WIN7 7601 error on GENUINE WIN7

PLEASE CAN SOMEONE HELP?


GENUINE WIN7 NO LONGER GENUINE.

My genuine win7 now has the error code 7601, with annoying pop-ups saying it isn't genuine any more and some months later the updates stopped too.


Win7 was installed Jan 2010 part of the sales promotion with my new Acer Aspire 2920. This had to be a clean installed as Acer cocked up, my laptop wasn't win7 happy, lost all Acer programs and extras on the keyboard and it corrupted my Factory reset that had Vista Home Premium, and cannot reinstall it. Anyway after help on this forum a clean install of win7 all worked fine until last year.


I started getting annoying pop ups saying my windows was not genuine. I wrote to Microsoft, because I was still getting updates okay. Problem was not solved, tossed backwards and forwards between Acer and Microsoft. Anyway, updates now blocked also. Totally fed up and shoved laptop in a cubard.



Acer say they do not sell counterfeits. Telephoned Acer but they want £139 to fix it by installing a different anti virus - that I see is free from Microsoft with a valid win7 code!!! (I use AVG)

I am so depressed by this ongoing situation, I hid my now newish laptop in a cuboard and been using my old 2006 snail laptop for the last 8 months. It took me two years to save up and buy this, and so far it is one bad story of tech issues after another.

I am not really technically minded, yet hopefully managed to do the copy bit right of my info. I would so appreciate it if I had an answer to this and stop the nagging pop up saying it isn't genuine coming up every 2 mins.

If this doesn't work, I still have my receipt from the people Acer used and will send it in to Microsoft for them to check if it is a counterfeit - which I very much doubt. Between Microsoft and Acer methinks there is money to be made with all these issues. I have just read another thread with the same problem, so if ever I need to reinstall these issues may arise again....... sigh....


If anyone can help, I would so appreciate it and be ever so grateful.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a7
Windows Product Key: *****-*****-J2TFH-8GWMV-2XQ7B
Windows Product Key Hash: ufXmNjGkE+Ee94ZJOQqh2ae8tTs=
Windows Product ID: 00359-OEM-8882286-09095
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {096B844C-5108-4CC1-BA27-1E6ECB7A39E0}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{096B844C-5108-4CC1-BA27-1E6ECB7A39E0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2XQ7B</PKey><PID>00359-OEM-8882286-09095</PID><PIDType>3</PIDType><SID>S-1-5-21-2803302366-1490296234-1289157665</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 2920                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.13          </Version><SMBIOSVersion major="2" minor="4"/><Date>20080214000000.000000+000</Date></BIOS><HWID>B5993F07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-822-809095-02-2057-7601.0000-1682012
Installation ID: 014696672311882961389365560693962462341822369612419643
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2XQ7B
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 16/06/2012 17:27:37

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EFD
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:16:2012 16:57
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAIAAAABAAAAAQABAAEAJJRwlPim/JBGg8Sp7vM+2TI49DVetgKCKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PTLTD              APIC  
  FACP            INTEL         CRESTLNE
  HPET            INTEL         CRESTLNE
  BOOT            PTLTD         $SBFTBL$
  MCFG            INTEL         CRESTLNE
  TCPA            Intel          CRESTLN
  TMOR            PTLTD                 
  SLIC            ACRSYS        ACRPRDCT
  SSDT            SataRe        SataPri
  SSDT            SataRe        SataPri
  SSDT            SataRe        SataPri
  SSDT            SataRe        SataPri
  SSDT            SataRe        SataPri
  SSDT            SataRe        SataPri

Good morning - Happy Fathers Day to all the dads that may be reading this.

I was so hoping someone would reply to my thread.

Please can someone explain to me what the diagnostic data means that I have pasted above yesterday?

Does anyone have any solutions as to how I can reinstate my genuine win7 back to being genuine again?

Has this got anything to do with it being an Acer upgrade from Vista? Should I be using my old Vista Product Key for Win 7? I am highly confused.

Britton30 said:

You should have been supplied a Windows 7 Key from Acer when they installed it, the Vista key won't work. Have you tried going through the activation process that is presented?

Thanks for replying back. Yes I used the new key from Acer, all worked well for over a year, then suddenly microsoft decided it was no longer genuine?

