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Windows 7: updates won't install after windows update agent updated


17 Jul 2012   #1

Windows 7 Ultimate 32 bit
 
 
updates won't install after windows update agent updated

I keep getting the "NTVDM CPU has encountered and illegal instruction" every time windows update tries to run (wuauclt.exe) and updates won't install. This started after the new Windows UPdate Agent was installed around 6/14. No updates have installed since then, I just get the popup errors. I run several scans with Malwarebytes, Spybot, AVG and nothin was found. I ran the Fixit tool from MS and it indicated that there was a problem with windows update agent and the problem was fixed, but it still doesn't work. I'd love to reinstall windows update agent, but windows won't let me. Even the \wuforce command won't force a reinstall. Can anyone have any ideas?


My System SpecsSystem Spec
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18 Jul 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to the forums blabay,

*Reset windows update settings by following this tutorial
Windows Update - Reset

*Uninstall Spybot & AVG replace with MSE do a full scan to get rid any virus
Microsoft Security Essentials - Free Antivirus for Windows

*Run SFC scannow 3 times Reboot if integrity violations are found
SFC /SCANNOW Command - System File Checker

Keep us posted for further suggestions.
My System SpecsSystem Spec
20 Jul 2012   #3

Windows 7 Ultimate 32 bit
 
 

Resetting windows updates didn't help
Uninstalled all AV programs, used AVG cleaner, ran MSE, MSE found nothing
Ran SFC 3 times, it says it found corrupt files but could not fix them. I saved the CBS.log file and could post it if necessary.
My System SpecsSystem Spec
.


20 Jul 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Yes please post them.

I suggest using no cleaners as they harm rather than fix anything.

Anyway,

Screenshots and Files - Upload and Post in Seven Forums
*Please post screenshot of your control panel program and features.
My System SpecsSystem Spec
20 Jul 2012   #5

Windows 7 Ultimate 32 bit
 
 

Here are the files. I saved the screen shots in paint. Two files so you could see the entire list. I had to compress the log file as it was too large to attach the way it was.


Attached Thumbnails
updates won't install after windows update agent updated-screen1.png   updates won't install after windows update agent updated-screen2.png  
Attached Files
File Type: rar CBSlog.rar (307.2 KB, 16 views)
My System SpecsSystem Spec
20 Jul 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

How old is your Epson printer?

Can you open MSCONFIG from the Start menu, and then post a screen capture image of all the items in your StartUp Tab, as shown below?

Name:  Capture.JPG
Views: 12
Size:  72.4 KB

Regards,
Golden


My System SpecsSystem Spec
21 Jul 2012   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

From your CBS log, you appear to have some fairly major corruption problems.

I would expect a repair install to be the best route?
My System SpecsSystem Spec
21 Jul 2012   #8

Windows 7 Ultimate 32 bit
 
 

Again, two screen shots so you can see all the items. I also included a screenshot showing the error I get when Update tries to run.

My Epson printer is a little over a year old, I believe.


Attached Thumbnails
updates won't install after windows update agent updated-startup1.jpg   updates won't install after windows update agent updated-startup2.jpg   updates won't install after windows update agent updated-error.jpg  
My System SpecsSystem Spec
21 Jul 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Mmm. OK, I don't see anything obvious. That error message is sometimes associated with running 16-bit drivers, which is why I asked about the Epson.


I noticed you have a ComboFix icon on your desktop - did someone guide you through that, or did you just run it on its own? What sort of malware were you trying to get rid of?

Regards,
Golden
My System SpecsSystem Spec
21 Jul 2012   #10

Windows 7 Ultimate 32 bit
 
 

I wasn't guided. I was just trying everything. It won't run anyway. It just freezes up and I have to force a reboot after an hour or so. Thats why on on this forum. I can do a repair install. Do you think that might work?
My System SpecsSystem Spec
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