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Windows 7: Windows 7 turns not genuine after 1.5 years


04 Aug 2012   #1

Windows 7 Home
 
 
Windows 7 turns not genuine after 1.5 years

Yesterday I received a notice that my Windows 7 is not genuine. Below is the reports I run.

The Windows 7 runds my HP desktop I bought 1.5 years ago. Since then I've been receiving updates from Microsoft. I don't remember whether I registered directly with Microsoft or just followed the HP instructions.

About a month ago I started to experience some difficulties with my computer. It would freeze and the Task manager wouldn't be available. The computer would start working after I haphazardly stir cables inside, unhook and hood back the cables connected to the HD.

Any help/advice would be greatly appreciated.

After having previewed my post I can't see how wrap function should work. I didn't edit the report, just pasted it. I hope I did it right.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {736FAEA0-DF57-4A27-B82A-ED618140DD29}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{736FAEA0-DF57-4A27-B82A-ED618140DD29}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-683786449-1924329095-4103933838</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-CPC</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.05</Version><SMBIOSVersion major="2" minor="6"/><Date>20110118000000.000000+000</Date></BIOS><HWID>A5ED3607018400F2</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>DDD15FEFA96D86</Val><Hash>CWjDZWB+u86tHXdQsqC51yUlX54=</Hash><Pid>89388-707-7629254-65613</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2052009
Installation ID: 006101223921753156155024312081938750716216002746662444
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 3
Trusted time: 8/04/12 6:40:07 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:21:2012 20:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GEq/9iGIJF8/FTIAqi+4LQlQho=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
SRAT HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC



My System SpecsSystem Spec
.

04 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Did you activate this installation using the 25 character key on the COA sticker? On desktops, the COA sticker is attached to the side of the case. On laptops, the COA sticker is attached underneath the laptop, or inside the battery compartment.

Regards,
Golden
My System SpecsSystem Spec
04 Aug 2012   #3

Windows 7 Home
 
 

I don't remember how I activated the system. That was 1.5 years ago. The sticker should be in place, it is just located very inconveniently.
My System SpecsSystem Spec
.


04 Aug 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Try reactivate it with that COA key, and let us know.

Regards,
Golden
My System SpecsSystem Spec
04 Aug 2012   #5

Windows 7 Home
 
 

It is bad to be stupid - I'm talking about myself.

I tried to re-activate Windows 7 with the key on the sticker and Windows 7 was re-activated successfully. After than I ran a full Norton scan and there were no treats detected.
So I'm still at a loss how this thing could have happened.

I also chatted online with a Microsoft rep. I did that before I reactivated the system. The rep showed me a screen with a list of errors and said that the hackers
attacked me and caused all my problems. He said he would fix all my problems for $99.99. When I said I have to think about that he immediately went down
to $49.99. At that point I became really scared.

Anyway, the system works for now, we'll see how it goes. Has anybody heard of any malicious soft behaving in a similar way?
My System SpecsSystem Spec
04 Aug 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

I hope you didn't pay to have anything fixed................ If so, then you were conned.

Did you save a screen capture image of the screen he showed you?

Regards,
Golden
My System SpecsSystem Spec
04 Aug 2012   #7

Windows 7 Home
 
 

Quote   Quote: Originally Posted by Golden View Post
Hi,

I hope you didn't pay to have anything fixed................ If so, then you were conned.

Did you save a screen capture image of the screen he showed you?

Regards,
Golden
No I didn't pay anything. I actually got really scared when he started this sort of bargaining, very typical of conmen. So I terminated all connections with him as soon as I could.

And I didn't make any screenshots. First, I don't know how to do them, second, I wanted to close all windows ASAP after his chat. There were a lot of error messages on the log, but all of them looked like 2-3 the same repeated messages, likely notifications of the system being not genuine and something about a printer. The printer Has been off for a long time, so that might be an error of a port that the printer uses being inactive. I have very little knowledge of those things.
My System SpecsSystem Spec
05 Aug 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Thats good.

So is your system showing as Genuine now? Are there other issues that need solving?

Regards,
Golden
My System SpecsSystem Spec
05 Aug 2012   #9

Windows 7 Home
 
 

The basic Sysinfo (found in the properties of My Computer) says that Windows 7 is activated, and there is a bluish rectangular to the right
in which Microsoft offers genuine soft. I couldn't find anything anywhere that would say explicitly that Windows 7 is genuine. But the notification
re Windows 7 being not genuine that I had before disappeared. That notification stayed in the right bottom corner and there is nothing there now.
So I hope this issue has been resolved for now.
My System SpecsSystem Spec
05 Aug 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

That sounds OK then - run another MGADIAG report and post it here again, since you re-validated your installation.

Regards,
Golden
My System SpecsSystem Spec
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 Windows 7 turns not genuine after 1.5 years




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