I have been on microsoft website, and if I have understood them right, they say I had to have vista overlaid with win7 rather than a clean install of win7. I cannot do this because my Vista is totally corrupt due to Acer not realising my laptop was not compatible and should not have had the Win7 promotion with it when I purchased it.

Acer were meant to send me new Vista discs to correct the corruption, but didn't. They did finally send me another disc for win7 that was most unhelpful. I have even tried this product key that has not been used or opened, yet microsoft refuses to see this key as genuine either.

I found on a forum that Acer have some sort of patch to stop the irritating messages that win7 is not genuine - but all it does is hide the problem from sight rather than fix the real problem.

I wonder if microsoft have decided to invalidate all win7 sp1 upgrades? As I said earlier, all was well for over a year. I am the only one using this product key to my knowledge and Acer have assured me they do not sell counterfeits.

I seem to be stuck in a no mans land, left with a useless laptop that cost me £400!

Can anyone see on the diagnostics what the problem is? This would be most helpful before I once again go to microsoft. If you could highlight from the diagnostics what the problem is, this would be great, as all these tech readings mean nothing to me.

Many thanks.

NoelDP said:

The installation is counterfeit, I'm afraid -
you have a machine manufactured in 2008 using an OEM_SLP Key for Windows 7.
Such Keys require a BIOS SLIC table which is inserted by teh manufacturer - yours is valid only for Vista.
You will have to either purchase a legal Retail copy of WIndows 7 or revert back to the original OS with which teh machine shipped, preferably using the manufacturer's Recovery Media.

Thank you so much for reply and this isn't personal to you, but I am quite close to tears with absolute frustration.

My computer was sold to me with a promotion for Win7 as soon as it was to be released via a deal Acer did with microsoft. My disc came from Acer and included in original price of purchase of the laptop (£400).

I have paid for this plus extra for postage. I do not understand how this is counterfeit????

I cannot reinstall Vista, my discs do not work any longer. Factory reset (hidden patition) also corrupt due to loading win7 Acer's specific way. I was told I had to clean install - which I did that made the laptop work perfectly for a year.

So, please forgive me for being stupid - but how can any of the above be counterfeit? This sounds like a blooming big commercial financial gain for microsoft and Acer. So, it would seem I have a laptop that is totally stuffed and useless, as Vista isn't accepted nor is my win7 - both genuine products from the manufacter.

You mention I need a different BIOS - ACER demands I pay £139 for a quick fix but on other forums it still doesn't solve the problem.

How do I change the BIOS?????

Would I be better sending my disc in to microsoft as a counterfeit? Please advise. I feel completely robbed of £400. I am having to use my old snail laptop, this really isn't fair and bad buisness pratice from Acer and Microsoft.

If you have read this thread and are knowlegable with either consumer laws, Microsoft or Acer, can you please give me some advice as to how I go about getting this win7 problem resolved - like 'who' do I contact????

I have no money spare to pay high tech fees - nor morally should I have to pay more as this was all in the purchase price I paid in good faith.

I really repect your advice on this forum.

I suppose what I am getting at, who is responsible for the 'promotion' I was sold too?

Hello NoelIDP,
Thank you for replying. I do have all the reciepts and letters dated when the problem arose and then escalated.

I have just been on the telephone with Acer who inform me my drivers are all out of date (due to corrupting my original vista on the laptop) and regardless if I get another disc from microsoft it will not resolve the problem. Acer charge for these remote driver updates.

I have now been advised from a sympathetic tech at Acer to telephone a number tomorrow, as this problem arose while still under warrenty. It is not in warrenty now.

I was sent two discs from ACER, the first with all the OEM's etc as you state, is what crashed the machine and took 40 hours to load. I was then told to reload with the other disc that didn't have the tags. This, I am now learning is where all the problems have arisen to.

ACER did send me another disc last year of win7 - Acer tech just tried this number (package unopened) yet still reads not genuine. I suspect this is not an uncommon issue. I am thinking of writing a complaint to the consumers departments.

Thanks everyone for your advice. I will update IF I get any success.

Please, if anyone has any other advise, post it here, I will keep checking to see.