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Windows 7: Win7 SP1 Update not installing - mismatched Mail file. 0x80004005

10 Jul 2012   #21

Windows 7 Pro x64
 
 

Am I reading correctly that the system32 version of the slwga.dll is not the latest x64 version contained in winsxs, it looks like the original x86 version. Should I copy over with the latest version or is this an update that the failing SP1 has downloaded but not yet applied?


My System SpecsSystem Spec
.

10 Jul 2012   #22

Windows 7 Pro x64
 
 

@ NoelDP - I googled and found the Windows Validation page and ran it. No issues reported.

Good to learn from these tests that my Windows 7 installation is not showing corruption and potantial issues are being eliminated. In doing so, it seems we have wandered away from the initial issue and error message.

Any further thoughts on how to either "reinstall" so that SP1 can uninstall or, in the alternative, convince SP1 that the feature it wants to uninstall is already uninstalled? I would think there is a registry entry that is driving all this attention toward an obsolete mail system. Does this trigger any ideas?


Further update - Running the Fix-It MicrosoftFixit.wu.LB.132265375617751032.4.1 repeatedly, an error is always identified and reported as fixed so it makes me wonder whether the fix is sticking. Unfortunately there is scant reporting or log detail to identify the issue. Per the Fix-It's manual method, I renamed the SoftwareDistribution folder to see if a fresh scan might uncover an unapplied update required by SP1. Unfortunately, no joy! Some security updates were successfully applied, but SP1 errored out again - same error & issue.
My System SpecsSystem Spec
10 Jul 2012   #23

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Windows is (presumably) happy that the file is OK - let's see what the CheckSUR tool has to say for itself now.
Download a fresh copy of the tool and run it Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2 - then post the CheckSUR.log file
My System SpecsSystem Spec
.


10 Jul 2012   #24

Windows 7 Pro x64
 
 

Latest CheckSUR log says:

Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-07-10 15:47

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1631
 No errors detected
(w)    Unable to open Event Log    0x000006B5    Application        OpenEventLog failed: 0x000006B5 - The interface is unknown.
.
(w)    Unable to open Event Log    0x000006B5    System        OpenEventLog failed: 0x000006B5 - The interface is unknown.
.
In view of the Event log issue, ran SC QC EVENTLOG and got:
Code:
C:\Windows\system32>SC QC EVENTLOG
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: EVENTLOG
        TYPE               : 20  WIN32_SHARE_PROCESS
        START_TYPE         : 2   AUTO_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
        LOAD_ORDER_GROUP   : Event Log
        TAG                : 0
        DISPLAY_NAME       : Windows Event Log
        DEPENDENCIES       :
        SERVICE_START_NAME : NT AUTHORITY\LocalService
The CBS log, attached, has a whole lot of "Failed to open package". Is this because I renamed the SoftwareDistribution folder?

While I was in the CBS folder, I noticed that I had saved a log file from the last time I tried to solve this issue. This Log is also attached. What caught my attention was near the end:

Code:
POQ 128 starts:
 
POQ 128 ends.
2011-11-03 12:22:42, Info                  CSI    00000304 [SR] Verify complete
2011-11-03 12:22:42, Info                  CSI    00000305 [SR] Repairing 1 components
2011-11-03 12:22:42, Info                  CSI    00000306 [SR] Beginning Verify and Repair transaction
2011-11-03 12:22:43, Info                  CSI    00000307 Hashes for file member \??\C:\Program Files\Windows Mail\msoe.dll do not match actual file [l:16{8}]"msoe.dll" :
  Found: {l:32 b:PZ9ks7Qp7NKxY6VvxmvhatJtz7c3N66FbCpPp1MLRxI=} Expected: {l:32 b:ejT8LNy4JLgkGRQ8Ycnx3nQzJL6Dd5w/1NrqDQGHQRw=}
2011-11-03 12:22:43, Info                  CSI    00000308 [SR] Repairing corrupted file [ml:520{260},l:66{33}]"\??\C:\Program Files\Windows Mail"\[l:16{8}]"msoe.dll" from store
2011-11-03 12:22:43, Info                  CSI    00000309 Repair results created:
POQ 129 starts:
     0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\3f54e693559acc014839000060140806._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"
    1: Move File: Source = [l:218{109}]"\SystemRoot\WinSxS\Temp\PendingRenames\a0b5e893559acc014939000060140806.program_files_ffd0cbfc813cc4f1.cdf-ms", Destination = [l:130{65}]"\SystemRoot\WinSxS\FileMaps\program_files_ffd0cbfc813cc4f1.cdf-ms"
    2: Move File: Source = [l:244{122}]"\SystemRoot\WinSxS\Temp\PendingRenames\0017eb93559acc014a39000060140806.program_files_windows_mail_e07902f329fe05e9.cdf-ms", Destination = [l:156{78}]"\SystemRoot\WinSxS\FileMaps\program_files_windows_mail_e07902f329fe05e9.cdf-ms"
    3: Hard Link File: Source = [l:238{119}]"\SystemRoot\WinSxS\amd64_microsoft-windows-mail-core-dll_31bf3856ad364e35_6.1.7600.16543_none_b49cf6153edc812f\msoe.dll", Destination = [l:84{42}]"\??\C:\Program Files\Windows Mail\msoe.dll"

