Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 "Check for updates" window appears in blank!

30 Jun 2012   #1
gadp56

Windows 7 Pro X64 SP1
 
 
Windows 7 "Check for updates" window appears in blank!

I've tried some solutions to this rare situation and nothing.

I mean the following:
-windows-7-01-check-update-troubleshoot-screenshot.png

By the way, I've noted that:
1.- In 'View-Choose Details' window, there is "Name" option only (may be this is normal):
Name:  Windows 7 - 02 - Check for Update troubleshoot - View-Choose details - Screenshot.png
Views: 12
Size:  40.8 KB

2.- But, in 'Tools-Folder Options' window, in the 'View' tab, option "Always show menus" (normally in "Files and Folders" section, second position) has disappeared!:
Name:  Windows 7 - 03 - Check for Update troubleshoot - Tools-Folder options ('Always show menus' disap.png
Views: 8
Size:  86.5 KB
I didn't pressed the "Restore Defaults" button because I think this is for other purpose, isn't it?

So, I don't know what to do... I wonder someone of you may give me a hand to solve this...
In other words, please help me!

Thanks in advance,

gadp56




My System SpecsSystem Spec
.
30 Jun 2012   #2
kegobeer

Windows 7 Ultimate x64 SP1
 
 

What solutions did you try? Did you do a sfc /scannow operation? Have you run a complete virus and malware scan? Have you read this?

Solution: #elementModuleHeadertext# Windows update
My System SpecsSystem Spec
02 Jul 2012   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by kegobeer View Post
What solutions did you try? Did you do a sfc /scannow operation? Have you run a complete virus and malware scan? Have you read this?

Solution: #elementModuleHeadertext# Windows update

Word of warning!!
I accidentally click a link on that page, and MSE threw a fit with a Blacole download!
Encyclopedia entry: Trojan:JS/BlacoleRef.G - Learn more about malware - Microsoft Malware Protection Center
My System SpecsSystem Spec
.

02 Jul 2012   #4
gadp56

Windows 7 Pro X64 SP1
 
 
Windows 7 "Check for updates" window appears in blank! (Following)

Quote   Quote: Originally Posted by kegobeer View Post
What solutions did you try? Did you do a sfc /scannow operation? Have you run a complete virus and malware scan? Have you read this?

Solution: #elementModuleHeadertext# Windows update
First of all, thanks very much for your asap reply. Nevertheless, I'm learning a lot!
I'm so sorry I didn't do anything this past weekend...

Second, I've followed carefully step by step your indications, which means a lot of Windows restartings -indeed that's no problem, just explaining what I did.

1) sfc /scannow :
These are the results:
Useless perhaps, I copied the CBS.log file in a .txt
01a sfc scannow - 2012-07-02 Results.txt

Here is the .log
Attachment 219358

Please next see a capture of what I've seen after several restarts, ESET (Smart Security v4.2 Eng) always appears activated even after deselected it previously to a restart, and more than one time
Name:  02 MSConfig - System Conf 01.jpg
Views: 6
Size:  39.9 KB

2) I've also run MicrosoftFixit.wu.Run.exe accordingly to the routine.
Told me something like it repaired 'what was possible'... nothing relevant (in my poor understanding), and it closed by itself.

But, the problem is still there... may be ESET causes it?...

One more thing, I've read the next supporting answer to this post telling me something about a trojan... I'm doing an ESET's in-deep running over all the hard disk (with two partitions) right now...
Let's see what happens anyway.

Do you have any additional suggestions, comments? Please let me know.
Perhaps and with very much time to this (!), I should do the routine one by one Services and Start items... what a big task...

Thanks to you again,

gadp56

Pd. Please excuse my poor english.


My System SpecsSystem Spec
02 Jul 2012   #5
gadp56

Windows 7 Pro X64 SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Quote   Quote: Originally Posted by kegobeer View Post
What solutions did you try? Did you do a sfc /scannow operation? Have you run a complete virus and malware scan? Have you read this?

Solution: #elementModuleHeadertext# Windows update

Word of warning!!
I accidentally click a link on that page, and MSE threw a fit with a Blacole download!
Encyclopedia entry: Trojan:JS/BlacoleRef.G - Learn more about malware - Microsoft Malware Protection Center
Thanks for this important information, I'm gonna see such entry. Let's see what happens,

gadp56
My System SpecsSystem Spec
Reply

 Windows 7 "Check for updates" window appears in blank!




Thread Tools




Similar help and support threads
Thread Forum
Account "Roger" appears as "c:\users\user"
Hi all, I recently created a new user account on a win 7 home premium machine before I'd had much experience with win 7 (but years with 2000 and xp). Instead of users\Roger\ it created users\user which I now realise is not correct. (I didn't call my account "user", either, before you ask. :) )...
General Discussion
Programs Freezing When "Save As" Windows Appears
Hello, thanks for taking the time to read this and help me out. Just a few weeks ago I started having this problem that I first noticed with Audacity. Whenever I would record some audio in Audacity and try to export it, the program would crash. I don't even get to name the file. As soon as the...
Software
"Windows could not check for updates automatically" message
When I turn on my computer the"Windows could not check for updates automatically" message has been appearing for about six weeks It also says click here to check for updates now. I click and the message tells me to restart to install most recent updates. It lists my most recent updates as...
Windows Updates & Activation
ie9 new browser opens "blank" windows 7. Changing it to "home" doesn't
ie9 new browser opens "blank" windows 7. Changing it to "home" doesn't last if you shut down. Next session, it still opens "blank"
Browsers & Mail
Error "Consider Replacing Your Battery" Appears in Windows 7
Hello, i have the windows 7 battery problem i don't i know if it has been fixed yet but i've had my HP ProBook 4710s for about a 9 months now and about a month or 2 ago i saw this red cross on my battery icon and a error message when i click on the battery saying "There is a problem with your...
General Discussion
Can't open Apps - "Open With" window always appears
Can't open any programs cuz this annoying window "Open with" pops up asking what application I want to open this file with? If I go browse and select the file (i.e. IE) then another window opens asking if I want to run, save or cancel. When I hit Run.... windows close and nothing happens. ...
Software


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:11.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App