Open explorer, my computer window. Click on the "system Properties button" and scroll down to the bottom. Is it saying that the windows is activated ? If so ? it is OK.
Sometimes if due to some network or other problem if windows fail to get any update, such a non-genuine message may appear.
The problem here is a relatively common one - teh SLIC table is missing from the BIOS.
This happens for one of three reasons.
1) The machine was originally shipped without Windows installed
2) The machine has been repaired by the manufacturer, and they forgot to properly flash the BIOS before it left the factory.
3) The BIOS has been updated with a non-win7-compliant version for some reason.
The solutions to each are:-
1) purchase a license
2) either demand the manufacturer do the jobe properly, or change the Key to the one on the COA sticker (or both)
3) Change the Key to the one on the COA sticker.
@ iquest
Please post a new MGADiag report so we can check that the system is now properly activated.
I bought the machine in Best Buy 1.5 years ago. I haven't done anything with W7 since then. I believe my license is genuine unless somebody in HP or Best Buy tweaked it. I'm sure I wouldn't buy a refurbished machine; and the manufacturers/vendors normally notify when something is refurbished.
I don't really understand what you are saying about BIOS because I don't have knowledge in this area. What I do know is that about a month ago I started to experiense some issues with my machine I described in the OP.
And yes, the sysinfo says the W7 is activated.
I'll post my new report in the next message.
Many thanks to everybody for their input.
Forgot to add that I went to the Microsoft website, there is a button Chat Now, this is how I initiated a chat with the guy I hope is a MS rep. That was Saturday 8 pm pacific time, so he might as well be from some Indian call center if MS has them there. I did allow him to access my comp. Might have been a mistake. And yes, his attitute/behaviour was that made me to terminate any connection with him.
Here is my report. I wish I was able to understand it, but I guess one person can't know everyhing. Thanks a lot everybody.
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-T7V9D-8QBVQ-J8CPC Windows Product Key Hash: fxNOlXX+cm2usNq/cvnnYOid2m0= Windows Product ID: 00359-OEM-9808881-65550 Windows Product ID Type: 8 Windows License Type: COA SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {736FAEA0-DF57-4A27-B82A-ED618140DD29}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120503-2030 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Enterprise 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{736FAEA0-DF57-4A27-B82A-ED618140DD29}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-J8CPC</PKey><PID>00359-OEM-9808881-65550</PID><PIDType>8</PIDType><SID>S-1-5-21-683786449-1924329095-4103933838</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-CPC</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.05</Version><SMBIOSVersion major="2" minor="6"/><Date>20110118000000.000000+000</Date></BIOS><HWID>A5ED3607018400F2</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>DDD15FEFA96D86</Val><Hash>CWjDZWB+u86tHXdQsqC51yUlX54=</Hash><Pid>89388-707-7629254-65613</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00196-088-865550-02-4105-7601.0000-2172012 Installation ID: 006743602975932751589976627736279015001840445886233271 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: J8CPC License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 8/05/12 12:18:53 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 7:21:2012 20:29 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GEq/9iGIJF8/FTIAqi+4LQlQho= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HPQOEM SLIC-CPC FACP HPQOEM SLIC-CPC SRAT HPQOEM SLIC-CPC HPET HPQOEM SLIC-CPC MCFG HPQOEM SLIC-CPC OEMB HPQOEM SLIC-CPC SSDT HPQOEM SLIC-CPC SSDT HPQOEM SLIC-CPC
That report looks fine.
So long as you got the from the MS site, that should be OK - you were probably connected to a contractor, who took the opportunityfor a sales pitch!
What you should do now is a little house-cleaning - just in case the rep was actually telling the truth!
Update your Anti-Virus, then download and install (UNtick 'Enable free trial of MBAM PRO' at the end of the installation) Malwarebytes Anti-malware (free version) www.malwarebytes.org and update it, and run a full scan in your main account, and Quick scans in any other user accounts.
(this has the advantage of ensuring that every file gets looked at by both the AV and MBAM, for the price of a slightly longer scan time)
post the results of the MBAM scan, and we'll take a look.
I just run a full scan with Malwarebytes. Nothing malicious detected as far as I can tell:
I also see that there is at least one more victim of W7 7601 build.Code:Malwarebytes Anti-Malware 1.62.0.1300 www.malwarebytes.org Database version: v2012.08.06.01 Windows 7 Service Pack 1 x64 NTFS Internet Explorer 9.0.8112.16421 ID :: ID-HP [administrator] 8/05/12 6:54:39 PM mbam-log-2012-08-05 (18-54-39).txt Scan type: Full scan (C:\|D:\|J:\|) Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 364500 Time elapsed: 43 minute(s), 39 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end)
There are always 'victoms' - many such are the result of their own actions :)
In your case, it appears to be a result of poor quality control on the part of the manufacturer.
Enjoy your genuine system!
Just a precautionary note : make sure remote connection is turned off - I'm presuming you allowed that for him to 'diagnose' your system.
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