sppsvc file not found

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  1. Posts : 11
    Windows 7 Ultimate x86
       #1

    sppsvc file not found


    I have multiple problems so i will list them step by step. Here it goes.

    Installed win7 ultimate x86 a year back. Used daz loader v1.7 (piracy i know). The system worked fine until now.
    But since the past month i have been getting the "Windows not Genuine" and "You might be a victim of software counterfeiting" messages. The desktop is black with the little not genuine message in the bottom of the screen.
    I tried using WAT Fix. No result. Then did a sfc scan. It shows that the pkeyconfig.xrm-ms file is corrupted (in the store too) and cannot be repaired. So i tried to replace the file from the setup. It did not solve the problem.
    Then i came across fixes on google. When trying them out i came too know that slui.exe is not working.! I also tried out MBR Regenerator. It fixed my black desktop. But still under the Windows Activation page it shows Status Not Available and Product ID not available.
    I never used removeWAT or any other similar software. Only used the Loader by daz.
    Here is my MGADiag report.


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {B76D4787-53A1-4B4D-AE9A-6B2B1E273D9C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Shantanu\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B76D4787-53A1-4B4D-AE9A-6B2B1E273D9C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2070406037-1526322960-3182620498</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.65</Version><SMBIOSVersion major="2" minor="4"/><Date>20101215000000.000000+000</Date></BIOS><HWID>AFF03407018400F8</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 1:31:2012 14:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqgIazboQq16f1IzdmmeRgR2ejl+YUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC INSYDE
    FACP HPQOEM SLIC-MPC
    HPET INSYDE SLIC-MPC
    BOOT INSYDE INSYDE
    MCFG INSYDE
    ASF! INTEL HCG
    SLIC HPQOEM SLIC-MPC
    SSDT INTEL SataAhci
    SSDT INTEL SataAhci

    Btw i cannot start the sppsvc service. It gives the system 2 error ie. file not found.
    Hoping for some help..!!
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Your report is indicating problems with the file system
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
      My Computer


  3. Posts : 11
    Windows 7 Ultimate x86
    Thread Starter
       #3

    I already tried doing a chkdsk twice. It did not help.
    But if you want i will do it again and will post the report.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Please look in the Event Viewer for (Windows Application logs) Wininit events - the logs are there - post the latest one.
    Just run the SFC, then check that teh file C:\Windows\System32\sppsvc.exe does actually exist.
    Last edited by NoelDP; 31 Jan 2012 at 06:36. Reason: add request for check of file
      My Computer


  5. Posts : 11
    Windows 7 Ultimate x86
    Thread Starter
       #5

    The sppsvc.exe file exists in both C:\Windows\system32 folder and the C:\Windows\winsxs folders.

    This is the second last

    Log Name: Application
    Source: Microsoft-Windows-Security-SPP
    Date: 31-01-2012 17:21:26
    Event ID: 1001
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Shantanu-PC
    Description:
    The Software Protection service failed to start. 0x80070002
    6.1.7600.16385
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
    <EventID Qualifiers="49152">1001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-01-31T11:51:26.000000000Z" />
    <EventRecordID>10180</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Shantanu-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>0x80070002</Data>
    <Data>6.1.7600.16385</Data>
    </EventData>
    </Event>

    and this one is the latest

    Log Name: Application
    Source: Microsoft-Windows-Security-SPP
    Date: 31-01-2012 17:21:26
    Event ID: 903
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: Shantanu-PC
    Description:
    The Software Protection service has stopped.

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
    <EventID Qualifiers="16384">903</EventID>
    <Version>0</Version>
    <Level>0</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-01-31T11:51:26.000000000Z" />
    <EventRecordID>10181</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Shantanu-PC</Computer>
    <Security />
    </System>
    <EventData>
    </EventData>
    </Event>


    Here is the latest MGADiag report.


