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Windows 7: Windows 7 Serious Problems.

19 Jul 2012   #1

Windows 7 professional 32bit
Windows 7 Serious Problems.

I'm trying to fix my mum's laptop. It's a HP ProBook S-Series (I know I told her it wasn't a good idea!).
Anyway, I'm thinking that she hasn't activated the windows 7 or has got a mega virus.
She gets an error in the bottom right hand corner saying the windows isn't genuine. The laptop will not let us do anything in the way of system restore, downloading or opening programs, windows update, HP support assistant or anything like that. We are faced with errors about environmental variable locations each time we try to do anything.

It won't even let me do the Microsoft Diagnostics and shows this error:
C:\Users\mumsname\appdata\local\microsoft\windows\temporary internet files\ content.IE5\S7687CZ2\MGADiag.exe
The system could not find the environment option that was entered

Can anyone give any advice or possible solutions? It seems like there is so much going on here. Please bear in mind that for some reason the computer has absolutely no administrative rights at all even though the user I am on is displaying that it is the adminstrator.

Have wasted nearly 8 solid hours on this today and get truly annoyed with it (to not use foul language).
Please please help? I'm ready to throw the damn thing out the front door.

My System SpecsSystem Spec

19 Jul 2012   #2

Windows 8.1 Pro x64

Just for grins to knock out the possibility of a virus try this:

Do a full scan of your system using: Microsoft Security Essentials - Free Antivirus for Windows

Afterwards: Malwarebytes : Free anti-malware download

If nothing pops up for both of those,

try: Windows Defender Offline

And then also please post back results.
My System SpecsSystem Spec
20 Jul 2012   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)

Open a Command Prompt and type the following command


copy and paste the results to your reply.

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec


 Windows 7 Serious Problems.

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