Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: How do I stop W7 "calling home" and displaying "not genuine" messages?

09 Aug 2012   #1

Windows 7
 
 
How do I stop W7 "calling home" and displaying "not genuine" messages?

MS thinks that one of my PCs is running Windows 7 that's not genuine. It is genuine - at least I bought it from Amazon and paid 141 for it so that - to me - means it's genuine. It may not be but neither Amazon nor MS will take any responsibility for it not being genuine so I've given up with them both. I think that the issue arises because of hardware changes I've made. Oh - yes, I've lost the box with the key on it too.

Long story short. I use this PC very little and when I first first got the black screen and messages after I installed a larger hard drive and reinstated the drive image from an Acronis backup. I stupidly forgot to reinstate the drive signature. Then it happened again when I changed the ITX motherboard.

Now here's the real question. Every now and then it gives me the "black screen" treatment. I fix it by restoring a drive image and turning off Windows 7 updates.
If the damned thing is told not to call home then it shouldn't should it? What's going on? It seems to give me a month or two and then goes psycho on me like HAL9000!

My System SpecsSystem Spec
.

09 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

If this is an OEM version then I can understand why it's doing this after you changed motherboards, since it is forever tied to the first one it is installed on.

If you can follow these instructions for activation issues,

Windows Genuine and Activation Issue Posting Instructions

The results of that can help resolve your issue.

Filling in your system specs will help as well,

System Info - See Your System Specs

If your installation is valid then there's no reason to turn off updates or try to keep it from calling home.
My System SpecsSystem Spec
09 Aug 2012   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell
My System SpecsSystem Spec
.


4 Weeks Ago   #4

32
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {578123E1-326E-41D6-B5CF-B9DEAC99153F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{578123E1-326E-41D6-B5CF-B9DEAC99153F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-394453282-3956034275-380597565</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D620 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20080516000000.000000+000</Date></BIOS><HWID>AC6F3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M07 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:18:2014 10:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAJJQ64SnG6k66isSmxjeycsbYnszGVAIlKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M07
FACP DELL M07
HPET DELL M07
MCFG DELL M07
ASF! DELL M07
TCPA DELL M07
SLIC DELL M07
SSDT PmRef CpuPm
My System SpecsSystem Spec
4 Weeks Ago   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Windows License Type: OEM SLP
It's an OEM license!
My System SpecsSystem Spec
4 Weeks Ago   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It would probably help if you had a legal license for WIndows 7 installed - the current one is counterfeit.
You have an OEM_SLP Key for Windows 7 installed into a computer that shipped with Windows Vista installed - this can only work if you have an Activation Exploit installed to force the activation.
Windows has discovered the Exploit installed here - and correctly flagged your system as counterfeit.

You say you bought the Windows 7 on Amazon - from which vendor? How did the Key and disks arrive? in what packaging?
Does the installed Product Key match the one on your Proof of License card from Microsoft?
My System SpecsSystem Spec
4 Weeks Ago   #7

Windows 7 Ultimate 64bit SP-1
 
 

But, But I was really hoping to see how this whole thing played out.

C'mon thePCguy, get back to us...
My System SpecsSystem Spec
Reply

 How do I stop W7 "calling home" and displaying "not genuine" messages?




Thread Tools



Similar help and support threads for2: How do I stop W7 "calling home" and displaying "not genuine" messages?
Thread Forum
Changing the "minimize" "maximize" and "close" buttons of a theme Customization
Solved ie9 new browser opens "blank" windows 7. Changing it to "home" doesn't Browsers & Mail
BSoD with "STOP:0x00000024" error and "Ntfs.sys" BSOD Help and Support
Solved Where is "VIEW", "ARRANGE ICONS BY", "TYPE" General Discussion
Windows "is calling home" System Security
Remaking "My Music", "My Pictures", "My Videos" folders Customization
"access denied" when using "assoc" and "ftype" from cmdline? General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:18 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33