Unable to install KB2695962


  1. washdurb6
    Posts : 3
    Windows 7 Professional x64
       New #1

    Unable to install KB2695962


    Help.
    For over two weeks I have been unable to install KB2695962 (update Rollup for ActiveX killbits for windows 7 for x64-based system)
    The error message is 800B0100 ("If you receive Windows Update error 800B0100, it means that a file needed by Windows Update is corrupted or missing. The System Update Readiness Tool can help fix problems that might prevent Windows updates from installing. Windows Update error 800B0100 is one of the problems that the tool can check for and repair. etc..."
    Here are some of the efforts and fix attempts that I have tried, without success:
    1. sfc/scannow in the command prompt
    2. MS Fixit
    3. Microsoft System Update Readiness Tool
    4. Resetting the update service manually in command prompt
    5. Malwarebytes scan in normal and safe modes
    6. Anti virus -spyware scan in normal and safe modes (I have Security Essentials)
    This morning, I tried the following (after reading about in on another posting):
    Start > Run > type in
    %windir%\windowsupdate.log

    Here is a posting of the last 60 or so lines of the WindowsUpdate.log
    from today: JUNE 23, 2012:
    ## START ## AU: Search for updates
    2012-06-23 10:00:01:326 300 b3c AU #########
    2012-06-23 10:00:01:326 300 b3c AU <<## SUBMITTED ## AU: Search for updates [CallId = {90E22212-4945-41A8-A0F7-7B64BF461CA0}]
    2012-06-23 10:00:01:326 300 d3c Agent *************
    2012-06-23 10:00:01:326 300 d3c Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-06-23 10:00:01:326 300 d3c Agent *********
    2012-06-23 10:00:01:326 300 d3c Agent * Online = No; Ignore download priority = No
    2012-06-23 10:00:01:326 300 d3c Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2012-06-23 10:00:01:326 300 d3c Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
    2012-06-23 10:00:01:326 300 d3c Agent * Search Scope = {Machine}
    2012-06-23 10:00:07:091 300 d3c Agent WARNING: Failed to evaluate Installed rule, updateId = {2A1234D0-3E2D-4D9E-AA5E-3430A20EDC11}.100, hr = 80242013
    2012-06-23 10:00:09:623 300 d24 AU Getting featured update notifications. fIncludeDismissed = true
    2012-06-23 10:00:09:623 300 d24 AU No featured updates available.
    2012-06-23 10:00:09:654 300 d24 AU WARNING: Returning due to error from GetDownloadProgressUx, error = 0x8024000C
    2012-06-23 10:00:09:654 300 d24 AU WARNING: GetInteractiveInstallProgress failed, error = 0x8024000C
    2012-06-23 10:00:19:326 300 d3c Agent Update {FF434E78-8B6A-4860-BD0F-4AC472E29063}.100 is pruned out due to potential supersedence
    2012-06-23 10:00:19:326 300 d3c Agent * Added update {B33ACEC1-3265-4D01-9C37-AC0892E95ED9}.100 to search result
    2012-06-23 10:00:19:326 300 d3c Agent Update {566B95D4-66F6-47BA-8953-02CAEA29022C}.100 is pruned out due to potential supersedence
    2012-06-23 10:00:19:326 300 d3c Agent * Added update {858A9C32-A0C7-452C-96FC-061E8E933050}.100 to search result
    2012-06-23 10:00:19:326 300 d3c Agent Update {B932D155-4C7F-4CBC-8527-D5DF17B0A220}.100 is pruned out due to potential supersedence
    2012-06-23 10:00:19:326 300 d3c Agent Update {B6C0F3C6-C368-4A76-A3BF-BE068C7358F0}.100 is pruned out due to potential supersedence
    2012-06-23 10:00:19:326 300 d3c Agent * Added update {5BA93477-B8F5-4A4E-9960-DE7122429682}.100 to search result
    2012-06-23 10:00:19:326 300 d3c Agent * Added update {1BDDBE8D-16EF-4E1D-A8EB-826691A014F6}.101 to search result
    2012-06-23 10:00:19:326 300 d3c Agent * Added update {AAE5E2C7-3498-4F43-AF66-AEC06A59713F}.102 to search result
    2012-06-23 10:00:19:326 300 d3c Agent * Found 5 updates and 69 categories in search; evaluated appl. rules of 1113 out of 1940 deployed entities
    2012-06-23 10:00:19:326 300 d3c Agent *********
    2012-06-23 10:00:19:326 300 d3c Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-06-23 10:00:19:326 300 d3c Agent *************
    2012-06-23 10:00:19:341 300 d3c Report REPORT EVENT: {E44AA72E-AB88-49C7-AAC1-50C5F7B5610E} 2012-06-23 09:59:59:419-0700 1 182 101 {5BA93477-B8F5-4A4E-9960-DE7122429682} 100 800b0100 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800b0100: Update Rollup for ActiveX Killbits for Windows 7 for x64-based Systems (KB2695962).
    2012-06-23 10:00:19:341 300 c9c AU >>## RESUMED ## AU: Search for updates [CallId = {90E22212-4945-41A8-A0F7-7B64BF461CA0}]
    2012-06-23 10:00:19:341 300 c9c AU # 5 updates detected
    2012-06-23 10:00:19:357 300 c9c AU #########
    2012-06-23 10:00:19:357 300 c9c AU ## END ## AU: Search for updates [CallId = {90E22212-4945-41A8-A0F7-7B64BF461CA0}]
    2012-06-23 10:00:19:357 300 c9c AU #############
    2012-06-23 10:00:19:357 300 c9c AU No featured updates notifications to show
    2012-06-23 10:00:19:357 300 c9c AU Successfully wrote event for AU health state:0
    2012-06-23 10:00:19:357 300 c9c AU Auto-approving update for download, updateId = {5BA93477-B8F5-4A4E-9960-DE7122429682}.100, ForUx=0, IsOwnerUx=0, HasDeadline=0, IsMinor=0
