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Windows 7: Multiple Error Codes On Windows Update

01 Aug 2012   #1

Windows 7 Home Premium 64bit
 
 
Multiple Error Codes On Windows Update

Hello,

I have just recently built a gaming machine and I have had this problem ever since I first installed Windows 7 Home Premium x64. When ever I try to update I get error codes 800736B3, 80004005, and 80070002. I have tried Windows Fix-It, and SFC. I have also noted that most of my problems are with security updates.

Here is the list of updates that my computer cannot seem to complete:


Cumulative Security Update for Internet Explorer 8 for Windows 7 for x64-based Systems (KB2699988)

Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2604115)

Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2656356)

Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2656373)

Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2686831)

Security Update for Windows 7 for x64-based Systems (KB2425227)

Security Update for Windows 7 for x64-based Systems (KB2479943)

Security Update for Windows 7 for x64-based Systems (KB2506212)

Security Update for Windows 7 for x64-based Systems (KB2507618)

Security Update for Windows 7 for x64-based Systems (KB2510531)

Security Update for Windows 7 for x64-based Systems (KB2511455)

Security Update for Windows 7 for x64-based Systems (KB2560656)

Security Update for Windows 7 for x64-based Systems (KB2564958)

Security Update for Windows 7 for x64-based Systems (KB2585542)

Security Update for Windows 7 for x64-based Systems (KB2620704)

Security Update for Windows 7 for x64-based Systems (KB2621440)

Security Update for Windows 7 for x64-based Systems (KB2644615)

Security Update for Windows 7 for x64-based Systems (KB2653956)

Security Update for Windows 7 for x64-based Systems (KB2654428)

Security Update for Windows 7 for x64-based Systems (KB2655992)

Security Update for Windows 7 for x64-based Systems (KB2659262)

Security Update for Windows 7 for x64-based Systems (KB2660649)

Security Update for Windows 7 for x64-based Systems (KB2667402)

Security Update for Windows 7 for x64-based Systems (KB2698365)

Security Update for Windows 7 for x64-based Systems (KB2709715)

Security Update for Windows 7 for x64-based Systems (KB2719985)

Update for Windows 7 for x64-based Systems (KB2484033)

Update for Windows 7 for x64-based Systems (KB2515325)

Update for Windows 7 for x64-based Systems (KB2522422)

Update for Windows 7 for x64-based Systems (KB2533552)

Update for Windows 7 for x64-based Systems (KB2547666)

Update for Windows 7 for x64-based Systems (KB2563227)

Update for Windows 7 for x64-based Systems (KB2633952)

Update for Windows 7 for x64-based Systems (KB2640148)

Update for Windows 7 for x64-based Systems (KB2660075)

Update for Windows 7 for x64-based Systems (KB2699779)

Update for Windows 7 for x64-based Systems (KB2703157)

Windows Internet Explorer 9 delivers web sites and applications that look and perform like native PC applications through the power of Windows.


Information on my PC:
i7 3820
ASUS Rampage IV Extreme
Corsair Vengence 16GB 1866Mhz
2 EVGA GTX 680 SLI
Corsair H80
HAF-942

Thank you in advance!

- Michael W Flaherty

My System SpecsSystem Spec
.

01 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Welcome,

Lets start by following the instructions in this tutorial:

Windows Genuine and Activation Issue Posting Instructions

Regards,
Golden
My System SpecsSystem Spec
01 Aug 2012   #3

Windows 7 Home Premium 64bit
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XD3P3-TKYFH-BHV6R
Windows Product Key Hash: FxNZ2tDJaCcuVeMQo3QT/obvGm0=
Windows Product ID: 00359-114-3192222-85732
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1A785E81-A8BA-455B-AFD6-C53CF67154B8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1A785E81-A8BA-455B-AFD6-C53CF67154B8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BHV6R</PKey><PID>00359-114-3192222-85732</PID><PIDType>5</PIDType><SID>S-1-5-21-1820187106-1972904097-802371419</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1305</Version><SMBIOSVersion major="2" minor="7"/><Date>20120410000000.000000+000</Date></BIOS><HWID>68843307018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-114-319222-00-1033-7601.0000-1942012
Installation ID: 000846236482141682931221857683771665206836093952757580
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BHV6R
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 8/1/2012 7:40:12 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OgAAAAEAAgABAAEAAQADAAAABQABAAEAHKKybPpkdMRkx0Y40F4AAjBk7IjrYFKkDIfEiGpDSHw0IQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA OEMMCFG.
SSDT AMICPU PROC
My System SpecsSystem Spec
.


02 Aug 2012   #4

Windows 7 Home Premium 64bit
 
 

Update: When I attempted to do another update, it said Windows could not search for updates. Error Code : 80070002
My System SpecsSystem Spec
03 Aug 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Sorry for the late reply. Noel (our resident expert in this field) suggested we attempt to reset Windows update. Can you please try these steps, and let us know the outcome
Quote:
Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates
Regards,
Golden
My System SpecsSystem Spec
03 Aug 2012   #6

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

I might be wrong, but I think 0x80070002 errors are for missing files.

Could you run the System Update Readiness Tool (SURT) for us please?

Download link: Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [May 2012] - Microsoft Download Center - Download Details

When this has finished, it will generate a log in the following location:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Can you copy and paste the contents of this log into your next post for us please?

Tom
My System SpecsSystem Spec
03 Aug 2012   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

80070002 errors are usually 'file not found' errors - but they can also refer to registry entries (which is why I suggested cycling WU on and off)

CheckSUR would be the next logical step - or the WU Fixit 50123
My System SpecsSystem Spec
03 Aug 2012   #8

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
80070002 errors are usually 'file not found' errors - but they can also refer to registry entries (which is why I suggested cycling WU on and off)

CheckSUR would be the next logical step - or the WU Fixit 50123
Thanks Noel, got it
My System SpecsSystem Spec
06 Aug 2012   #9

Windows 7 x64 Home Premium
 
 

Many thanks - to Noel and Golden!

I'd also started getting this error. It started happening after a recent update was interrupted but even a System Restore didn't work. I tried just about everything in the howtos and also the detailed advice mentioned in earlier threads in this site, even removing the Software Distribution folder entirely, but nothing worked - I only succeeded in changing the error code :-/

Then I tried the simple hack mentioned by Noel (via Golden) for changing the WU frequency settings and now it's come back to life!

YT
My System SpecsSystem Spec
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