Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: How do I stop W7 "calling home" and displaying "not genuine" messages?


09 Aug 2012   #1

Windows 7
 
 
How do I stop W7 "calling home" and displaying "not genuine" messages?

MS thinks that one of my PCs is running Windows 7 that's not genuine. It is genuine - at least I bought it from Amazon and paid 141 for it so that - to me - means it's genuine. It may not be but neither Amazon nor MS will take any responsibility for it not being genuine so I've given up with them both. I think that the issue arises because of hardware changes I've made. Oh - yes, I've lost the box with the key on it too.

Long story short. I use this PC very little and when I first first got the black screen and messages after I installed a larger hard drive and reinstated the drive image from an Acronis backup. I stupidly forgot to reinstate the drive signature. Then it happened again when I changed the ITX motherboard.

Now here's the real question. Every now and then it gives me the "black screen" treatment. I fix it by restoring a drive image and turning off Windows 7 updates.
If the damned thing is told not to call home then it shouldn't should it? What's going on? It seems to give me a month or two and then goes psycho on me like HAL9000!

My System SpecsSystem Spec
.

09 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

If this is an OEM version then I can understand why it's doing this after you changed motherboards, since it is forever tied to the first one it is installed on.

If you can follow these instructions for activation issues,

Windows Genuine and Activation Issue Posting Instructions

The results of that can help resolve your issue.

Filling in your system specs will help as well,

System Info - See Your System Specs

If your installation is valid then there's no reason to turn off updates or try to keep it from calling home.
My System SpecsSystem Spec
09 Aug 2012   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell
My System SpecsSystem Spec
.


Reply

 How do I stop W7 "calling home" and displaying "not genuine" messages?




Thread Tools



Similar help and support threads for2: How do I stop W7 "calling home" and displaying "not genuine" messages?
Thread Forum
Changing the "minimize" "maximize" and "close" buttons of a theme Customization
Solved ie9 new browser opens "blank" windows 7. Changing it to "home" doesn't Browsers & Mail
BSoD with "STOP:0x00000024" error and "Ntfs.sys" BSOD Help and Support
Solved Where is "VIEW", "ARRANGE ICONS BY", "TYPE" General Discussion
Windows "is calling home" System Security
Remaking "My Music", "My Pictures", "My Videos" folders Customization
"access denied" when using "assoc" and "ftype" from cmdline? General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:21 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33