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Windows 7: Checking for updates of my windows 7 system no longer responds


21 Jun 2012   #1

Windows 7 Home Premium SP1-64bit.
 
 
Checking for updates of my windows 7 system no longer responds

Hi,
Windows 7 systems was automatically notifying me when there are new available updates. However, this is no longer working.
Thus, when I found out that Windows no longer automatically notify with new available updates, I became manually checking for updates by following the following steps:
First: I open the control panel. Then, I click on the 'System and Security" option. After that, I click the 'Window updates' option. Next, in the window of the windows update, I click the 'check for update' button. Finally, this message "Windows cannot search for updates now, because the service is not running. You may need to restart your computer" shows me.
I have tried restarting my computer; however, this did make no difference.

On top of that, I would firstly like to say that I have been installing Norton Internet Security since I purchased my computer. So the problem is less likely to be related with viruses. I also regularly clean the temporary files with CCleaner tool.

In addition, I have recently installed 'Spybot - Search & Destroy' and have let it detect for issues and fixed them. Do you think it might be causing the problem? For me, however, I am really not sure. Because I don't remember that I have checked for the updates of my Windows system and they worked before I installed 'Spybot - Search & Destroy'. So, I wouldn't judge that Spybot - Search & Destroy might be causing the problem.


Next, If I am behind a proxy that requires me to enter user authentication (username and password), can I configure any thing in window's Control Panel, although I made sure that the correct proxy settings are configured in the MS Internet Explorer settings?

The systems was working quite well during the guarantee period after the guarantee finish the problems will be beginning. This is what is going on with me now. The system was automatically notifying me and downloading updates.


Fianlly, I have downloaded FIXIT from microsoft

from here
However, I never run it because I am really afraid of running it.



I would quite greatly appreciate it if you could help me.

My System SpecsSystem Spec
.

21 Jun 2012   #2

Microsoft Windows 8.1 Pro 64-bit
 
 

Hello Coop. Try using system restore (Click here for restore help) to a point before you used search and destroy. If you aren't sure if search and destroy is causing problems, it is probably best not to use it at all. All you really need is an antivirus software. If you want additional scanning protection, try malwarebytes (here).

After you restore, or if you are unable to restore, do download and run that microsoft fit it tool, and don't be afraid to use it. It will help make sure everything is in order and not missing any important files. Try this one out as I'm not sure which file you've shortcut to download - http://support.microsoft.com/kb/971058

Your internet explorer proxy settings sets it for windows update also, so you don't need to worry on that front, it should work fine.
My System SpecsSystem Spec
21 Jun 2012   #3

Windows 7 Home Premium SP1-64bit.
 
 

Thank you so much indeed for your reply.

In fact, I have tried doing a system restore and have applied all the steps, and then I restarted my computer. When the windows booted again, I have found this message :

'System Restore' 'wasn't successfully completed and the system files and settings of your computer weren't changed.

Details:
The System Restore failed in replacing(extract) the file "C:\Windows" with its original copy from 'System Restore'
An unspecified error occurred during the process of the System Restore (0x80071a91)
You can try to do the 'System Restore' again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method can take another restore.

Although I have disabled the Norton internet security during the process of the system restore, that didn't make any difference
My System SpecsSystem Spec
.


21 Jun 2012   #4

Microsoft Windows 8.1 Pro 64-bit
 
 

First, follow this tutorial (completely safe for you to do): SFC /SCANNOW Command - System File Checker - created by Brink

Next, try again with a different restore point, if you can. Let me know if the same problem occurs. Go ahead and do the microsoft fix-it download, that will be important. It will not break anything.

Failing all of the above, we'll look into your security software. This will have to be tomorrow, unless someone else chimes in, as I cannot hold of sleep any longer. G'night, 'till tomorrow
My System SpecsSystem Spec
21 Jun 2012   #5

Windows 7 Home Premium SP1-64bit.
 
 

Quote   Quote: Originally Posted by DustSailor View Post
First, follow this tutorial (completely safe for you to do): SFC /SCANNOW Command - System File Checker - created by Brink

Next, try again with a different restore point, if you can. Let me know if the same problem occurs. Go ahead and do the microsoft fix-it download, that will be important. It will not break anything.

Failing all of the above, we'll look into your security software. This will have to be tomorrow, unless someone else chimes in, as I cannot hold of sleep any longer. G'night, 'till tomorrow
Thank you so much for your continue in replying.
I have done scanning and found some corrupted files.



When I verified for the corrupted files with the verified command, I didn't find any thing.


When I repeated the first command for scanning the corrupted files, I didn't find any corrupted files.

My System SpecsSystem Spec
21 Jun 2012   #6

Windows 7 Home Premium SP1-64bit.
 
 

I would like to say that I have done a system restore many time and in each time I have chose a different point until I have finished all the point listed in this window below:



But in each time the computer boots after restarting it, I have noticed the same error.
First: Does what I disabled in Norton is enough as mentioned in this screenshot:





Second: as long as the steps of 'scanning for corrupted files which were applied in 'Cmd' showed in the first scan that there are some corrupted files detected and successfully repaired, why does the problem go on?

Finally: As long as I have applied all the pints listed in the first screenshot and the same error occurs, I would like to ask you if I create a system restore from the 'undo system restore' option instead of the 'choose a different restore point' option. This is not the screenshot of my computer, but I copied from Brink's explanation, because my system is Arabic version, and I want to show you what I want to convey.


