Windows 7: Build 7601 Windows not genuine

ItsMeHolly · 14 Jul 2012

Hello smart people,

A few weeks ago my husbands computer turned into a black background with Build 7601 Windows not genuine in the right hand corner.

I have tried everything I have come across and nothing has worked.

We have had this laptop for about 2.5 years with no problems, originally bought from Best buy!

Please help!!!

Thank you thank you thank you!!!!

Love,
Holly

writhziden · 14 Jul 2012

I will have our activation expert take a look at this. In the meantime, please have your husband follow the Windows Genuine and Activation Issue Posting Instructions on his computer. Post the results in your next post; do not start a new thread.

Quote: Originally Posted by Brink

NOTE: The MGADIAG report does not contain any sensitive or personal information, and is best posted un-edited for us to be able to help.

7. Select (highlight) all of the MGADiag report that you just pasted, and click on the code box # toolbar icon to wrap the report in a code box when posted. (see screenshot below)

Build 7601 Windows not genuine-mgadiagcode.jpg

Also, may I ask why you are posting and not your husband?

We prefer the person with the problem get troubleshooting so that he/she can learn from the experience.

ItsMeHolly · 14 Jul 2012

Here you go!

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1F3A44A2-3BBE-4EB2-A3B2-916799C21D53}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1F3A44A2-3BBE-4EB2-A3B2-916799C21D53}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3540521535-2448996393-4051246171</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.21</Version><SMBIOSVersion major="2" minor="4"/><Date>20091125000000.000000+000</Date></BIOS><HWID>D1D93707018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>35C5C7A09FFC33C</Val><Hash>5zPzUwzFg+vXDqATZti8nhh9+CQ=</Hash><Pid>81602-414-5897247-68591</Pid><PidType>10</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7601.0000-1962012
Installation ID: 001012957961055632845653963820398483431165508641577994
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F059.
Remaining Windows rearm count: 2
Trusted time: 7/14/2012 4:17:30 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:14:2012 13:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GHuyaaoen8SN64t4sfgC34fsPZShEbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-MPC
  FACP            HPQOEM        SLIC-MPC
  HPET            HPQOEM        SLIC-MPC
  BOOT            HPQOEM        SLIC-MPC
  MCFG            HPQOEM        SLIC-MPC
  ASF!            HPQOEM        SLIC-MPC
  SLIC            HPQOEM        SLIC-MPC
  SSDT            PmRef        CpuPm

ItsMeHolly · 14 Jul 2012

Because my husband doesn't care and I do.. He is busy, works a lot and has no time to deal with this stuff..

Also I keep my computer running good and his always seems to have an issue!

NoelDP · 14 Jul 2012

The problem here is the 'Invalid SLIC table' entry near the bottom.
It indicates that either there's a fault in the BIOS, or a fault in the OS itself, which is preventing the OS from properly reading the SLIC table to be able to self-activate teh manufacturer's OEM_SLP Key in use.

Let's see if we can either fix the problem, or get around it....

Please first try recreating the Licensing Store.

Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) A sinlge entry should appear above in the found files list --right=click on that CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case.

Reboot and Post back with a new MGADiag report

ItsMeHolly · 14 Jul 2012

Quote: Originally Posted by NoelDP

The problem here is the 'Invalid SLIC table' entry near the bottom.
It indicates that either there's a fault in the BIOS, or a fault in the OS itself, which is preventing the OS from properly reading the SLIC table to be able to self-activate teh manufacturer's OEM_SLP Key in use.

Let's see if we can either fix the problem, or get around it....

Please first try recreating the Licensing Store.

Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) A sinlge entry should appear above in the found files list --right=click on that CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case.

Reboot and Post back with a new MGADiag report

Ok I did all that but the sticker on the bottom of the laptop I can't make out the numbers =*(

NoelDP · 14 Jul 2012

Ouch - that's not good, as often even a reinstall doesn't clear the error.

Please post a new MGADiag report anyhow, we can see then if anything has changed.

ItsMeHolly · 14 Jul 2012

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1F3A44A2-3BBE-4EB2-A3B2-916799C21D53}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1F3A44A2-3BBE-4EB2-A3B2-916799C21D53}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3540521535-2448996393-4051246171</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.21</Version><SMBIOSVersion major="2" minor="4"/><Date>20091125000000.000000+000</Date></BIOS><HWID>D1D93707018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>35C5C7A09FFC33C</Val><Hash>5zPzUwzFg+vXDqATZti8nhh9+CQ=</Hash><Pid>81602-414-5897247-68591</Pid><PidType>10</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7601.0000-1962012
Installation ID: 001012957961055632845653963820398483431165508641577994
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 2
Trusted time: 7/14/2012 6:46:29 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:14:2012 13:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GHuyaaoen8SN64t4sfgC34fsPZShEbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-MPC
  FACP            HPQOEM        SLIC-MPC
  HPET            HPQOEM        SLIC-MPC
  BOOT            HPQOEM        SLIC-MPC
  MCFG            HPQOEM        SLIC-MPC
  ASF!            HPQOEM        SLIC-MPC
  SLIC            HPQOEM        SLIC-MPC
  SSDT            PmRef        CpuPm

Also I contacted microsoft on their chat and gave him the key that the keyfinder found and he said to re enter it on the activation windows (sui 3 I think it was) so I did that and it said something about the BIOS and something missing. So he came back and said the key had never been activated and thats why it was blocked so I should call HP. I got the conversation emailed to me but apparently that did not work because its not in my inbox.

So I called HP she had me turn off the computer and turn it back on pressing F10.. She said to look under a few things and everything had all 0's and she said that was not a good thing that the BIOS had been wiped clean and would not work. They could fix it for 250.00 dollars. ha! She said she has no idea why this would have happened..

??

NoelDP · 14 Jul 2012

As usual, the MS Activation operators have absolutely no idea what they are doing

The current Key is Blocked because it's the OEM_SLP Key, which can only be self-activated using vertificates in the BIOS and licenses in the BIOS SLIC table - it get re-activated every time the machine boots.

That's a new one, from HP - I've not heard that excuse before. $250 for a BIOS download? - when the problem quite possibly derives from their error in the first place?

Ok - so where do we go from here?
You basically have two options - (seeing as HP have eliminated some of the others already)

1) Live with it as it is - this means that you will have to live with the black screen and the nag (and the potential embarassment factor), and possibly lose out on updating non-security parts of the OS (you will also be blocked from installing or using Microsoft Security Essentials and IE9)
2) Purchase a new License for Windows 7 Home Premium, and swap the Key into the current installation using the SLUI 3 procedure.

This machine is nearly 3 years old. If it's only been used around the house then it has probably got a fair amount of life left, but if it's been out and about at all, it may be going to die fairly soon.
You'll have to make a judgement call on purchasing a new license at all, and if you do decide to purchase one, then whetehr you buy a Full Retail one (more expensive now, but transferable to a new machine if/when this machine dies) or an OEM System Builder license (cheaper now, but not transferable when the machine dies). Under a strict reading of the license, you should not buy an OEM one - but as far as I know, no-one has been sued for doing so yet!

Note that there are a LOT of counterfeits out there - so here's a little advice on the subject before you buy anything!
Windows 7 Genuine Advantage Validation Issues (Windows 7) Forum

NoelDP · 14 Jul 2012

...Nearly forgot - is ther *any* chance that you can read the COA Key?
Using a bright light and a magnifying glass can work wonders!
If you can, it would save a lot of cash, and/or aggravation.

Windows 7: Build 7601 Windows not genuine

Build 7601 Windows not genuine problems?