New
#41
WIN7 7601 error on GENUINE WIN7
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New #42
Here is my latest diagnostic report :)
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-V29K9-6MB6T-39FV4 Windows Product Key Hash: oUVtmPwa7CGgYCZ3rNZuwi2OhqM= Windows Product ID: 00426-956-1237697-85193 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.001 ID: {9622933C-68CA-4E18-8450-4607CCAA7B04}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Ultimate Architecture: 0x00000000 Build lab: 7601.win7sp1_gdr.120330-1504 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Excel 2007 - 100 Genuine Microsoft Office PowerPoint 2007 - 100 Genuine Microsoft Office Publisher 2007 - 100 Genuine Microsoft Office Outlook 2007 - 100 Genuine Microsoft Office Word 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{9622933C-68CA-4E18-8450-4607CCAA7B04}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-39FV4</PKey><PID>00426-956-1237697-85193</PID><PIDType>5</PIDType><SID>S-1-5-21-1836653133-261591093-795951425</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 2920 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.13 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080214000000.000000+000</Date></BIOS><HWID>B5A93407018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0016-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Excel 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89385-707-4159871-63071</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0018-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office PowerPoint 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89400-707-4159871-63101</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89404-707-4159871-63805</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89399-707-4159871-63251</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89407-707-4159871-63706</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Ultimate edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00426-00170-956-123769-00-1033-7601.0000-1952012 Installation ID: 014685261953493373453116413505481215487674572113273924 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 39FV4 License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 14/07/2012 16:17:43 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEAJJRwlPimRoP8kMSp7vM+2TI49DVetgKC7PwqhQ== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x0 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC PTLTD APIC FACP INTEL CRESTLNE HPET INTEL CRESTLNE BOOT PTLTD $SBFTBL$ MCFG INTEL CRESTLNE TCPA Intel CRESTLN TMOR PTLTD SLIC ACRSYS ACRPRDCT SSDT SataRe SataPri SSDT SataRe SataPri SSDT SataRe SataPri SSDT SataRe SataPri SSDT SataRe SataPri SSDT SataRe SataPri
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New #43
That last entry is worrying! - although as it almost certainly refers to the original counterfeit install, it's not too surprising.
You can only issue commands once Windows has booted :)
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
(your MGADiag report looks fine - you should validate at www.microsoft.com/genuine/validate )
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New #44
Hi Noel, I managed it!!! Phew, here is the reading. Thanks again for helping!
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>BCDEDIT/enum
Windows Boot Manager
--------------------
identifier {bootmgr}
device partition=G:
description Windows Boot Manager
locale en-US
inherit {globalsettings}
default {current}
resumeobject {498dfda0-cd2b-11e1-aef0-a2393f0a952c}
displayorder {current}
{498dfd9d-cd2b-11e1-aef0-a2393f0a952c}
{7f67f91d-af33-11e1-819e-001d723565b9}
toolsdisplayorder {memdiag}
timeout 30
Windows Boot Loader
-------------------
identifier {current}
device partition=C:
path \Windows\system32\winload.exe
description Windows 7
locale en-US
inherit {bootloadersettings}
recoverysequence {498dfda2-cd2b-11e1-aef0-a2393f0a952c}
recoveryenabled Yes
osdevice partition=C:
systemroot \Windows
resumeobject {498dfda0-cd2b-11e1-aef0-a2393f0a952c}
nx OptIn
Windows Boot Loader
-------------------
identifier {498dfd9d-cd2b-11e1-aef0-a2393f0a952c}
device partition=D:
path \Windows\system32\winload.exe
description Windows 7
locale en-US
inherit {bootloadersettings}
recoverysequence {498dfd9e-cd2b-11e1-aef0-a2393f0a952c}
recoveryenabled Yes
osdevice partition=D:
systemroot \Windows
resumeobject {498dfd9c-cd2b-11e1-aef0-a2393f0a952c}
nx OptIn
Real-mode Boot Sector
---------------------
identifier {7f67f91d-af33-11e1-819e-001d723565b9}
device partition=G:
path \boot\XELDZ.1st
description Windows 7 Loader XE
C:\Windows\system32>BCDEDIT/enum/v
An unknown command was specified.
Run "bcdedit /?" for command line assistance.
