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Windows 7: Windows 7 stating not genuine, although it is activated

05 Jul 2012   #1

Windows 7 Enterprise 32bit
 
 
Windows 7 stating not genuine, although it is activated

I am repeatedly being prompted that Windows is not genuine, however when i press Winkey+Pause in the System Properties it shows that Windows is activated. Not sure where to look next, I've ran Trend Micro AntiVirus Scan and am currently running Malwarebytes Anti-Malware Full Scan in case some type of malware is causing the problem. I've also ran MGAdiag, below is the log. Please advise if you can, thank you!
Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-K4QTG
Windows Product Key Hash: wHWmyKnS1Vn1WZG7guBgnZABv58=
Windows Product ID: 55041-011-1360756-86010
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.004
ID: {030E9BE5-57EB-4866-9FA6-99FF0EFC0193}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7600.win7_gdr.120401-1505
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{030E9BE5-57EB-4866-9FA6-99FF0EFC0193}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-011-1360756-86010</PID><PIDType>6</PIDType><SID>S-1-5-21-162227014-744754946-627596487</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>32492VU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6QET35WW (1.05 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20100126000000.000000+000</Date></BIOS><HWID>B6B83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6Q   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>A4A07AA6184A586</Val><Hash>/qHk0nboJs4A4gn4NvUxmEEFOug=</Hash><Pid>89388-707-1507787-65067</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>8029703E8D06D86</Val><Hash>symQ9iDWRTIxnt19D3xKGcfSIjs=</Hash><Pid>89405-707-1746575-63195</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-011-136075-03-1033-7600.0000-1882010
Installation ID: 020646188876120935876230025681456123957374696600733382
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: K4QTG
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 7/5/2012 9:27:51 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:29:2012 17:47
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAeqhgcHuhHt4OzxDiXOEQdXj0XrPytlxd
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   LENOVO  TP-6Q   
  FACP   LENOVO  TP-6Q   
  HPET   LENOVO  TP-6Q   
  BOOT   LENOVO  TP-6Q   
  MCFG   LENOVO  TP-6Q   
  SSDT   LENOVO  TP-6Q   
  ECDT   LENOVO  TP-6Q   
  ASF!   LENOVO  TP-6Q   
  SLIC   LENOVO  TP-6Q   
  SSDT   LENOVO  TP-6Q   
  TCPA   PTL   CRESTLN
  SSDT   LENOVO  TP-6Q   
  SSDT   LENOVO  TP-6Q   
  SSDT   LENOVO  TP-6Q


My System SpecsSystem Spec
.

05 Jul 2012   #2

Microsoft Windows 8.1 Pro 64-bit
 
 

Try this download that will walk you through the process: Genuine Microsoft Software

Here is online validation that might help: What is validation and how does it work&#63; - Microsoft Windows

Are you getting any kind of error code? Let me know if these work for you
My System SpecsSystem Spec
05 Jul 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

Who put the Enterprise version on it?

Is this a work computer?
My System SpecsSystem Spec
.


05 Jul 2012   #4

Windows 7 Enterprise 32bit
 
 

yes this is a work computer on a domain
My System SpecsSystem Spec
05 Jul 2012   #5

Windows 7 Enterprise 32bit
 
 

Quote   Quote: Originally Posted by DustSailor View Post
Try this download that will walk you through the process: Genuine Microsoft Software

Here is online validation that might help: What is validation and how does it work? - Microsoft Windows

Are you getting any kind of error code? Let me know if these work for you
I'm going to have more time with the computer these afternoon so I can double-check because I do believe there was an error code. Thank you!
My System SpecsSystem Spec
06 Jul 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There are noobvios errors in the report.
It's likely that you are suffering a race condition, which is preventing proper assessment of the licensing status in a timely manner, with the resulting notification.
Such conditions are notoriously difficult to troubleshoot.

They are normally caused by either malware, or by over-zealous AV's
My System SpecsSystem Spec
06 Jul 2012   #7

Windows 7 Enterprise 32bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
There are noobvios errors in the report.
It's likely that you are suffering a race condition, which is preventing proper assessment of the licensing status in a timely manner, with the resulting notification.
Such conditions are notoriously difficult to troubleshoot.

They are normally caused by either malware, or by over-zealous AV's
I did find some errors in the event viewer System log stating event id 9 "the device, \\device\ide\iastor0, did not respond within the timeout period." I updated the SATA contoller via the latest Intel Rapid Storage Technology driver from the manufacturer (Lenovo) as well as other drivers and after rebooting the genuine popup has not appeared. Thanks!
My System SpecsSystem Spec
06 Jul 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There's no real indication that the IRST drivers had anything to do with the non-genuine issue - when they do, there is generally a very specific error pattern.

Interesting result, though - thanks for letting us know.
My System SpecsSystem Spec
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 Windows 7 stating not genuine, although it is activated





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