How do I stop W7 "calling home" and displaying "not genuine" messages?


  1. Posts : 20
    Windows 7
       #1

    How do I stop W7 "calling home" and displaying "not genuine" messages?


    MS thinks that one of my PCs is running W7 that's not genuine. It is genuine - at least I bought it from Amazon and paid £141 for it so that - to me - means it's genuine. It may not be but neither Amazon nor MS will take any responsibility for it not being genuine so I've given up with them both. I think that the issue arises because of hardware changes I've made. Oh - yes, I've lost the box with the key on it too.

    Long story short. I use this PC very little and when I first first got the black screen and messages after I installed a larger hard drive and reinstated the drive image from an Acronis backup. I stupidly forgot to reinstate the drive signature. Then it happened again when I changed the ITX motherboard.

    Now here's the real question. Every now and then it gives me the "black screen" treatment. I fix it by restoring a drive image and turning off W7 updates.
    If the damned thing is told not to call home then it shouldn't should it? What's going on? It seems to give me a month or two and then goes psycho on me like HAL9000!
      My Computer


  2. Posts : 17,322
    Win 10 Pro x64
       #2

    If this is an OEM version then I can understand why it's doing this after you changed motherboards, since it is forever tied to the first one it is installed on.

    If you can follow these instructions for activation issues,

    Windows Genuine and Activation Issue Posting Instructions

    The results of that can help resolve your issue.

    Filling in your system specs will help as well,

    System Info - See Your System Specs

    If your installation is valid then there's no reason to turn off updates or try to keep it from calling home.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    - **in your own thread**, please
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    How to Tell
      My Computer


  4. Posts : 1
    32
       #4

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {578123E1-326E-41D6-B5CF-B9DEAC99153F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{578123E1-326E-41D6-B5CF-B9DEAC99153F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-394453282-3956034275-380597565</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D620 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20080516000000.000000+000</Date></BIOS><HWID>AC6F3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M07 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:18:2014 10:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAJJQ64SnG6k66isSmxjeycsbYnszGVAIlKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL M07
    FACP DELL M07
    HPET DELL M07
    MCFG DELL M07
    ASF! DELL M07
    TCPA DELL M07
    SLIC DELL M07
    SSDT PmRef CpuPm
      My Computer


  5. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #5

    Windows License Type: OEM SLP
    It's an OEM license!
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    It would probably help if you had a legal license for WIndows 7 installed - the current one is counterfeit.
    You have an OEM_SLP Key for Windows 7 installed into a computer that shipped with Windows Vista installed - this can only work if you have an Activation Exploit installed to force the activation.
    Windows has discovered the Exploit installed here - and correctly flagged your system as counterfeit.

    You say you bought the Windows 7 on Amazon - from which vendor? How did the Key and disks arrive? in what packaging?
    Does the installed Product Key match the one on your Proof of License card from Microsoft?
      My Computer


  7. Posts : 35
    Windows 7 Ultimate 64bit SP-1
       #7

    But, But I was really hoping to see how this whole thing played out.

    C'mon thePCguy, get back to us...
      My Computer


 

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