Windows 7 Pro suddenly de-activated

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #11

    Here you go, Golden :)
    Code:
     
    Diagnostic Report (1.9.0027.0): 
    ----------------------------------------- 
    Windows Validation Data-->  
    Validation Code: 0 
    Cached Online Validation Code: 0x0 
    Windows Product Key: *****-*****-YYFKQ-W4DKB-7WXWM 
    Windows Product Key Hash: JLwWA7W7VM0EPRoXsijzFl2BZ/w= 
    Windows Product ID: 00371-OEM-9305146-03065 
    Windows Product ID Type: 8 
    Windows License Type: COA SLP 
    Windows OS version: 6.1.7601.2.00010100.1.0.048 
    ID: {1BC01DF0-F6E9-4BA3-A4CF-0880754FAC43}(3) 
    Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, 
    hr = 0x80070002 Signed By: N/A, hr = 0x80070002 
    Product Name: Windows 7 Professional Architecture: 0x00000009 
    Build lab: 7601.win7sp1_gdr.120503-2030 
    TTS Error:  Validation Diagnostic:  
    Resolution Status: N/A  
     
     Other data--> 
    Office Details: 
    ShuttleSH67H3
    American Megatrends Inc.1.14
    20110812000000.000000
    ShuttlShuttle 109    
    Licensing Data--> 
    Software licensing service version: 6.1.7601.17514
      Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel 
    Partial Product Key: 7WXWM 
    License Status: Initial grace period 
    Time remaining: 43140 minute(s) (29 day(s)) 
    Remaining Windows rearm count: 4 
    Trusted time: 25/07/2012 10:47:04  
    Windows Activation Technologies--> 
    HrOffline: 0x00000000 
    HrOnline: 0x00000000 
    HealthStatus: 0x0000000000000000 
    Event Time Stamp: 7:25:2012 09:40 
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395 
    HealthStatus Bitmask Output:   
    OEM Activation 2.0 Data--> 
    BIOS valid for OA 2.0: yes 
    Windows marker version: 0x20001 
    OEMID and OEMTableID Consistent: yes
     BIOS Information:    
    ACPI Table Name    OEMID Value    OEMTableID Value   
    APIC            Shuttl        Shuttle    
    FACP            Shuttl        Shuttle    
    HPET            Shuttl        Shuttle   
    MCFG            Shuttl        Shuttle   
    SSDT            AMICPU        PROC   
    SLIC            Shuttl        Shuttle    
    ASF!            INTEL          HCG   
    ASPT            Shuttl        PerfTune
    odds and sods already trimmed out for you.
    AS far as I can see the report indicates a genuine but unactivated installation.

    Having said that, the error from cod-block 2 indicates a Blocked Key.
    hr=0xC004C4A2

    From where did this license originate?

    The Key is an COA_SLP Key, which means it MUST have been pre-installed on the machine at purchase to be legal.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #12

    You two are quick! :)

    I would suggest using telephone activation and speaking to an operator....

    telephone activation (operator calls)
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
      My Computer


  3. Posts : 14
    Windows 7 64bit OEM
    Thread Starter
       #13

    I tried speaking to an operator and it didn't help. They went through the same procedure. I'm running a SFC /SCANNOW from an Administrator Command prompt to check for any file corruption.
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #14

    Hi,

    Can you run sfc /scannow from an elevated command prompt, then report back what it finds?

    Regards,
    Golden

    EDIT ^ I see you are just trying that - I wonder if the store is bust?
      My Computer


  5. Posts : 14
    Windows 7 64bit OEM
    Thread Starter
       #15

    OK it's running. Elevated is the same as Administrator I presume? Right click and run as admin etc. One other thing that may not be related is that it removed my desktop wallpaper theme at the same time but I suppose that may just be so the message in the lower right corner shows up clearly.
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #16

    Yes, and yes Neil.

    As per Noel's query, where did this licence originate?
      My Computer


  7. Posts : 14
    Windows 7 64bit OEM
    Thread Starter
       #17

    Windows resource protection did not find any integrity violations.
      My Computer


  8. Posts : 14
    Windows 7 64bit OEM
    Thread Starter
       #18

    It's an OEM Licence bought with new hardware. It certainly appears genuine. All holograms on the disk and the sticker appears correct.
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #19

    Neil435 said:
    This is a genuine copy of Windows complete with all the hologram markings bought with new hardware and was fine up until last night.
    Neil,

    You mentioned the disk, but the PC must have come with Windows pre-installed. Was that the case?

    Regards,
    Golden
      My Computer


  10. Posts : 14
    Windows 7 64bit OEM
    Thread Starter
       #20

    No I installed it myself using the default install procedure.
      My Computer


 
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