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Windows 7: cannot update windows service pack 1 for x64 based system (kb976932)

25 Jul 2012   #1
dede171

Windows 7 home premium 64 bit
 
 
cannot update windows service pack 1 for x64 based system (kb976932)

I have tried manually, setting a different restore point, the fix it center. I do not know what else to try


My System SpecsSystem Spec
.

27 Jul 2012   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

First clean up the file system


Please run a full CHKDSK and SFC scan....
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

The chkdsk will take a few hours depending on the size
of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally
(possibly after a second auto-reboot) - then run the SFC

SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator - the Elevated Command Prompt window should pop up
At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Download and install the CheckSUR tool from System Update Readiness Tool that fixes Windows Update problems is available for Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008
make sure that you get the right version


When complete, post the CheckSUR.log file, and the CBS.log file
My System SpecsSystem Spec
29 Oct 2012   #3
ScottR02919

Windows 7
 
 

How do I view my CBS.log file? It says 'Access Denied'
My System SpecsSystem Spec
.


29 Oct 2012   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

If you want to read the raw CBS.log file you have to copy it to somewhere acessible - the desktop is the usual place. The file itself is in constant use by the system and so inaccessible for normal purposes.
My System SpecsSystem Spec
29 Oct 2012   #5
ScottR02919

Windows 7
 
 

thanks, did that, now it just won't respond (notepad) so I can't read it. Any suggestions?
My System SpecsSystem Spec
29 Oct 2012   #6
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Scott....
Let's see what may be preventing SP1 from installing correctly

clean up ALL temporary files ...download TFC by Old Timer TFC - Temp File Cleaner by OldTimer - Geeks to Go Forums and save it to your desktop.
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista/Windows 7 right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Next, I'd like you to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
My System SpecsSystem Spec
30 Oct 2012   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Notepad is a lousy reader for anything larger than about 100KB - and your CBS.log file could esily be 10MB.
I use Notepad++ for this - it's very powerful and loads even large files in a snap.
My System SpecsSystem Spec
30 Oct 2012   #8
ScottR02919

Windows 7
 
 

Thanks for the help. I ran the programs you mentioned, also did CHK DSK and SFC. Here are the files, if you have time and can offer more options that would help a lot, thanks.
My System SpecsSystem Spec
30 Oct 2012   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CBS log has an impressibely long 'failed' list - but no data from the SFC scan.
Please attach the latest C:\Windows\Logs\CBS\CBSpersistxxxxxxxx.cab file to a reply, and we may be able to see some specifics.

also....

Please run the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Then zip the CheckSUR.log and attach it to your reply

The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
My System SpecsSystem Spec
30 Oct 2012   #10
ScottR02919

Windows 7
 
 

Here is the latest CBSPersist file, there were 5 of them. I compressed it. I am d/l the utility you mentioned and will add that to my next post. Thanks again for the help.
My System SpecsSystem Spec
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 cannot update windows service pack 1 for x64 based system (kb976932)




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