Windows 7: Windows Update error 80073712 - how to fix...

MauriceS · 30 Jul 2012

I get the following message when I try to run windows Update:

"Install new Windows Update software"

When I hit install now, i get error 80073712

Upon running Windows Update readiness tool checksur.log shows 6 unfixed errors...

I have tried resetting the WU system, to no avail.. (reset_windows_update_full.bat)
SystemRestore is not really an option, this problem is an issue since a while...

sfc /scannow returns

Cannot repair member file [l:24{12}]"sdengin2.dll" of Microsoft-Windows-SafeDocs-Main, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

How can I fix this w/o a reinstall?

Kind regards,

Maurice
---------------------------------
System Info:

Windows 7 Professional (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 10/27/2011 10:55:53 AM

Board: Gigabyte Technology Co., Ltd. Z68X-UD3H-B3
Bus Clock: 100 megahertz
BIOS: Award Software International, Inc. F12 03/20/2012

3.30 gigahertz Intel Core i5-2500K

16368 Megabytes Usable Installed Memory

NVIDIA GeForce 9500 GT [Display adapter]

c: (NTFS on drive 0) 578.22 GB 433.69 GB free

Dual boot with Linux Mint

MauriceS · 30 Jul 2012

Tried this:

Go to Administrative Tools/Services, and stop the Windows Update service. Then go to the folder c:/Windows/SoftwareDistribution and delete all of the files and folders. Then go back to Services and restart the Windows Update service which will recreate all of those folders again. Then manually run the Update Service and everything should work.

No difference...

karlsnooks · 31 Jul 2012

Care and Feeding of MGADiag tool

Credits: This is based upon information from NoelDP

To properly analyse and solve problems with Activation and Validation,
we need to see a full copy of the report produced by the MGADiag tool.

Download and save to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

After saving, run the downloaded tool.

Click on the Continue button, which will produce the report.

To copy the report to your response:
Click on the Copy button in the tool (ignore any error messages),

Enclose your response in a CODE block.
Paste (using either right-click/Paste, or Ctrl+V ) into your response.

State the Version and Edition of Windows quoted on your COA sticker
which is located on the case of your machine or
inside the battery compartment.

Do NOT quote the Key on the sticker!

COA -- Where and what is it.

MauriceS · 31 Jul 2012

I couldn't find how to create a CODE block - so i uploaded the report as an attachment.

The sticker is an OEM COA: Windows 7 Pro OEM software (systembuilder)

I know windows is activated... Did i put this thread in the wrong forum?

karlsnooks · 31 Jul 2012

Maurice,
The pound sign mark, number mark, tic-tac-toe mark or however one calls it that is located there in that row above where you type your reply is the code block mark.

Would you be so good as to put the report in a code block?

thanks, karl

karlsnooks · 31 Jul 2012

Ah ha,
I just saw the fine print at the bottom of one of your posts where you say that you are dual-booting with Mint Liinux.

Dual-boot scenarios can be problematic. I'll ask a couple of chaps if they have any suggestions or advice on that matter.

kegobeer · 01 Aug 2012

You've got a few corrupt catalogs. Since sfc /scannow isn't working, I suggest reviewing these threads to see if anything helps.

0x800F0900 CBS MUM Corrupt - Microsoft Answers
how do I fix CBS Catalog Corrupt 0x800B0100 error - Microsoft Answers

MauriceS · 01 Aug 2012

Here you go:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BDQMD-F467H-62J2B
Windows Product Key Hash: pVeTR0UiHGJBzTBt0+M42W0pPp4=
Windows Product ID: xxxxx-OEM-xxxxxxx-xxxxx
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {31BCE6F6-792A-46FE-A489-AA0173181271}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{31BCE6F6-792A-46FE-A489-AA0173181271}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-62J2B</PKey><PID>xxxxx-OEM-xxxxxxx-08217</PID><PIDType>3</PIDType><SID>S-1-5-21-831774532-790927735-1632223749</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>Z68X-UD3H-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F12</Version><SMBIOSVersion major="2" minor="4"/><Date>20120320000000.000000+000</Date></BIOS><HWID>030F3207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-449-608217-02-1033-7601.0000-3002011
Installation ID: 008012580861309800496493339993916682196581784951670481
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 62J2B
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 7/31/2012 10:03:19 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:3:2012 01:05
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAQACAAAAAQABAAEAHKK6xz66woay2d7N7hZQ1C8DJKoucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  MSDM            GBT           GBTUACPI
  ASPT            GBT           PerfTune
  SSPT            GBT           SsptHead
  EUDS            GBT           
  MATS            GBT           
  TAMG            GBT           GBT   B0
  SSDT            INTEL        PPM RCM 
  MATS            GBT

Thanks,

Maurice

karlsnooks · 01 Aug 2012

Maurice,
that all looks good.

I'm not sure what has caused your problem.

Do you possibly have a restore point you can use? Although I do not expect a restore point to help in your case, but certainly worth a try.

RESTORE TO A PREVIOUS SYSTEM RESTORE POINT
1) WIN | type SYSTEM RESTORE | ENTER | NEXT
| Choose a different restore point radio button | NEXT
2) Show more restore pointscheckbox (lower left)
3) Highlight the desired restore point
4) Scan for affected programs(lower right)make a note of affected programs
5) CLOSE | NEXT | FINISH

WIN = key with the wavy Microsoft flag on top.

Saltgrass · 01 Aug 2012

Maybe look into what kegobeer mentions..

Quote:

Cannot repair member file [l:24{12}]"sdengin2.dll" of Microsoft-Windows-SafeDocs-Main, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

This component was referenced by [l:170{85}]"Microsoft-Windows-Backup-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsBackup]

Perhaps you can repair using this site.

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

Windows 7: Windows Update error 80073712 - how to fix...

Windows Update error 80073712 - how to fix... problems?