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Windows 7: Install update during shutdows, never ends.

18 Jul 2012   #1

Windows 7 64 bit
 
 
Install update during shutdows, never ends.

Hi,

When I turn off my computer, it often says "please do not unplug or power off your machine, installing update 1 of 1".

The message stays on for ever, and the actual update seems to materialize. Keyboard hits have no effect. I need to pull the power cable and re-start !

What can I do to stop this from happening? Thank you.

My System SpecsSystem Spec
.

18 Jul 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Go to your Update History, and see what the failing update is, and let us know - some updates can take a long time to install, and this may be one of them.
My System SpecsSystem Spec
18 Jul 2012   #3

Windows 7 64 bit
 
 

Thanks! Most updates were successful, but the below failed. The shutdown issue only started about 2 months ago.

Code:
Definition Update for Windows Defender - KB915597 (Definition 1.129.1344.0)
Installation date: ‎7/‎10/‎2012 
Error details: Code 800705B4


Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2533523)
Installation date: ‎9/‎12/‎2011
Error details: Code 643

Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2468871)
Installation date: ‎9/‎12/‎2011 
Error details: Code 643

Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2533523)
Installation date: ‎9/‎11/‎2011 
Error details: Code 643


Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2468871)
Installation date: ‎9/‎11/‎2011 
Error details: Code 643


Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2468871)
Installation date: ‎9/‎9/‎2011 
Error details: Code 643


Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2533523)
Installation date: ‎9/‎9/‎2011 
Error details: Code 643


Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2468871)
Installation date: ‎9/‎9/‎2011 
Error details: Code 643


Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2533523)
Installation date: ‎9/‎9/‎2011 
Error details: Code 643

Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2468871)
Installation date: ‎9/‎9/‎2011 
Error details: Code 643


Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2533523)
Installation date: ‎9/‎9/‎2011 
Error details: Code 643


Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2468871)
Installation date: ‎9/‎9/‎2011
Error details: Code 643


Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2533523)
Installation date: ‎9/‎9/‎2011 
Error details: Code 643


Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2468871)
Installation date: ‎9/‎9/‎2011 
Error details: Code 643

Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2533523)
Installation date: ‎9/‎9/‎2011 
Error details: Code 643


Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2468871)
Installation date: ‎9/‎9/‎2011
Error details: Code 643


Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2539636)
Installation date: ‎8/‎22/‎2011 
Error details: Code 643


Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2539636)
Installation date: ‎8/‎22/‎2011 
Error details: Code 643


Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2539636)
Installation date: ‎8/‎21/‎2011 
Error details: Code 643

Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2539636)
Installation date: ‎8/‎21/‎2011 
Error details: Code 643

Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2539636)
Installation date: ‎8/‎20/‎2011 
Error details: Code 643

Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2539636)
Installation date: ‎8/‎20/‎2011 
Error details: Code 643


Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2539636)
Installation date: ‎8/‎19/‎2011 
Error details: Code 643

Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2539636)
Installation date: ‎8/‎18/‎2011 
Error details: Code 643

Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2539636)
Installation date: ‎8/‎18/‎2011 
Error details: Code 643


Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2539636)
Installation date: ‎8/‎17/‎2011 
Error details: Code 643


Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2539636)
Installation date: ‎8/‎16/‎2011 
Error details: Code 643


Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2539636)
Installation date: ‎8/‎16/‎2011 
Error details: Code 643


Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2539636)
Installation date: ‎8/‎15/‎2011 
Error details: Code 643


Update for Windows 7 for x64-based Systems (KB2515325)
Installation date: ‎4/‎27/‎2011 
Error details: Code 800705B4

Update for Windows 7 for x64-based Systems (KB2522422)
Installation date: ‎4/‎27/‎2011 
Installation status: Failed
Error details: Code 800705B4


Update for Windows 7 for x64-based Systems (KB2492386)
Installation date: ‎4/‎27/‎2011 
Error details: Code 800705B4


Update for Windows 7 for x64-based Systems (KB982018)
Installation date: ‎4/‎27/‎2011 
Error details: Code 800705B4

Update for Windows 7 for x64-based Systems (KB2388210)
Installation date: ‎10/‎27/‎2010 
Error details: Code 80080005
My System SpecsSystem Spec
.


18 Jul 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The only failure there less than 6 months old is a Defender on 10th July
Windows Update error 800705b4
may help.
please check the ordering on the updates listing and find the latest
My System SpecsSystem Spec
18 Jul 2012   #5

Windows 7 64 bit
 
 

How do I run an update that previously failed?
My System SpecsSystem Spec
18 Jul 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You don't need to.
The link I posted is to a 'fixit' that may solve the problem.

Like I say, please open Update History, and order by date (click in the date header until the most recent are at the top), then see which are the latest failed updates (there should only be one) - post details of that.

Then go to Windows Updates, and Check for Updates - what is the oldest one in the list?

Then attempt to install the updates - if it hangs on one, which one?
My System SpecsSystem Spec
18 Jul 2012   #7

Windows 7 64 bit
 
 

Ok here is the latest failed update:

Definition Update for Windows Defender - KB915597 (Definition 1.129.1344.0)
Installation date: ‎7/‎10/‎2012 10:53 AM
Installation status: Failed
Error details: Code 800705B4


Check for updates: (one and only)
Security Update for Microsoft Visual Studio 2008 Service Pack 1 XML Editor (KB2251487)


The problem comes not from Windows Updates, but from the shut-down/reboot sequence which is supposed to validate/put into effect the updates. Everything seems normal, then at shutdown I get this "please do not unplug or power off your machine, installing update 1 of 1".....and it won't go away even after 20h.
My System SpecsSystem Spec
18 Jul 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - in that case, we only need to worry about the one update.

it's obviously stuck in the queue, and the download is probably corrupted.
That update has been around for over a year - have you installed any new software lately? (Nero have a habit of needing such programs installed)

Reading around this update, it seems that removing and re-installing the root installation fixes the problem at least some of the time.

Please look in your Programs & Features listing, and see if you can find the relevant program - it could be one of a few, but the essential parts of the name will be '2008 Service Pack 1' (start by using the search box and entering '2008' (without the quotes)
When you find it/them, post back before doing anything, and I'll see if I can find where it came from and how to download a fresh copy.

Once you've found it - order the listing in Date order, and see what it was installed with/by, if it wasn't a standalone installation.
My System SpecsSystem Spec
18 Jul 2012   #9

Windows 7 64 bit
 
 

Damned, I am not advanced enough to understand what this means, unfortunately.
  • What's "removing and re-installing the root installation", and how do I do this?
  • "Programs & Features listing, and see if you can find the relevant program" How do I do this, and how do I find the relevant program?

I ran the Windows Update again, and the latest update "Security Update for Microsoft Visual Studio 2008 Service Pack 1 XML Editor (KB2251487)" is stuck.......it does not install, and when I hit "Stop installation" nothing happens.
My System SpecsSystem Spec
18 Jul 2012   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Let's take it one step at a time then.....
Open Control Panel
Open the Programs and Features item
You'll get a large list of all programs installed - in the top right corner, you'll see the Search box, in there, type 2008
Now the list should be down to only two or three items - what are they? (List them in your reply if you're not sure which it is)

highlight one of them
now go up and clear the Search box (click on the 'x')
the highlight should still be on the program you chose
CLick on the 'Installed On' header - and your chosen item should still be highlighted, but now surrounded by other programs installed at around the same time what are the ones immediately above and below? Were they
installed on the same date? If so then they may well have been installed by the same program. List that program.in your reply.
My System SpecsSystem Spec
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 Install update during shutdows, never ends.




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