POQ 129 ends.
2011-11-03 12:22:43, Info                  CSI    0000030a [SR] Repair complete
2011-11-03 12:22:43, Info                  CSI    0000030b [SR] Committing transaction
2011-11-03 12:22:43, Info                  CSI    0000030c Creating NT transaction (seq 2), objectname [6]"(null)"
2011-11-03 12:22:43, Info                  CSI    0000030d Created NT transaction (seq 2) result 0x00000000, handle @0x1ac4
2011-11-03 12:22:43, Info                  CSI    0000030e@2011/11/3:18:22:43.301 CSI perf trace:
CSIPERF:TXCOMMIT;31680
2011-11-03 12:22:43, Info                  CSI    0000030f [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired
Perhaps this repair explains how the msoe.dll file got either matched or from SP1's perspective mismatched in the first place. If I recall correctly, the file at that time was the Vista msoe.dll and the repair killed the Vista-version Windows Mail that had been running up until then.
My System SpecsSystem Spec
10 Jul 2012   #25

Windows 7 Pro. 64/SP-1
 
 

I'm back with no head ache but no smarter. Validation code zero (0) means the operating system has not been validated by Microsoft and needs to be validated.
My System SpecsSystem Spec
10 Jul 2012   #26

Windows 7 Pro x64
 
 

Hi Bear -

I went to the validation page earlier when Noel pointed this out and ran the validator. No issues reported. No change in SP1. But results don't seem to stick anywhere.

Other ideas? Especially with that repair log entry for the suspect file? Would it have left droppings behind?
My System SpecsSystem Spec
10 Jul 2012   #27

Windows 7 Pro x64
 
 

Hey Noel - I couldn't find which pub you were hiding in so I bought you (or one of your kin) a virtual beer. I just can't tell you guys apart! And, so many welsh brands, I didn't know which you would like. At least this one says it's beer!

Anyway, hope you enjoy it while coming up the next idea to try.

Duke


Attached Thumbnails
Win7 SP1 Update not installing - mismatched Mail file. 0x80004005-noeldp.jpg  
My System SpecsSystem Spec
10 Jul 2012   #28

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
I'm back with no head ache but no smarter. Validation code zero (0) means the operating system has not been validated by Microsoft and needs to be validated.
No it doesn't
In an MGADiag report, 0x0 implies 'no error'.

In fact the clue comes later - where the line
LegitcheckControl ActiveX: N/A, hr = 0x80070002
appears - the AcitveX control hasn't been installed (or has been removed)
My System SpecsSystem Spec
10 Jul 2012   #29

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by DukeS View Post
Hey Noel - I couldn't find which pub you were hiding in so I bought you (or one of your kin) a virtual beer. I just can't tell you guys apart! And, so many welsh brands, I didn't know which you would like. At least this one says it's beer!

Anyway, hope you enjoy it while coming up the next idea to try.

Duke
My pub....
www.royaloakgreenfield.co.uk
It's right next to what used to be the town brewery.
My System SpecsSystem Spec
10 Jul 2012   #30

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There are a couple of causes for concern in the new CBS log....
Failed to unload the COMPONENTS hive. [HRESULT = 0x80070005 - E_ACCESSDENIED]
is the one that catches my eye.
Problem is I have no real idea what it means

What happens if you open Event Viewer??
My System SpecsSystem Spec
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 Win7 SP1 Update not installing - mismatched Mail file. 0x80004005




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