As aside, I have remembered that I have made 'Spybot - Search & Destroy' scan and fix the issue after I installed it two month ago, I have still the backup which created after it scanned and fixed the issues, Can I restore this backup and issue will be solved. I have hesitated to do that because when I have made Spybot - Search & Destroy scan and fix issue was some toolbars such babylon and brothers and so on. Thus, if I restore the backup created automatically when Spybot - Search & Destroy scanned and fixed the issues, the toolbars will reinstall. So, can I restore that or I will get rid of it.

I only see one file I am expecting that is related with this issue:
I am asking this question because representatives for Norton security said to that I mustn't use tow security software, so I would like to be going to be uninstalling 'Spybot - Search & Destroy':

The first one in the list, it is .REG file:


So could you confirm whether or not I restore it?
My System SpecsSystem Spec
21 Jun 2012   #7

Microsoft Windows 8.1 Pro 64-bit
 
 

Leave the registry alone. What you'll want to do is restart your computer, and do Brink's tutorial once more. Then restart the computer and do the tutorial a third time. Sometimes it requires 3 'sfc /scannow' actions to be performed. Don't bother with the verify command.

Try not to use registry scanners or 'fixers'. If you don't know what you are erasing, even with the widely trusted Ccleaner registry scanner, you can mess up the software on your computer (it might have been what you've done already). I recommend a simple antivirus. Anything else is like dropping a nuke on a village. Overkill.

Make sure both norton and windows are updated completely.

If you keep getting the restore error, don't worry about the system restore, it isn't working.

I have to leave right now but I'll try to get back with you soon as I can. See ya then
My System SpecsSystem Spec
21 Jun 2012   #8

Windows 7 Home Premium SP1-64bit.
 
 

Thank you so much indeed,

Quote:
Make sure both Norton and windows are updated completely.
Could you please reply my question?

First: My original problem is that updates of windows don't work even I click the button 'check for updates' as said in my very first thread, and this problem brought me to do a system restore due to keep the system in case I have done anything wrong in attempting to fix the updates of windows.




Second: As long as I have applied all the pints listed in the first screenshot and the same error occurs, I would like to ask you if I create a system restore from the 'undo system restore' option instead of the 'choose a different restore point' option. This is not the screenshot of my computer, but I copied from Brink's explanation, because my system is Arabic version, and I want to show you what I want to convey.



Third: can I boot the windows in the safe mode and make the system restore? Will this make?

Finally: As far as you that 'Spybot - Search & Destroy' enable you to make a backup for the issues fixed, thus can I uninstall the 'Spybot - Search & Destroy' without restoring the backup for the issues? As you see that in the last screenshot in last post, there is .REG file has been deleted.
My System SpecsSystem Spec
21 Jun 2012   #9

Microsoft Windows 8.1 Pro 64-bit
 
 

Sorry for not understanding the entire problem originally, but I think I understand now:
Quote   Quote: Originally Posted by a cooperator View Post
First: My original problem is that updates of windows don't work even I click the button 'check for updates' as said in my very first thread, and this problem brought me to do a system restore due to keep the system in case I have done anything wrong in attempting to fix the updates of windows.
Did you run that fix-it tool I provided? I'll give it again: How do I reset Windows Update components? - this tool is completely safe.
Quote   Quote: Originally Posted by a cooperator View Post
Second: As long as I have applied all the pints listed in the first screenshot and the same error occurs, I would like to ask you if I create a system restore from the 'undo system restore' option instead of the 'choose a different restore point' option. This is not the screenshot of my computer, but I copied from Brink's explanation, because my system is Arabic version, and I want to show you what I want to convey.
NO! your system will create restore points automatically, and if you create one now with all your problems and use the restore, it will restore you back exactly to the same point with all the problems still there.
Quote   Quote: Originally Posted by a cooperator View Post
Third: can I boot the windows in the safe mode and make the system restore? Will this make?
This made me think of something. Try restoring using this tutorial (not in safe mode): SFC /SCANNOW : Run in Command Prompt at Boot - created by Bare Foot Kid
Only try to restore to a point in time BEFORE you deleted any registry keys using spybot.
Quote   Quote: Originally Posted by a cooperator View Post
Finally: As far as you that 'Spybot - Search & Destroy' enable you to make a backup for the issues fixed, thus can I uninstall the 'Spybot - Search & Destroy' without restoring the backup for the issues? As you see that in the last screenshot in last post, there is .REG file has been deleted.
I've never used spybot, so I couldn't tell you. If you uninstall it, spybot will not restore or backup at all.

If spybot has a backup or restore feature, it is completely seperate from any windows backup or restore feature. If it has backed up files before you deleted them, you might try to restore them using spybot, if you can.

If you mean something different, I am not sure because I never use it (it is too rough of a scanner).
My System SpecsSystem Spec
21 Jun 2012   #10

Windows 7 Home Premium SP1-64bit.
 
 

Thank you so much indeed for your reply,
I would like to ask you this question:
This is the oldest date(6/12/2012) for all the others dates listed in this list; however, this is not the date of the installing of Spybot-Search& Destroy, I have remembered that I have installed Spybot-Search& Destroy and let it fix the issue in the date (5/8/2012), so how can I chose this restore point in this date as long as all the dates available in this list are after this date????


My System SpecsSystem Spec
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 Checking for updates of my windows 7 system no longer responds




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