Windows 7 Build 7601 thinks it is not genuine.

NoelDP · 11 Aug 2012

I've used someone else as guinea-pig a little earlier today, and am awaiting results on that - I suspect that my 'solution' will work, but I don't honestly know yet, and I'd rather not have to recover two machines at once :)

If you don't mind I'll delay posting the fix until I hear back from the other thread - if you want to see what happens, look here.....
Not genuine after a year

sandry · 11 Aug 2012

That's absolutely fine. I'll have a gander at that thread and look forward to hearing from you in due course :c)

NoelDP · 11 Aug 2012

Well, that was a bust

At least he seems to be no worse off than he already was, so if you're game, then I am :)

Please run the following commands from an Elevated command prompt.

Code:

 
MD C:\7bbackup
ROBOCOPY  C:\Windows\System32  C:\7bbackup  7b*.*
DEL C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0  /ah
DEL C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0  /ah
DEL C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0  /ar
DEL C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0  /ar
DEL C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0  /as
DEL C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0  /as
DEL C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
DEL C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
REN %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\tokens.dat tokens.barx
net start sppsvc

This creates a backup of the two files, then deletes them, then renames the tokens.dat file and and attempts to start the Software protection service.
The reason that there are 4 commands for each deletion is that I'd like to see which ones your files respond to - it may give me a clue as to what caused it.
You will get a message box up saying that an unauthorised change has been made to Windows - don't worry about it.
Please copy and paste the results in your reply. (assuming you go ahead!)

Reboot, and you should be taken to either the activation or Key Change wizard - follow the instructions you are given - if you have to enter the COA Key, you may have to activate by phone.

Kingsrule5 · 11 Aug 2012

Not sure it helps but I was having this same issue but I was able to use a registry key edit to fix the non-activation issue.

However I am having tons of other problems system wide including all windows built in services not working and not being able to remote desktop or vnc into computer from internal or external networks like normal. Also windows update won't run, Media Center acts like it isn't connected to the internet, Security Essentials won't start and System restore won't run.

Also when using Google Chrome google sites and some others come back as having invalid security certificates.

Avast, CC Cleaner, Spybot, and Malewarebytes have all come back with no results.

Sandry are you having these issues as well? Mine all started yesterday morning out of nowhere

NoelDP · 12 Aug 2012

WGA issues can be vastly different with apparently the same results - please start your own thread and detail your own problems there, including an MGADiag report.

sandry · 12 Aug 2012

@Kingsule5, just to confirm. No, I'm having none of those problems. The system appears to be working perfectly except for this wretched "Not a genuine copy" business.

sandry · 12 Aug 2012

Sadly, there was no change after the last attempt Noel. There was no message box regarding an unauthorised change and no opportunity to enter a Product Key. The System page of my Control Panel still says "Status not available" and "Product ID not available" and Windows update still doesn't want to know me :c/

This is the output from the commands:

Code:

C:\Windows\system32>MD C:\7bbackup

C:\Windows\system32>ROBOCOPY  C:\Windows\System32  C:\7bbackup  7b*.*

-------------------------------------------------------------------------------
   ROBOCOPY     ::     Robust File Copy for Windows

-------------------------------------------------------------------------------

  Started : Sun Aug 12 15:54:40 2012

   Source : C:\Windows\System32\
     Dest : C:\7bbackup\

    Files : 7b*.*

  Options : /COPY:DAT /R:1000000 /W:30

------------------------------------------------------------------------------

                           2    C:\Windows\System32\
            New File                9920        7B296FB0-376B-497e-B012-9C450E1B7
100%  -0.C7483456-A289-439d-8115-601632D005A0
            New File                9920        7B296FB0-376B-497e-B012-9C450E1B7
100%  -1.C7483456-A289-439d-8115-601632D005A0

------------------------------------------------------------------------------

               Total    Copied   Skipped  Mismatch    FAILED    Extras
    Dirs :         1         0         1         0         0         0
   Files :         2         2         0         0         0         0
   Bytes :    19.3 k    19.3 k         0         0         0         0
   Times :   0:00:00   0:00:00                       0:00:00   0:00:00


   Speed :              314920 Bytes/sec.
   Speed :              18.019 MegaBytes/min.

