Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: My.comp.wont.upgrade.to.Home.Premium....

25 Jun 2012   #61
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

In that case I can only say that you need to talk to MS Windows Support - where you may be able to get free remote assistance - as I'm out of ideas.

https://support.microsoft.com/oas/de...direct=1&sd=gn


One final flip of the coin.....
please post an MGADiag report - it may give some indication of errors (although I doubt it )
we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.


My System SpecsSystem Spec
.
25 Jun 2012   #62
marc1869

windows 7 32bit
 
 
this might sound funny...

I am new but, does the pc have a modem plugged into the mobo? remove it. go into ur bios and turn everything to the basic settings, & try again...
My System SpecsSystem Spec
25 Jun 2012   #63
Cyanide

Windows 7 Home Premium x64 Service Pack 1
 
 

mobo? and its not.

should i try reinstalling the sp1? because that's the only suggestion i have not tried.

But here's the report:


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-MGJ3H-FT7VD-FG72J
Windows Product Key Hash: MajJQMO7x6C/zF514M1WFV804Hs=
Windows Product ID: 00342-OEM-8992707-00082
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.011
ID: {72A7FE7E-7FA5-41E7-A689-7824B8FEC9AF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{72A7FE7E-7FA5-41E7-A689-7824B8FEC9AF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FG72J</PKey><PID>00342-OEM-8992707-00082</PID><PIDType>2</PIDType><SID>S-1-5-21-3947434200-1068949108-861829318</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1012</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="5"/><Date>20091206000000.000000+000</Date></BIOS><HWID>2BBB0600018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CL09 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>39AA15DE5C92F14</Val><Hash>08eVi2GfcaZhiaouHYk1CTAdlZA=</Hash><Pid>81599-906-1465892-65025</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Starter edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00342-00178-927-000082-02-1033-7600.0000-0722010
Installation ID: 015306594262960642690186856784935535754161639445317833
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FG72J
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 6/25/2012 3:38:45 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAAAAgABAAIAAAABAAAAAQABAAEAnJ8YWBjdpKC6837OrC/ulN4uchk=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M09
FACP DELL M09
HPET DELL M09
BOOT DELL M09
MCFG INTEL CRESTLNE
TCPA Phoeni x
SLIC DELL CL09
OSFR DELL DELL
SSDT PmRef Cpu0Tst
SSDT PmRef Cpu0Tst
SSDT PmRef Cpu0Tst
My System SpecsSystem Spec
.

25 Jun 2012   #64
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's no indication of any problems in the report - but it does indicate that the system has never been validated, which I understood was part ot the Anytime Upgrade procedure.

Please go to www.microsoft.com/genuine/validate and see what happens - you'll be asked to install a couple of programs ( the WAT Update, and an ActiveX control)
once complete, if it passes, you'll be offered MSE and IE9 (don't bother for the moment) - try a reboot and the Upgrade again.

If validation fails, come back with the error message and a new MGADiag report.
My System SpecsSystem Spec
25 Jun 2012   #65
Cyanide

Windows 7 Home Premium x64 Service Pack 1
 
 

ok. it failed. here's the report:


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-MGJ3H-FT7VD-FG72J
Windows Product Key Hash: MajJQMO7x6C/zF514M1WFV804Hs=
Windows Product ID: 00342-OEM-8992707-00082
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.011
ID: {72A7FE7E-7FA5-41E7-A689-7824B8FEC9AF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{72A7FE7E-7FA5-41E7-A689-7824B8FEC9AF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FG72J</PKey><PID>00342-OEM-8992707-00082</PID><PIDType>2</PIDType><SID>S-1-5-21-3947434200-1068949108-861829318</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1012</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="5"/><Date>20091206000000.000000+000</Date></BIOS><HWID>2BBB0600018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CL09 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>39AA15DE5C92F14</Val><Hash>08eVi2GfcaZhiaouHYk1CTAdlZA=</Hash><Pid>81599-906-1465892-65025</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Starter edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00342-00178-927-000082-02-1033-7600.0000-0722010
Installation ID: 015306594262960642690186856784935535754161639445317833
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FG72J
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 6/25/2012 3:57:51 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAAAAgABAAIAAAABAAAAAQABAAEAnJ8YWBjdpKC6837OrC/ulN4uchk=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M09
FACP DELL M09
HPET DELL M09
BOOT DELL M09
MCFG INTEL CRESTLNE
TCPA Phoeni x
SLIC DELL CL09
OSFR DELL DELL
SSDT PmRef Cpu0Tst
SSDT PmRef Cpu0Tst
SSDT PmRef Cpu0Tst