    2012-06-23 10:00:19:357 300 c9c AU Auto-approved 1 update(s) for download (NOT for Ux)
    2012-06-23 10:00:19:357 300 c9c AU #############
    2012-06-23 10:00:19:357 300 c9c AU ## START ## AU: Download updates
    2012-06-23 10:00:19:357 300 c9c AU #########
    2012-06-23 10:00:19:357 300 c9c AU # Approved updates = 1
    2012-06-23 10:00:19:357 300 c9c AU AU initiated download, updateId = {5BA93477-B8F5-4A4E-9960-DE7122429682}.100, callId = {DE4EA374-3BE9-4412-855C-4FA81097A01D}
    2012-06-23 10:00:19:357 300 c9c AU Successfully wrote event for AU health state:0
    2012-06-23 10:00:19:357 300 c9c AU Successfully wrote event for AU health state:0
    2012-06-23 10:00:19:357 300 c9c AU # Pending download calls = 1
    2012-06-23 10:00:19:357 300 c9c AU <<## SUBMITTED ## AU: Download updates
    2012-06-23 10:00:19:357 300 c9c AU Successfully wrote event for AU health state:0
    2012-06-23 10:00:19:357 300 d3c Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2012-06-23 10:00:19:357 300 d3c Report WER Report sent: 7.6.7600.256 0x800b0100 5BA93477-B8F5-4A4E-9960-DE7122429682 Install 101 Unmanaged
    2012-06-23 10:00:19:357 300 d3c Report CWERReporter finishing event handling. (00000000)
    2012-06-23 10:00:19:357 300 d3c DnldMgr *************
    2012-06-23 10:00:19:357 300 d3c DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
    2012-06-23 10:00:19:357 300 d3c DnldMgr *********
    2012-06-23 10:00:19:357 300 d3c DnldMgr * Call ID = {DE4EA374-3BE9-4412-855C-4FA81097A01D}
    2012-06-23 10:00:19:357 300 d3c DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
    2012-06-23 10:00:19:357 300 d3c DnldMgr * Updates to download = 1
    2012-06-23 10:00:19:357 300 d3c Agent * Title = Update Rollup for ActiveX Killbits for Windows 7 for x64-based Systems (KB2695962)
    2012-06-23 10:00:19:357 300 d3c Agent * UpdateId = {5BA93477-B8F5-4A4E-9960-DE7122429682}.100
    2012-06-23 10:00:19:357 300 d3c Agent * Bundles 1 updates:
    2012-06-23 10:00:19:357 300 d3c Agent * {120B82F4-781E-4706-BADD-509AD706206B}.100
    2012-06-23 10:00:19:357 300 d3c DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
    2012-06-23 10:00:19:357 300 d3c DnldMgr Contacting regulation server for 1 updates.
    2012-06-23 10:00:19:357 300 d3c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
    2012-06-23 10:00:19:373 300 d3c Misc Microsoft signed: Yes
    2012-06-23 10:00:19:373 300 d3c PT URL for regulation server found in server config.
    2012-06-23 10:00:19:373 300 d3c DnldMgr Regulation server path: https://www.update.microsoft.com/v6/...egulation.asmx.
    2012-06-23 10:00:19:810 300 d3c DnldMgr * Regulation call complete. 0x00000000
    2012-06-23 10:00:19:810 300 d3c DnldMgr *********** DnldMgr: New download job [UpdateId = {120B82F4-781E-4706-BADD-509AD706206B}.100] ***********
    2012-06-23 10:00:19:810 300 d3c DnldMgr * Queueing update for download handler request generation.
    2012-06-23 10:00:19:810 300 d3c DnldMgr Generating download request for update {120B82F4-781E-4706-BADD-509AD706206B}.100
    2012-06-23 10:00:19:966 300 d3c Handler Generating request for CBS update 120B82F4-781E-4706-BADD-509AD706206B in sandbox C:\Windows\SoftwareDistribution\Download\45c38498b391c5b6c9fa408e923ce6ae
    2012-06-23 10:00:19:966 300 d3c Handler Selecting self-contained because update does not have express payload.
    2012-06-23 10:00:19:966 300 d3c Handler Selected payload type is ptSelfContained
    2012-06-23 10:00:19:966 300 d3c Handler Detected download state is dsHavePackage
    2012-06-23 10:00:19:966 300 d3c Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
    2012-06-23 10:00:19:966 300 d3c DnldMgr *********** DnldMgr: New download job [UpdateId = {120B82F4-781E-4706-BADD-509AD706206B}.100] ***********
    2012-06-23 10:00:19:966 300 d3c DnldMgr * All files for update were already downloaded and are valid.
    2012-06-23 10:00:19:966 300 d3c Agent *********
    2012-06-23 10:00:19:966 300 c9c AU >>## RESUMED ## AU: Download update [UpdateId = {5BA93477-B8F5-4A4E-9960-DE7122429682}, succeeded]
    2012-06-23 10:00:19:966 300 d3c Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
    2012-06-23 10:00:19:966 300 d3c Agent *************
    2012-06-23 10:00:19:966 300 c9c AU #########
    2012-06-23 10:00:19:966 300 c9c AU ## END ## AU: Download updates
    2012-06-23 10:00:19:966 300 c9c AU #############
    2012-06-23 10:00:19:966 300 c9c AU Successfully wrote event for AU health state:0
    2012-06-23 10:00:19:966 300 c9c AU Successfully wrote event for AU health state:0
    2012-06-23 10:00:24:366 300 d3c Report REPORT EVENT: {BE84BE0C-0880-4230-918C-B8734D894D9C} 2012-06-23 10:00:19:966-0700 1 189 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. To install the updates, an administrator should log on to this computer and Windows will prompt with further instructions: - Microsoft .NET Framework 4 Client Profile for Windows 7 x64-based Systems (KB982670) - Update Rollup for ActiveX Killbits for Windows 7 for x64-based Systems (KB2695962)
    2012-06-23 10:00:24:366 300 d3c Report CWERReporter finishing event handling. (00000000)