   Ended : Sun Aug 12 15:54:40 2012

C:\Windows\system32>DEL C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-
5P-0.C7483456-A289-439d-8115-601632D005A0  /ah

C:\Windows\system32>DEL C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-
5P-1.C7483456-A289-439d-8115-601632D005A0  /ah

C:\Windows\system32>DEL C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-
5P-0.C7483456-A289-439d-8115-601632D005A0  /ar
Could Not Find C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C748
3456-A289-439d-8115-601632D005A0

C:\Windows\system32>DEL C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-
5P-1.C7483456-A289-439d-8115-601632D005A0  /ar
Could Not Find C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C748
3456-A289-439d-8115-601632D005A0

C:\Windows\system32>DEL C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-
5P-0.C7483456-A289-439d-8115-601632D005A0  /as
Could Not Find C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C748
3456-A289-439d-8115-601632D005A0

C:\Windows\system32>DEL C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-
5P-1.C7483456-A289-439d-8115-601632D005A0  /as
Could Not Find C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C748
3456-A289-439d-8115-601632D005A0

C:\Windows\system32>DEL C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-
5P-0.C7483456-A289-439d-8115-601632D005A0
Could Not Find C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C748
3456-A289-439d-8115-601632D005A0

C:\Windows\system32>DEL C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-
5P-1.C7483456-A289-439d-8115-601632D005A0
Could Not Find C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C748
3456-A289-439d-8115-601632D005A0

C:\Windows\system32>REN %windir%\ServiceProfiles\NetworkService\AppData\Roaming\M
icrosoft\SoftwareProtectionPlatform\tokens.dat tokens.barx
The system cannot find the file specified.

C:\Windows\system32>net start sppsvc
The Software Protection service is starting.
The Software Protection service could not be started.

A system error has occurred.

System error 2 has occurred.

The system cannot find the file specified.


C:\Windows\system32>

And I don't know if this is useful, but I figured it won't hurt.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {25B64C62-865F-49BA-99B6-E96B76B9356D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{25B64C62-865F-49BA-99B6-E96B76B9356D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3673603920-1938417040-2204823040</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Predator G5900</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100720000000.000000+000</Date></BIOS><HWID>DFAF3907018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 8:12:2012 15:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc


HWID Data-->
HWID Hash Current: LgAAAAEAAAABAAIAAQACAAAAAQABAAEAonYIPKg3DPHOcDb9WBjaNDEKeIR2Vg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        APIC2208
  FACP            ACRSYS        FACP2208
  HPET            ACRSYS        OEMHPET 
  MCFG            ACRSYS        OEMMCFG 
  SLIC            ACRSYS        ACRPRDCT
  OEMB            ACRSYS        OEMB2208
  ASF!            LEGEND        I865PASF
  ASPT            ACRSYS        PerfTune
  WDTT            ACRSYS        OEDWDTT 
  AWMI            ACRSYS        OEMB2208
  SSDT            DpgPmm        CpuPm

NoelDP · 12 Aug 2012

The output may actually have given us a clue :)

Please run the following commands and post the results....

ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft
ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roaming
ICACLS %windir%\ServiceProfiles\NetworkService\AppData
ICACLS %windir%\ServiceProfiles\NetworkService

sandry · 12 Aug 2012

OK, here we go. I'm glad all this makes sense to you ;c)

Code:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32> ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roami
ng\Microsoft\SoftwareProtectionPlatform
C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProte
ctionPlatform NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

              BUILTIN\Administrators:(I)(OI)(CI)(F)

              NT AUTHORITY\NETWORK SERVICE:(I)(OI)(CI)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32> ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roami
ng\Microsoft
C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft NT AUTHORITY\
SYSTEM:(I)(OI)(CI)(F)
                           BUILTIN\Administrators:(I)(OI)(CI)(F)
                           NT AUTHORITY\NETWORK SERVICE:(I)(OI)(CI)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32> ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roami
ng
C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming NT AUTHORITY\SYSTEM:(I)
(OI)(CI)(F)
                           BUILTIN\Administrators:(I)(OI)(CI)(F)
                           NT AUTHORITY\NETWORK SERVICE:(I)(OI)(CI)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32> ICACLS %windir%\ServiceProfiles\NetworkService\AppData
C:\Windows\ServiceProfiles\NetworkService\AppData NT AUTHORITY\SYSTEM:(I)(OI)(CI)
(F)
                           BUILTIN\Administrators:(I)(OI)(CI)(F)
                           NT AUTHORITY\NETWORK SERVICE:(I)(OI)(CI)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32> ICALCS %windir%\ServiceProfiles\NetworkService
'ICALCS' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\system32>

NoelDP · 12 Aug 2012

It'd make more sense if I didn't introduce typos :)
-doesn't matter, there's nothing wrong there - so we'll have to go at it from teh other direction (in the registry)

Please run the following commands (again?) - post the results.

sc sdshow plugplay
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" /S
net start winmgmt
SC QC winmgmt
SC QUERYEX winmgmt
REG QUERY HKU
REG QUERY HKU\S-1-5-20
REG QUERY HKU\S-1-5-20\Environment
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"