Windows 7 Pro suddenly de-activated

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  1. Posts : 14
    Windows 7 64bit OEM
       #1

    Windows 7 Pro suddenly de-activated


    Last night after some modem problems which may be coincidental Windows 7 PRO (OEM) suddenly de-activated. It now will not re-activate either by the normal method or by telephone. No hardware has been changed and to my knowledge no new software was installed although some of course may have been updated. I was simply attempting to browse the web. It came with a new build and has been fine since November 2011. Checking the error logs I find these related messages.

    Code:
    Genuine state set to non-genuine (0x00000000) for application Id 55c92734-d682-4d71-983e-d6ec3f16059f
    Code:
    Acquisition of genuine ticket failed (hr=0xC004C4A2) for template Id 66c92734-d682-4d71-983e-d6ec3f16059f
    I ran the MGADiag tool and it produced this.

    Code:
    Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data-->  Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-YYFKQ-W4DKB-7WXWM Windows Product Key Hash: JLwWA7W7VM0EPRoXsijzFl2BZ/w= Windows Product ID: 00371-OEM-9305146-03065 Windows Product ID Type: 8 Windows License Type: COA SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {1BC01DF0-F6E9-4BA3-A4CF-0880754FAC43}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120503-2030 TTS Error:  Validation Diagnostic:  Resolution Status: N/A  Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002  Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002  OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002  OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3  Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed  File Scan Data-->  Other data--> Office Details: {1BC01DF0-F6E9-4BA3-A4CF-0880754FAC43}1.9.0027.06.1.7601.2.00010100.1.0.048x64*****-*****-*****-*****-7WXWM00371-OEM-9305146-030658S-1-5-21-2920133473-2344367163-912872206ShuttleSH67H3American Megatrends Inc.1.1420110812000000.000000+000E7843107018400FE08090409GMT Standard Time(GMT+00:00)03ShuttlShuttle 109    Spsys.log Content: 0x80070002  Licensing Data--> Software licensing service version: 6.1.7601.17514  Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel Activation ID: da22eadd-46dc-4056-a287-f5041c852470 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00186-051-403065-02-2057-7601.0000-2072012 Installation ID: 001515833580593651215451750452382482765335723011084331 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 7WXWM License Status: Initial grace period Time remaining: 43140 minute(s) (29 day(s)) Remaining Windows rearm count: 4 Trusted time: 25/07/2012 10:47:04  Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 7:25:2012 09:40 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output:   HWID Data--> HWID Hash Current: LgAAAAEAAQABAAEAAAADAAAAAQABAAEAHKLqFgT6wJzqC5ZRYj3CwqBRLPYucw==  OEM Activation 1.0 Data--> N/A  OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information:    ACPI Table Name    OEMID Value    OEMTableID Value   APIC            Shuttl        Shuttle    FACP            Shuttl        Shuttle    HPET            Shuttl        Shuttle   MCFG            Shuttl        Shuttle   SSDT            AMICPU        PROC   SLIC            Shuttl        Shuttle    ASF!            INTEL          HCG   ASPT            Shuttl        PerfTune
    Any help would be greatly appreciated. This is a genuine copy of Windows complete with all the hologram markings bought with new hardware and was fine up until last night.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Hi Neil,

    Can you add the code into a more easily read format by editing the post and surrounding it with the CODE tags like this please?

    Code:
     This makes everything read much easier
    Regards,
    Golden
      My Computer


  3. Posts : 14
    Windows 7 64bit OEM
    Thread Starter
       #3

    OK, I'll try but the MGA report doesn't seem to format properly. Sorry but I will admit I'm panicking a bit.
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Hi,

    Probably best to re-run MGADIAG, then use the copy button (ignore any errors if they pop-up) then use CTRL-V to paste in next reply?

    What error did you get when you tried to validate? Did you use the 25 character code on the COA sticker attached to the computer?

    regards,
    Golden
      My Computer


  5. Posts : 14
    Windows 7 64bit OEM
    Thread Starter
       #5

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YYFKQ-W4DKB-7WXWM
    Windows Product Key Hash: JLwWA7W7VM0EPRoXsijzFl2BZ/w=
    Windows Product ID: 00371-OEM-9305146-03065
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {1BC01DF0-F6E9-4BA3-A4CF-0880754FAC43}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1BC01DF0-F6E9-4BA3-A4CF-0880754FAC43}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7WXWM</PKey><PID>00371-OEM-9305146-03065</PID><PIDType>8</PIDType><SID>S-1-5-21-2920133473-2344367163-912872206</SID><SYSTEM><Manufacturer>Shuttle</Manufacturer><Model>SH67H3</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.14</Version><SMBIOSVersion major="2" minor="7"/><Date>20110812000000.000000+000</Date></BIOS><HWID>E7843107018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Shuttl</OEMID><OEMTableID>Shuttle </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-051-403065-02-2057-7601.0000-2072012
    Installation ID: 001515833580593651215451750452382482765335723011084331
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7WXWM
    License Status: Initial grace period
    Time remaining: 43140 minute(s) (29 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 25/07/2012 11:06:22

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:25:2012 09:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAADAAAAAQABAAEAHKLqFgT6wJzqC5ZRYj3CwqBRLPYucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC Shuttl Shuttle
    FACP Shuttl Shuttle
    HPET Shuttl Shuttle
    MCFG Shuttl Shuttle
    SSDT AMICPU PROC
    SLIC Shuttl Shuttle
    ASF! INTEL HCG
    ASPT Shuttl PerfTune
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Thats better! What error did you get when you tried to validate?
      My Computer


  7. Posts : 14
    Windows 7 64bit OEM
    Thread Starter
       #7

    It said the key was invalid for activation BUT an error message also popped up and vanished so quickly I wasn't able to read it which was odd. Should the resolve button on the MGA tool be greyed out?
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    Niel,

    Was this the 25 character code on the COA sticker attached to the computer?

    Regards,
    golden
      My Computer


  9. Posts : 14
    Windows 7 64bit OEM
    Thread Starter
       #9

    I did more digging and found an error message from last night

    Windows update could not be installed because of error 2359302 "" (Command line: ""C:\Windows\system32\WUSA.exe" "C:\Users\Neil\AppData\Local\Temp\\{38db7689-00d4-43f0-8e1c-27d44cdde278}.msu" /quiet /norestart")
      My Computer


  10. Posts : 14
    Windows 7 64bit OEM
    Thread Starter
       #10

    Yes it was the 25 character COA key.
      My Computer


 
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