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WIN7 7601 error on GENUINE WIN7
PLEASE CAN SOMEONE HELP?
GENUINE WIN7 NO LONGER GENUINE.
My genuine win7 now has the error code 7601, with annoying pop-ups saying it isn't genuine any more and some months later the updates stopped too.
Win7 was installed Jan 2010 part of the sales promotion with my new Acer Aspire 2920. This had to be a clean installed as Acer cocked up, my laptop wasn't win7 happy, lost all Acer programs and extras on the keyboard and it corrupted my Factory reset that had Vista Home Premium, and cannot reinstall it. Anyway after help on this forum a clean install of win7 all worked fine until last year.
I started getting annoying pop ups saying my windows was not genuine. I wrote to Microsoft, because I was still getting updates okay. Problem was not solved, tossed backwards and forwards between Acer and Microsoft. Anyway, updates now blocked also. Totally fed up and shoved laptop in a cubard.
Acer say they do not sell counterfeits. Telephoned Acer but they want £139 to fix it by installing a different anti virus - that I see is free from Microsoft with a valid win7 code!!! (I use AVG)
I am so depressed by this ongoing situation, I hid my now newish laptop in a cuboard and been using my old 2006 snail laptop for the last 8 months. It took me two years to save up and buy this, and so far it is one bad story of tech issues after another.
I am not really technically minded, yet hopefully managed to do the copy bit right of my info. I would so appreciate it if I had an answer to this and stop the nagging pop up saying it isn't genuine coming up every 2 mins.
If this doesn't work, I still have my receipt from the people Acer used and will send it in to Microsoft for them to check if it is a counterfeit - which I very much doubt. Between Microsoft and Acer methinks there is money to be made with all these issues. I have just read another thread with the same problem, so if ever I need to reinstall these issues may arise again....... sigh....
If anyone can help, I would so appreciate it and be ever so grateful.
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0xc004c4a7 Windows Product Key: *****-*****-J2TFH-8GWMV-2XQ7B Windows Product Key Hash: ufXmNjGkE+Ee94ZJOQqh2ae8tTs= Windows Product ID: 00359-OEM-8882286-09095 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {096B844C-5108-4CC1-BA27-1E6ECB7A39E0}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000000 Build lab: 7601.win7sp1_gdr.110408-1631 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: 2.0.48.0 OGAExec.exe Signed By: Microsoft OGAAddin.dll Signed By: Microsoft OGA Data--> Office Status: 109 N/A OGA Version: Registered, 2.0.48.0 Signed By: Microsoft Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{096B844C-5108-4CC1-BA27-1E6ECB7A39E0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2XQ7B</PKey><PID>00359-OEM-8882286-09095</PID><PIDType>3</PIDType><SID>S-1-5-21-2803302366-1490296234-1289157665</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 2920 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.13 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080214000000.000000+000</Date></BIOS><HWID>B5993F07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00176-822-809095-02-2057-7601.0000-1682012 Installation ID: 014696672311882961389365560693962462341822369612419643 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 2XQ7B License Status: Notification Notification Reason: 0xC004F200 (non-genuine). Remaining Windows rearm count: 4 Trusted time: 16/06/2012 17:27:37 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x80072EFD HealthStatus: 0x0000000000000000 Event Time Stamp: 6:16:2012 16:57 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MgAAAAEABAABAAIAAAABAAAAAQABAAEAJJRwlPim/JBGg8Sp7vM+2TI49DVetgKCKoU= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x0 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC PTLTD APIC FACP INTEL CRESTLNE HPET INTEL CRESTLNE BOOT PTLTD $SBFTBL$ MCFG INTEL CRESTLNE TCPA Intel CRESTLN TMOR PTLTD SLIC ACRSYS ACRPRDCT SSDT SataRe SataPri SSDT SataRe SataPri SSDT SataRe SataPri SSDT SataRe SataPri SSDT SataRe SataPri SSDT SataRe SataPri