here's the error


Attached Thumbnails
My.comp.wont.upgrade.to.Home.Premium....-sukit.png  
My System SpecsSystem Spec
25 Jun 2012   #66
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ahah!
That's likely the whole problem then.
The error message inidcates an inability to contact the MS server.
Open Internet Options - go to the Security tab, and click on 'Reset all zones to default level' button - click Apply
Go to the Advanced tab, click on teh Restore Advanced Settings butoon - click Apply and OK

Please open an Elevated Command Prompt, and run the following command


NETSH WINSOCK RESET

reboot, and try validation again - note the error message and post back, if any

If that passes, then reboot and test the Upgrade.
My System SpecsSystem Spec
25 Jun 2012   #67
Cyanide

Windows 7 Home Premium x64 Service Pack 1
 
 

I tried the upgrade again after rebooting..even though there was no error it was still unsuccessful..
My System SpecsSystem Spec
25 Jun 2012   #68
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Did validation work this time or not?
My System SpecsSystem Spec
25 Jun 2012   #69
Cyanide

Windows 7 Home Premium x64 Service Pack 1
 
 

yea. yea it did.
My System SpecsSystem Spec
25 Jun 2012   #70
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

In that case, MS Support is the way to go - I'm really out of suggestions now!
My System SpecsSystem Spec
Reply

 My.comp.wont.upgrade.to.Home.Premium....




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Upgrade to Ultimate from Home Premium - Anytime Upgrade or reinstall?
I'm trying to find out the easiest way to go about upgrading from Windows 7 Home Premium (64 bit) to Windows 7 Ultimate (64 bit) and what issues I might run into. I don't want to reinstall everything (Or anything if possible) so am looking for the easiest option to upgrade. Anytime upgrade...
Windows Updates & Activation
Cant upgrade from Vista Home Premium to 7 Home PremiumN
Hi, I'm new here, just registered. I successfully bought the upgrade version of Windows 7 Home Premium N, downloaded and extracted it and now I want to install it. When I choose UPDATE in the intallation dialog it tells me that I cannot upgrade from Vista Home Premium to Windows 7 Home...
Installation & Setup
Windows 7 64bit Home premium Wont Boot Up...help!
Hi, I have a HP Pavilion DV6-1330ev Laptop Intel® Core™2 Duo Processor T6600 Intel® Centrino® processor technology 2.2 Ghz, Level 2 cache 2 MB 320 GB Hitachi TravelStar 7k500 SATA Hard Disk Drive 7200 rpm 3GB DDR3 Windows 7 home premium 64bit ATI Radeon HD 4530 Graphics
General Discussion
Upgrade from Starter to Home Premium with Upgrade DVD?
Hi there, i have the upgrade for windows 7 home premium, a member of the household has recently brought a netbook which has windows 7 starter. I am wondering if i connect an external dvd drive to the netbook, if i can do an easy upgrade to home premium on this netbook? thanks :)
Installation & Setup
Upgrade Win 7 Home Premium to Win 7 Pro on DVD
I have Win 7 Home premium installed and activated.(it came on the computer) The non profit that I do work for allows us to buy the Win 7 Pro upgrade DVD for almost nothing so I did. When I try to upgrade from within Windows, it tells me that I need to use Windows anytime upgrade. When I attempt...
Installation & Setup
Upgrade Vista Home Premium --> 7 Home Premium --> 7 Pro
I was wondering -- I bought Windows 7 Home Premium Upgrade when it was 1/2 price in July. I can also purchase Windows 7 Professional through the Ultimate Steal here in Canada. I currently have Windows Vista Home Premium on my computer. I really don't want to do a clean install. After I...
Installation & Setup


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 21:09.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App