Windows Update error 80073712 - how to fix...


  1. Posts : 8
    Windows 7 Professional x64
       #1

    Windows Update error 80073712 - how to fix...


    I get the following message when I try to run windows Update:

    "Install new Windows Update software"

    When I hit install now, i get error 80073712

    Upon running Windows Update readiness tool checksur.log shows 6 unfixed errors...

    I have tried resetting the WU system, to no avail.. (reset_windows_update_full.bat)
    SystemRestore is not really an option, this problem is an issue since a while...

    sfc /scannow returns

    Cannot repair member file [l:24{12}]"sdengin2.dll" of Microsoft-Windows-SafeDocs-Main, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    How can I fix this w/o a reinstall?

    Kind regards,

    Maurice
    ---------------------------------
    System Info:

    Windows 7 Professional (x64) Service Pack 1 (build 7601)
    Install Language: English (United States)
    System Locale: English (United States)
    Installed: 10/27/2011 10:55:53 AM

    Board: Gigabyte Technology Co., Ltd. Z68X-UD3H-B3
    Bus Clock: 100 megahertz
    BIOS: Award Software International, Inc. F12 03/20/2012

    3.30 gigahertz Intel Core i5-2500K

    16368 Megabytes Usable Installed Memory

    NVIDIA GeForce 9500 GT [Display adapter]





    c: (NTFS on drive 0) 578.22 GB 433.69 GB free






    Dual boot with Linux Mint
    Windows Update error 80073712 - how to fix... Attached Files
    Last edited by MauriceS; 30 Jul 2012 at 23:43. Reason: Added system info
      My Computer


  2. Posts : 8
    Windows 7 Professional x64
    Thread Starter
       #2

    Tried this:

    Go to Administrative Tools/Services, and stop the Windows Update service. Then go to the folder c:/Windows/SoftwareDistribution and delete all of the files and folders. Then go back to Services and restart the Windows Update service which will recreate all of those folders again. Then manually run the Update Service and everything should work.

    No difference...
      My Computer


  3. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #3

    Care and Feeding of MGADiag tool

    Credits: This is based upon information from NoelDP

    To properly analyse and solve problems with Activation and Validation,

    we need to see a full copy of the report produced by the MGADiag tool.

    Download and save to your desktop:
    http://go.microsoft.com/fwlink/?linkid=52012

    After saving, run the downloaded tool.


    Click on the Continue button, which will produce the report.


    To copy the report to your response:
    Click on the Copy button in the tool (ignore any error messages),

    Enclose your response in a CODE block.
    Paste (using either right-click/Paste, or Ctrl+V ) into your response.

    State the Version and Edition of Windows quoted on your COA sticker

    which is located on the case of your machine or
    inside the battery compartment.

    Do NOT quote the Key on the sticker!

    COA -- Where and what is it.
      My Computer


  4. Posts : 8
    Windows 7 Professional x64
    Thread Starter
       #4

    I couldn't find how to create a CODE block - so i uploaded the report as an attachment.

    The sticker is an OEM COA: Windows 7 Pro OEM software (systembuilder)

    I know windows is activated... Did i put this thread in the wrong forum?
    Windows Update error 80073712 - how to fix... Attached Files
      My Computer


  5. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #5

    Maurice,
    The pound sign mark, number mark, tic-tac-toe mark or however one calls it that is located there in that row above where you type your reply is the code block mark.

    Would you be so good as to put the report in a code block?

    thanks, karl
      My Computer


  6. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #6

    Ah ha,
    I just saw the fine print at the bottom of one of your posts where you say that you are dual-booting with Mint Liinux.

    Dual-boot scenarios can be problematic. I'll ask a couple of chaps if they have any suggestions or advice on that matter.
      My Computer


  7. Posts : 2,913
    Windows 7 Ultimate x64 SP1
       #7

    You've got a few corrupt catalogs. Since sfc /scannow isn't working, I suggest reviewing these threads to see if anything helps.

    0x800F0900 CBS MUM Corrupt - Microsoft Answers
    how do I fix CBS Catalog Corrupt 0x800B0100 error - Microsoft Answers
      My Computer


  8. Posts : 8
    Windows 7 Professional x64
    Thread Starter
       #8

    Here you go:
    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BDQMD-F467H-62J2B
    Windows Product Key Hash: pVeTR0UiHGJBzTBt0+M42W0pPp4=
    Windows Product ID: xxxxx-OEM-xxxxxxx-xxxxx
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {31BCE6F6-792A-46FE-A489-AA0173181271}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{31BCE6F6-792A-46FE-A489-AA0173181271}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-62J2B</PKey><PID>xxxxx-OEM-xxxxxxx-08217</PID><PIDType>3</PIDType><SID>S-1-5-21-831774532-790927735-1632223749</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>Z68X-UD3H-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F12</Version><SMBIOSVersion major="2" minor="4"/><Date>20120320000000.000000+000</Date></BIOS><HWID>030F3207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-449-608217-02-1033-7601.0000-3002011
    Installation ID: 008012580861309800496493339993916682196581784951670481
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 62J2B
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 7/31/2012 10:03:19 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:3:2012 01:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAQACAAAAAQABAAEAHKK6xz66woay2d7N7hZQ1C8DJKoucw==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      MSDM            GBT           GBTUACPI
      ASPT            GBT           PerfTune
      SSPT            GBT           SsptHead
      EUDS            GBT           
      MATS            GBT           
      TAMG            GBT           GBT   B0
      SSDT            INTEL        PPM RCM 
      MATS            GBT
    Thanks,

    Maurice
      My Computer


  9. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #9

    Maurice,
    that all looks good.

    I'm not sure what has caused your problem.

    Do you possibly have a restore point you can use? Although I do not expect a restore point to help in your case, but certainly worth a try.

    RESTORE TO A PREVIOUS SYSTEM RESTORE POINT
    1) WIN | type SYSTEM RESTORE | ENTER | NEXT
    | Choose a different restore point radio button | NEXT
    2) Show more restore pointscheckbox (lower left)
    3) Highlight the desired restore point
    4) Scan for affected programs(lower right)make a note of affected programs
    5) CLOSE | NEXT | FINISH


    WIN = key with the wavy Microsoft flag on top.
      My Computer


  10. Posts : 1,031
    Windows 7 x64
       #10

    Maybe look into what kegobeer mentions..

    Cannot repair member file [l:24{12}]"sdengin2.dll" of Microsoft-Windows-SafeDocs-Main, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    This component was referenced by [l:170{85}]"Microsoft-Windows-Backup-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsBackup]
    Perhaps you can repair using this site.

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
      My Computer


 

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