Windows 7 Build 7601 thinks it is not genuine.

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  1. Posts : 21
    Windows 7 Home Premium 64bit
    Thread Starter
       #31

    I think I got them all
    Code:
    C:\Windows\system32> sc sdshow plugplay
    
    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRR
    C;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
     C:\Windows\system32> REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18" /S
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5
    -18
        Flags    REG_DWORD    0xc
        State    REG_DWORD    0x0
        RefCount    REG_DWORD    0x1
        Sid    REG_BINARY    010100000000000512000000
        ProfileImagePath    REG_EXPAND_SZ    %systemroot%\system32\config\systemprofi
    le
    
    
     C:\Windows\system32> REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19" /S
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5
    -19
        ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\LocalService
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0
    
    
     C:\Windows\system32> REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" /S
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5
    -20
        ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\NetworkServic
    e
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0
    
    
     C:\Windows\system32> net start winmgmt
    The requested service has already been started.
    
    More help is available by typing NET HELPMSG 2182.
    
    
     C:\Windows\system32> SC QC winmgmt
    [SC] QueryServiceConfig SUCCESS
    
    SERVICE_NAME: winmgmt
            TYPE               : 20  WIN32_SHARE_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 0   IGNORE
            BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k netsvcs
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Windows Management Instrumentation
            DEPENDENCIES       : RPCSS
            SERVICE_START_NAME : localSystem
    
     C:\Windows\system32> SC QUERYEX winmgmt
    
    SERVICE_NAME: winmgmt
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, PAUSABLE, ACCEPTS_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 624
            FLAGS              :
    
     C:\Windows\system32> REG QUERY HKU
    
    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-20
    HKEY_USERS\S-1-5-21-3673603920-1938417040-2204823040-1001
    HKEY_USERS\S-1-5-21-3673603920-1938417040-2204823040-1001_Classes
    HKEY_USERS\S-1-5-18
    
     C:\Windows\system32> REG QUERY HKU\S-1-5-20
    
    HKEY_USERS\S-1-5-20\AppEvents
    HKEY_USERS\S-1-5-20\Console
    HKEY_USERS\S-1-5-20\Control Panel
    HKEY_USERS\S-1-5-20\Environment
    HKEY_USERS\S-1-5-20\EUDC
    HKEY_USERS\S-1-5-20\Keyboard Layout
    HKEY_USERS\S-1-5-20\Network
    HKEY_USERS\S-1-5-20\Printers
    HKEY_USERS\S-1-5-20\Software
    HKEY_USERS\S-1-5-20\System
    
     C:\Windows\system32> REG QUERY HKU\S-1-5-20\Environment
    
    HKEY_USERS\S-1-5-20\Environment
        TEMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
        TMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
    
    
     C:\Windows\system32> REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5
    -20
        ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\NetworkServic
    e
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0
    
    
    C:\Windows\system32>
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #32

    I can't see anything wrong there, either

    I'm tending towards a repair install at the moment - this one seems to be eluding me, and it may be a combination error, where there are actually two or more problems, rather than just one - which reduces our chances of finding it this way.

    You would need to download the SP1 Refresh for your language and edition from the links on these pages...

    Heidoc - Microsoft DR Download links


    The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get :)

    Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

    Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster :)

    Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

    Follow the instructions in this tutorial - https://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R
    - and they should help you get through it (it's not as difficult as it looks!)
      My Computer


  3. Posts : 21
    Windows 7 Home Premium 64bit
    Thread Starter
       #33

    Thanks Noel. This looks like a bit of a longer job, I'm going to put it off until tomorrow when I will be able to do it without other distractions. I'll report back and let you know how it goes.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #34

    The downlaod will take a while - the repair could take a couple of hours, depending on how much stuff there is on your machine.
    Good luck with it!
      My Computer


  5. Posts : 21
    Windows 7 Home Premium 64bit
    Thread Starter
       #35

    I have sad news :c(

    Although the repair install went very smoothly (great instructions by Brink btw), it all went pear-shaped when I got to the part about putting in my Prodiuct Key. Windows said that it is not a genuine key.