C:\Windows\system32>
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New #45
That last one looks as though you've forgotten to put spaces between the command and the switches.
BCDEDIT /enum /v
This is likely to get complex - I wish now that I'd asked for that data before you started the reinstalls.
I'll ask someone with more experience to join the party - that way we can both learn something!
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New #46
Wipe the HD with Diskpart Clean Command before trying install again.
Follow these same steps to Clean Reinstall - Factory OEM Windows 7.
Hopefully you made the Vista Recovery disks so you have a path back if you ever want to sell the machine but keep your genuiine Win7 copy. If not you can first try running Vista recovery, make the Disks in Vista, then wipe the HD to continue.
As already pointed out you can always Clean Reinstall Vista with the Product Key on COA sticker, so back that up now. MS makes the OEM put the COA sticker on all windows preinstallations so you can use it's key to bail out the copy you own from exactly this type of incompetent tech support situation, and into the protection of MS Activation servers.
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New #47
Oh Dear...... anyway here is the second reading now.
Code:Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>BCDEDIT/enum Windows Boot Manager -------------------- identifier {bootmgr} device partition=G: description Windows Boot Manager locale en-US inherit {globalsettings} default {current} resumeobject {498dfda0-cd2b-11e1-aef0-a2393f0a952c} displayorder {current} {498dfd9d-cd2b-11e1-aef0-a2393f0a952c} {7f67f91d-af33-11e1-819e-001d723565b9} toolsdisplayorder {memdiag} timeout 30 Windows Boot Loader ------------------- identifier {current} device partition=C: path \Windows\system32\winload.exe description Windows 7 locale en-US inherit {bootloadersettings} recoverysequence {498dfda2-cd2b-11e1-aef0-a2393f0a952c} recoveryenabled Yes osdevice partition=C: systemroot \Windows resumeobject {498dfda0-cd2b-11e1-aef0-a2393f0a952c} nx OptIn Windows Boot Loader ------------------- identifier {498dfd9d-cd2b-11e1-aef0-a2393f0a952c} device partition=D: path \Windows\system32\winload.exe description Windows 7 locale en-US inherit {bootloadersettings} recoverysequence {498dfd9e-cd2b-11e1-aef0-a2393f0a952c} recoveryenabled Yes osdevice partition=D: systemroot \Windows resumeobject {498dfd9c-cd2b-11e1-aef0-a2393f0a952c} nx OptIn Real-mode Boot Sector --------------------- identifier {7f67f91d-af33-11e1-819e-001d723565b9} device partition=G: path \boot\XELDZ.1st description Windows 7 Loader XE C:\Windows\system32>BCDEDIT/enum/v An unknown command was specified. Run "bcdedit /?" for command line assistance. C:\Windows\system32>
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New #48
Hi gregrocker, thanks for replying, I appreciate this. I am not a computer techy at all, more like a damsel in distress. I really thought I was getting somewhere....
I will look at the links below. But, if all goes wrong, I CANNOT revert back to Vista, my Vista boot discs (that I burnt when laptop was first purchased) they no longer read because of installing Acer's Win 7 upgrade disc, that corrupted factory set partition also. This was a big Acer screw-up, my model laptop not compatible with Win7 so I have lost many functions, drivers, programs, webcam etc.
Will my new Win7 complimentary Win7 Disc work as a Boot disc? I will now read the instructions on those links to see how to get my head around all this.
Thanks again
love
Realeyes
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New #49
The Windows Genuine Kit is a Full Retail License - with a secondary license restricting its use to a single machine.
There should be no problem about a clean install.
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New #50
Of course the WIn7 DVD will boot to install. This is the correct way to install an OS. Follow the best practices given in these same steps for Clean Reinstall - Factory OEM Windows 7
It doesn't matter what Vista disks you have and whether they work. If you have a readable Product Key for Vista on the COA sticker then you can reinstall that licensed version using its retail installer at any time in the future no matter what your OEM says.
This is one reason why the COA sticker is put there, so that consumers have a way to retrieve their OS via a Clean Reinstall when OEM's try to mess with you about how you can and can't reinstall your own OS property.
Of course MS did you one better by providing you a free Win7 copy to replace the bad one you bought. So my comments are more to put the facts on the record for others who are bullied by their OEM.
Quote
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