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Windows 7: Windows appears to be installed and activated.....

31 Jul 2012   #21

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Realtek Local Area Network (LAN) Driver HP Pavilion dv6-3225dx Entertainment Notebook PC - HP Customer Care (United States - English)
Realtek LAN driver (NIC) last attempt to install windows shut down and had to do restore from startup repair

I am looking for a network (LAN or ethernet) driver, sound (audio) driver, or video (graphics) driver but cannot find it on the HP Software & Drivers Download page. Where is the driver?

You may need to download and install the chipset driver


If you are looking for network (Ethernet , LAN ), sound (audio ), or video (graphics ) drivers and cannot find them on the HP Software & Driver Downloads page, you may need to download the chipset driver. The chipset can drive many of the onboard components such as network, sound, and video.
Obtaining Software and Drivers HP Pavilion dv6-3225dx Entertainment Notebook PC - HP Customer Care (United States - English)
"unknown error occurs set up exits" when I try to update chipset. I do not have sound/video card or NIC.
Windows stops responding and shuts down unexpectedly. When it is running it is extremely slow.


My System SpecsSystem Spec
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31 Jul 2012   #22
Microsoft MVP

 

May I ask why when I requested you to take one problem at a time for us to help you troubleshoot issues, you replied that you had reinstalled Windows 7?

Looking at your drivers at Software & Driver Downloads HP Pavilion dv6-3225dx Entertainment Notebook PC - HP Customer Care (United States - English) it appears the Realtek is the Ethernet driver for a wired connection.

Normally the ethernet driver is in the installer so you should be able to get online using a wired connection to get your drivers via optional Updates.

Go to Device Manager and report back what drivers are listed under Network Adapters. If there are no drivers listed there, then what Devices are shown without drivers?
My System SpecsSystem Spec
10 Aug 2012   #23

Windows 7 Professional x64
 
 

I think you guys are assuming she even knows what Device Manager is and where to find it? Perhaps give more details and she'll get the idea and follow suit?

Jenn, I would recommend to just bite the bullet and take it in and have someone install Windows for you. You can try to do it yourself but unless you're unemployed you're going to waste a lot of time. Time = money.

Otherwise, it sounds like your trouble is downloading the correct drivers from HP's site. Sometimes, there are several versions of the same model. You have to be sure to download the correct one. Then, you have to make sure you download the correct drivers for your version of Windows.

Start Menu > right click on "Computer" or "My Computer" > click "Properties" >

The window "System" should open up, if Windows 7. Look under "Windows Edition" for the name (Windows 7 Professional, etc)

Then, scroll down to "System Type", under the category "System" and see if it's 32-bit or 64-bit.

Then, combine the two and that's what you have. However, most cases, they just need to know if it's Windows 7 64-bit or Windows 7 32-bit. What edition of Windows 7 you have is rarely ever needed. Of course, in your case, you listed Windows 7 Home Premium 64-bit. If that's what your sticker on the bottom (laptop) or side (desktop) of your computer says then you're already headed in the right direction.

Otherwise, you can call HP or look on their support page, under your specific model or serial number and request a driver disk to be shipped to you. In your case, I would call them just to make sure you get the correct disc shipped out to you. You'll probably have to pay shipping costs but it's not bad.

Then, once you have that disc, the next time you do a fresh Windows install, you'll have the drivers ready.

Otherwise, like I said before, I'd recommend just taking it to a computer shop and say, I'll pay you $89 to reinstall my computer and transfer my old data over. That's what we charge here at our shop in SLC for a complete reinstall.

Hope that helps. =)
My System SpecsSystem Spec
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10 Aug 2012   #24

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'm so glad I found this site! I've learned how rude and disrespectful some can be. No need to talk down to anyone!
My System SpecsSystem Spec
10 Aug 2012   #25
Microsoft MVP

 

Who are you referring to?

I am still waiting for your replies so I can help you get your drivers installed.
My System SpecsSystem Spec
11 Aug 2012   #26

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Ben24 View Post
I think you guys are assuming she even knows what Device Manager is and where to find it? Perhaps give more details and she'll get the idea and follow suit?

....
Did you miss out on reading JustJenn's prior thread?

This is a process that requires a certain amount of interaction, same as when someone tries to get help in a repair shop. Except there is no machine to look at or facial expressions that can be interpreted. Requires a certain level of participation by all posters. Maybe even just a eensy weensy bit more participation by all involved than when taking the machine to a shop for help.

A response such as "How do I get to Device Manager?" is a perfectly acceptable response. I'm sure there's someone around here that could answer that.

Someone trying to help could spend an inordinate amount of time composing a post that would accomodate anyone. But I would wonder how efficient that would be. I think it's much better to frame help respones towards midrange experience level, or a little lower, then adjusting as user input dictates.

That said, I do realize there were a couple of useless and wasteful posts to this thread, providing no help, suggestions, or even questions.
My System SpecsSystem Spec
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 Windows appears to be installed and activated.....




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