    My system is now slightly worse than it was before. The large 'not genuine' message popup now appears before even the desktop and I have to choose Resolve online now or remind me later before I can get to the desktop. When I do get there, the wallpaper is replaced with the plain black background immediately and the small 'not genuine' popup and windows security essentials start nagging me immediately.

    Although I can now get to the place on the Control Panel where you enter a new product key, there is no way I can enter mine. I have checked it and double checked it from the sticker on the side of the case, but it's not having any of it.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #36

    That actually could be a good sign :)
    please post a new MGADiag report.

    When you say 'it's not having any of it. ' what exactly do you mean?

    An error message 0xC004F050 usually means that you've misread a character - either C/G or B/8 or Y/V are the most common.

    Note that the following characters cannot be used - A E I L N O S U Z 1 0 - so don't bother trying unless you like the noise it makes :)
    an O/0 is almost always a Q
      My Computer


  7. Posts : 21
    Windows 7 Home Premium 64bit
    Thread Starter
       #37

    NoelDP said:
    When you say 'it's not having any of it. ' what exactly do you mean?
    I'm sorry, that wasn't a very helpful comment from me. All I meant was that I have tried several times, reading and rereading the product key.

    But Noel, you were right, all was not lost, sure enough I had misread an 8 for B... (about ten times!) and now it seems that I have a genuine Windows after all and I now have a stack of Windows updates to be getting on with.

    I don't klnow if you still want to see this, but I figure it won't hurt to post it:
    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-BRQDK-8RRMF-VJCHX
    Windows Product Key Hash: 5ynLd6hhABedhlFnMlWVA3zmtH0=
    Windows Product ID: 00359-OEM-9811072-37448
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {25B64C62-865F-49BA-99B6-E96B76B9356D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error: T:20120813175305184-
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{25B64C62-865F-49BA-99B6-E96B76B9356D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VJCHX</PKey><PID>00359-OEM-9811072-37448</PID><PIDType>8</PIDType><SID>S-1-5-21-3673603920-1938417040-2204823040</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Predator G5900</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100720000000.000000+000</Date></BIOS><HWID>DFAF3907018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 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
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-110-737448-02-2057-7601.0000-2262012
    Installation ID: 017002378923223874459586401454486491917832275872951696
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VJCHX
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 13/08/2012 20:38:33
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAIAAQACAAAAAQABAAEAonYIPKg3DPHOcDb9WBjaNDEKeIR2Vg==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        APIC2208
      FACP            ACRSYS        FACP2208
      HPET            ACRSYS        OEMHPET 
      MCFG            ACRSYS        OEMMCFG 
      SLIC            ACRSYS        ACRPRDCT
      OEMB            ACRSYS        OEMB2208
      ASF!            LEGEND        I865PASF
      ASPT            ACRSYS        PerfTune
      WDTT            ACRSYS        OEDWDTT 
      AWMI            ACRSYS        OEMB2208
      SSDT            DpgPmm        CpuPm
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #38

    You have a couple of other things to do first :)

    1) Uninstall the KB971033 update from the Installed Updates list - it's showing as being broken in the new report (which is standard for a repair install) - you can then either reinstall it from Windows Updates (it's an Important optional update) or by downloading it from Description of the update for Windows Activation Technologies

    2) a visit to www.microsoft.com/genuine/validate to confirm that everything is properly bedded in.
      My Computer


  9. Posts : 21
    Windows 7 Home Premium 64bit
    Thread Starter
       #39

    KB971033 is not showing up in the list of Installed Updates since the Repair Install, but it is in the list of updtes that are waiting to be installed. Should I go ahead and let them all install?
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #40

    Yep - although I'd do KB971033 either first or last, on its own, to make any troubleshooting required easier.
      My Computer


 
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