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {B76D4787-53A1-4B4D-AE9A-6B2B1E273D9C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Shantanu\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B76D4787-53A1-4B4D-AE9A-6B2B1E273D9C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2070406037-1526322960-3182620498</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.65</Version><SMBIOSVersion major="2" minor="4"/><Date>20101215000000.000000+000</Date></BIOS><HWID>AFF03407018400F8</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 1:31:2012 14:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqgIazboQq16f1IzdmmeRgR2ejl+YUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC INSYDE
    FACP HPQOEM SLIC-MPC
    HPET INSYDE SLIC-MPC
    BOOT INSYDE INSYDE
    MCFG INSYDE
    ASF! INTEL HCG
    SLIC HPQOEM SLIC-MPC
    SSDT INTEL SataAhci
    SSDT INTEL SataAhci

    For info,
    My laptop is a Compaq Presario CQ60-420US model.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    OK
    I asked for the Wininit (CHKDSK) errors - those are the SPPSVC errors.

    Please open an elevated command prompt window, and run the following commands.
    DIR C:\Windows\System32\sppsvc.exe
    ICACLS C:\Windows\System32\Sppsvc.exe
    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    copy and paste the results into your response (to copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response),
      My Computer


  7. Posts : 11
    Windows 7 Ultimate x86
    Thread Starter
       #7

    Oh. Sorry.
    Here you go..

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>dir c:\windows\system32\sppsvc.exe
    Volume in drive C is Windows
    Volume Serial Number is FC87-F7F2

    Directory of c:\windows\system32

    14-07-2009 06:44 3,179,520 sppsvc.exe
    1 File(s) 3,179,520 bytes
    0 Dir(s) 145,655,799,808 bytes free

    C:\Windows\system32>icacls c:\windows\system32\sppsvc.exe
    c:\windows\system32\sppsvc.exe NT SERVICE\TrustedInstallerF)
    BUILTIN\AdministratorsRX)
    NT AUTHORITY\SYSTEMRX)
    BUILTIN\UsersRX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service could not be started.

    A system error has occurred.

    System error 2 has occurred.

    The system cannot find the file specified.


    C:\Windows\system32>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
    TYPE : 10 WIN32_OWN_PROCESS
    START_TYPE : 2 AUTO_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : Software Protection
    DEPENDENCIES : RpcSs
    SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Windows\system32>sc queryex sppsvc

    SERVICE_NAME: sppsvc
    TYPE : 10 WIN32_OWN_PROCESS
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 2 (0x2)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :

    C:\Windows\system32>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    PRIVILEGES : SeAuditPrivilege
    : SeChangeNotifyPrivilege
    : SeCreateGlobalPrivilege
    : SeImpersonatePrivilege

    C:\Windows\system32>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE: UNRESTRICTED

    C:\Windows\system32>sc sdshow sppsvc

    DA;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)SAU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)

    C:\Windows\system32>
      My Computer


  8. Posts : 11
    Windows 7 Ultimate x86
    Thread Starter
       #8

    Btw mate, i am happy that one of the most respected user in this forum is helping me.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Still nothing jumping out at me

    System Error 2 is a hard nut to crack - it's usually the result of file corruption of some kind, and I suspect that it has very little to do with the actual file itself.

    The usual practice is for me to refer the poster to MS WGA Support for assistance, as so far the only way I currently know to repair the problem is a repair install at best, and a reformat/reinstall at worst.

    If you're prepared for what would be a long haul, then I'd be happy to work on isolating the problem and finding a fix - otherwise, either contact MS, or do a repair install (Repair Install).

    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
      My Computer


  10. Posts : 644
    Windows 7 home premium x64
       #10

    A suggestion, in the run box type services.msc then scroll down to find that service, it has to be run with NETWORK SERVICE not local account.

    If that wont allow the change you should go to the windir\system32\sppsvc (it's a hidden system file so you will have to enable viewing of those) and chesk the permissions under file properties, if NT AUTH is denied access for some reason, it can't start sppsvc.

    Just on a point of interest, whilst it's not recommended to stop this service, there are no other services that depend on it running, ERGO, you could stop it loading and reboot.
      My Computer


 
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