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Windows 7: cannot update windows service pack 1 for x64 based system (kb976932)

30 Oct 2012   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

a 110MB Log file - created in 4 hours!
Incredible.
...and still no SFC results.
can we have the next newest, please?


My System SpecsSystem Spec
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30 Oct 2012   #12
ScottR02919

Windows 7
 
 

There are 6 files in the CheckSUR folder, none of which are dated today and they are in a sub-directory. The hotfix installed completely, am I missing something?
My System SpecsSystem Spec
30 Oct 2012   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yep
It will have createda CheckSUR.log file in the same folder - please either attach it, or zip and attach it, to your response
Whats the latest CBSPersist.cab file (bear in mind they are named by timestamp - CBSPersistYYYYMMDDtttt )
My System SpecsSystem Spec
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31 Oct 2012   #14
ScottR02919

Windows 7
 
 

These are the latest results with sfc/scannow and est scanner. I can't make heads or tails out of this. Any suggestions? Is this update really that important? Thanks again.
My System SpecsSystem Spec
31 Oct 2012   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CheckSUR found no problems

I managed to find today's SFC results
There's only the one problem file -

Code:
2012-10-31 11:19:35, Info                  CSI    000002f0 [SR] Cannot repair member file [l:16{8}]"msoe.dll" of Microsoft-Windows-Mail-Core-DLL, Version = 6.1.7600.16543, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-10-31 11:19:35, Info                  CSI    000002f1 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-mail-core-dll_31bf3856ad364e35_6.1.7600.16543_none_b49cf6153edc812f\msoe.dll do not match actual file [l:16{8}]"msoe.dll" :
  Found: {l:32 b:PZ9ks7Qp7NKxY6VvxmvhatJtz7c3N66FbCpPp1MLRxI=} Expected: {l:32 b:ejT8LNy4JLgkGRQ8Ycnx3nQzJL6Dd5w/1NrqDQGHQRw=}
I can't honestly seeing that causing your problems - but before we fix it, please let me know if you're using one of the hacks that allows (Vista's) Windows Mail to work in Win7??
My System SpecsSystem Spec
31 Oct 2012   #16
ScottR02919

Windows 7
 
 

Yes I am using Windows Mail on Windows 7. I had to do quite a bit to get it working.
My System SpecsSystem Spec
31 Oct 2012   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It doesn't usually take very much to get it to work - just changing the msoe.dll is about it, as I recall (never bothered doing myself)
Assuming Windows Mail is currently working, it's probably best to leave this alone.


Please perform a Clean Boot, and then attempt to install SP1...
How to perform a clean boot to troubleshoot a problem in Windows Vista or Windows 7
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 cannot update windows service pack 1 for x64 based system (kb976932)




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