Windows 7: Activation issue after clean install on new hard drive

mrbongo · 04 Aug 2012

Code:

-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
Windows Product ID: 00359-OEM-8992687-00015
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {C5A7CD95-BE28-4AF4-816E-8C06F3ED5C91}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_rtm.090713-1255
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:  025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details:  <GenuineResults><MachineData><UGUID>{C5A7CD95-BE28-4AF4-816E-8C06F3ED5C91}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-3399798490-3251741481-2428518751</SID><SYSTEM><Manufacturer>SAMSUNG   ELECTRONICS CO.,  LTD.</Manufacturer><Model>R530/R730                   </Model></SYSTEM><BIOS><Manufacturer>Phoenix  Technologies  Ltd.</Manufacturer><Version>02JD.M006.20091222.KSJ</Version><SMBIOSVersion  major="2"  minor="5"/><Date>20091222000000.000000+000</Date></BIOS><HWID>5CBA3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT   Standard  Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>    

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800015-02-2057-7600.0000-2172012
Installation ID: 017874826854179051943466968402715996997316217672586160
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2BT4J
License Status: Initial grace period
Time remaining: 42420 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 04/08/2012 10:22:20

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAAACAAAAAgABAAEAeqi0p/615jZ6f3TNYjY23Ui11F/OsWbTRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PTLTD              APIC  
  FACP            INTEL         CRESTLNE
  HPET            INTEL         CRESTLNE
  BOOT            PTLTD         $SBFTBL$
  MCFG            INTEL         CRESTLNE
  SLIC            SECCSD        LH43STAR
  SSDT            BrtRef        DD01BRT
  SSDT            BrtRef        DD01BRT
  SSDT            BrtRef        DD01BRT
  SSDT            BrtRef        DD01BRT

NoelDP · 04 Aug 2012

Hello again - you'll get eactly the same answer here as I gave you in teh Answers forums

Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.

OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on computers from that Manufacturer. Once it sees the correct BIOS flag, it self activates.

COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. The purpose of this key is to be used in the case the OEM SLP self-activation stops working for whatever reason.

the Key you need to enter is the one from the COA sticker on the case - see here for examples...http://www.microsoft.com/en-gb/howtotell/Hardware.aspx

The way to enter it into your current install is either
1) use the Change Product Key link at the bottom of the System Properties page.
or
2) Click on the Start button, then type in the Search box, SLUI 3 and hit the Enter Key.
both will bring up the change key wizard which will take you through the process, and attempt to activate.

You may need to activate by phone....

telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you

mrbongo · 04 Aug 2012

My original problem is detailed here: Windows 7 not loading from Bootable Repair Disc

So I bought a new hard drive and used the iso Windows 7 Install disc from Digital River to install windows. I (stupidly?) performed a clean install as the hard drive was new and assumed since there was no OS on there, it would have to be a new install.

I entered the Key I already have from my other version of Windows 7 that came preinstalled on my laptop (on my old drive) and it now says that it can't be activated.

Was I supposed to do an 'Upgrade' install, or how do I fix this? Would I have to get into my windows files and somehow deactivate it or something to let me use my Key again?

Thanks in advance for any help.

mrbongo · 04 Aug 2012

Quote: Originally Posted by NoelDP

Hello again - you'll get eactly the same answer here as I gave you in teh Answers forums

Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.

OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on computers from that Manufacturer. Once it sees the correct BIOS flag, it self activates.

COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. The purpose of this key is to be used in the case the OEM SLP self-activation stops working for whatever reason.

the Key you need to enter is the one from the COA sticker on the case - see here for examples...http://www.microsoft.com/en-gb/howtotell/Hardware.aspx

The way to enter it into your current install is either
1) use the Change Product Key link at the bottom of the System Properties page.
or
2) Click on the Start button, then type in the Search box, SLUI 3 and hit the Enter Key.
both will bring up the change key wizard which will take you through the process, and attempt to activate.

You may need to activate by phone....

telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you

Small world! I figured I couldn't post links from other sites on the Answers so thought having background to my problem might help.

About to destroy my house looking for the actual Key from the sticker now.

mrbongo · 04 Aug 2012

Also, no option to call Microsoft, when I click on something that suggests that I just get a Help box popping up.

I can retrieve my data from the old hard drive. Is it possible to do an 'Upgrade install' or something similar using the Windows data I had installed on that drive?

NoelDP · 04 Aug 2012

Use the
SLUI 3
command - that should brrin the option up

NoelDP · 04 Aug 2012

Your problem is that you reinstalled using non Recovery media, and are unable to read the COA sticker.
In such circumstances, the only things you can do are

1) a reformat and reinstall using the manufacturer's recovery media
2) purchase a new license for Windows (or a new computer)

mrbongo · 04 Aug 2012

Typed in the product key (which seems to be the OEM SLP) - until I can find the one that has rubbed off the Windows 7 sticker - and after a few minutes the next screen says:

Windows Activation

A problem occurred when Windows tried to activate. Error Code 0xC004E003
For a possible resolution, click More Information.
You can also contact Microsoft by phone to help resolve this problem.

The last line is a link. When I click the link it just opens a help box telling me what kind of help Microsoft offers. No phone number or option to connect a call to them.

mrbongo · 04 Aug 2012

Quote: Originally Posted by NoelDP

Your problem is that you reinstalled using non Recovery media, and are unable to read the COA sticker.
In such circumstances, the only things you can do are

1) a reformat and reinstall using the manufacturer's recovery media
2) purchase a new license for Windows (or a new computer)

Recovery media, it is then. Just bought a new hard drive. No option to buy a new laptop and really... I can't be the only person to find the Product Key rubbed off. Yes it would be quick to just call up and part with the cash but in my eyes... I already did that when I bought a laptop with Windows installed - that was built into the price. If I find the Key for that sticker then no problem. If not, well... I'll try option 1.

Manufacturers recovery media. Would this be discs I made when I bought the laptop? Or can it be actioned via the Samsung Recovery Solution?

Thanks for your help so far.

NoelDP · 04 Aug 2012

There is a vague possibility that MS may issue a new Key - if you sweet-talk the operator enough

Try phoning the Activation Center, and explaining the problem to them and ask what to they can do to help - sometin=mes they will issue a new Key, but I can find no rhyme or reasong for it when they do!

If SLUI 4 doesn't bring up an activation offer, try using the Volume numbers here....
https://www.microsoft.com/licensing/...n-centers.aspx

Windows 7: Activation issue after clean install on new hard drive

Activation issue after clean install on new hard drive problems?