System SpecsSystem Spec
14 Jul 2012   #47

Win 7
 
 

Oh Dear...... anyway here is the second reading now.

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>BCDEDIT/enum

Windows Boot Manager
--------------------
identifier              {bootmgr}
device                  partition=G:
description             Windows Boot Manager
locale                  en-US
inherit                 {globalsettings}
default                 {current}
resumeobject            {498dfda0-cd2b-11e1-aef0-a2393f0a952c}
displayorder            {current}
                        {498dfd9d-cd2b-11e1-aef0-a2393f0a952c}
                        {7f67f91d-af33-11e1-819e-001d723565b9}
toolsdisplayorder       {memdiag}
timeout                 30

Windows Boot Loader
-------------------
identifier              {current}
device                  partition=C:
path                    \Windows\system32\winload.exe
description             Windows 7
locale                  en-US
inherit                 {bootloadersettings}
recoverysequence        {498dfda2-cd2b-11e1-aef0-a2393f0a952c}
recoveryenabled         Yes
osdevice                partition=C:
systemroot              \Windows
resumeobject            {498dfda0-cd2b-11e1-aef0-a2393f0a952c}
nx                      OptIn

Windows Boot Loader
-------------------
identifier              {498dfd9d-cd2b-11e1-aef0-a2393f0a952c}
device                  partition=D:
path                    \Windows\system32\winload.exe
description             Windows 7
locale                  en-US
inherit                 {bootloadersettings}
recoverysequence        {498dfd9e-cd2b-11e1-aef0-a2393f0a952c}
recoveryenabled         Yes
osdevice                partition=D:
systemroot              \Windows
resumeobject            {498dfd9c-cd2b-11e1-aef0-a2393f0a952c}
nx                      OptIn

Real-mode Boot Sector
---------------------
identifier              {7f67f91d-af33-11e1-819e-001d723565b9}
device                  partition=G:
path                    \boot\XELDZ.1st
description             Windows 7 Loader XE

C:\Windows\system32>BCDEDIT/enum/v
An unknown command was specified.
Run "bcdedit /?" for command line assistance.

C:\Windows\system32>
My System SpecsSystem Spec
14 Jul 2012   #48

Win 7
 
 

Hi gregrocker, thanks for replying, I appreciate this. I am not a computer techy at all, more like a damsel in distress. I really thought I was getting somewhere....

I will look at the links below. But, if all goes wrong, I CANNOT revert back to Vista, my Vista boot discs (that I burnt when laptop was first purchased) they no longer read because of installing Acer's Win 7 upgrade disc, that corrupted factory set partition also. This was a big Acer screw-up, my model laptop not compatible with Windows 7 so I have lost many functions, drivers, programs, webcam etc.

Will my new Windows 7 complimentary Windows 7 Disc work as a Boot disc? I will now read the instructions on those links to see how to get my head around all this.

Thanks again
love
Realeyes



Quote   Quote: Originally Posted by gregrocker View Post
Wipe the HD with Diskpart Clean Command before trying install again.

Follow these same steps to Clean Reinstall - Factory OEM Windows 7.

Hopefully you made the Vista Recovery disks so you have a path back if you ever want to sell the machine but keep your genuiine Windows 7 copy. If not you can first try running Vista recovery, make the Disks in Vista, then wipe the HD to continue.

As already pointed out you can always Clean Reinstall Vista with the Product Key on COA sticker, so back that up now. MS makes the OEM put the COA sticker on all windows preinstallations so you can use it's key to bail out the copy you own from exactly this type of incompetent tech support situation, and into the protection of MS Activation servers.
My System SpecsSystem Spec
14 Jul 2012   #49

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The Windows Genuine Kit is a Full Retail License - with a secondary license restricting its use to a single machine.
There should be no problem about a clean install.
My System SpecsSystem Spec
14 Jul 2012   #50
Microsoft MVP

 

Of course the Windows 7 DVD will boot to install. This is the correct way to install an OS. Follow the best practices given in these same steps for Clean Reinstall - Factory OEM Windows 7

It doesn't matter what Vista disks you have and whether they work. If you have a readable Product Key for Vista on the COA sticker then you can reinstall that licensed version using its retail installer at any time in the future no matter what your OEM says.

This is one reason why the COA sticker is put there, so that consumers have a way to retrieve their OS via a Clean Reinstall when OEM's try to mess with you about how you can and can't reinstall your own OS property.

Of course MS did you one better by providing you a free Windows 7 copy to replace the bad one you bought. So my comments are more to put the facts on the record for others who are bullied by their OEM.
My System SpecsSystem Spec
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 WIN7 7601 error on GENUINE WIN7




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