Quote: Originally Posted by ruhcaw
I will get back onto MS and see if I fill in the report etc whether they will offer anything (not really holding out much hope here either)
Unfortunately, you have almost no chance
One of the requirements for a complimentary replacement copy is to send the purchased product and packaging to MS for investigation and disposal. You have no packaging or disks (apart from self-burned ones, which don't count), and therefore fail the test on that account.