    #######################################
    A few days ago, on 6/17/12, I did a System Update Readiness check,
    and here is an excerpt from the CheckSUR.log

    REPORT: CheckSUR.log
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 15.0
    2012-06-17 00:07
    Checking Windows Servicing Packages
    Checking Package Manifests and Catalogs
    (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
    (f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.cat
    (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_3_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
    (f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_3_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.cat
    (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2695962_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
    (f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2695962_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
    (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2695962_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
    (f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2695962_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
    (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
    (f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.cat
    Checking Package Watchlist
    Checking Component Watchlist
    Checking Packages
    Checking Component Store
    Summary:
    Seconds executed: 630
    Found 10 errors
    CBS MUM Corrupt Total count: 5
    CBS Catalog Corrupt Total count: 5
    Unavailable repair files:
    servicing\packages\Package_1_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_1_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_3_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_3_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_for_KB2695962_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_for_KB2695962_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_for_KB2695962_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_for_KB2695962_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_1_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.cat
    servicing\packages\Package_1_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.cat
    servicing\packages\Package_3_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.cat
    servicing\packages\Package_3_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.cat
    servicing\packages\Package_for_KB2695962_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
    servicing\packages\Package_for_KB2695962_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
    servicing\packages\Package_for_KB2695962_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
    servicing\packages\Package_for_KB2695962_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
    servicing\packages\Package_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.cat
    servicing\packages\Package_for_KB2695962~31bf3856ad364e35~amd64~~6.1.1.0.cat
    ########################
    Any ideas?
    I appreciate any and all help here.
    Do I need to do a clean install?
      My Computer
    Quote Quote

  3. A Guy
    Posts : 53,364
    Windows 10 Home x64
       New #2

    Welcome to Seven Forums washdurb6. I'm no help with your logs, but I'll recommend starting with this MS Fixit

    How do I reset Windows Update components?

    If no help, and if no one else can help fix this issue, then I would attempt a Repair install before going the clean install route.

    A Guy
      My Computer
    Quote Quote

  4. washdurb6
    Posts : 3
    Windows 7 Professional x64
    Thread Starter
       New #3

    Thanks. I tried FIX IT again, but it didn't work. I will continue to experiment.
    I will try uninstalling Office 2010 and see what happens.
      My Computer
    Quote Quote

  6. washdurb6
    Posts : 3
    Windows 7 Professional x64
    Thread Starter
       New #4

    Fixxed by doing a CLEAN INSTALL - - used tutorial here on Seven Forums. All updates are installed. Everything works great.
      My Computer
    Quote Quote

  7. A Guy
    Posts : 53,364
    Windows 10 Home x64
       New #5

    Well, that's one way, lol. Glad you got it fixed

    A Guy
      My Computer
    Quote Quote

 

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