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Windows 7: Win 7 OEM Product key invalid


10 Aug 2012   #1

Windows 7 Home Premium 64 Bit
 
 
OEM Product key invalid - clean install with new OEM disc

Hello

I've just built this new system having had my old MoBo fail on me. On that system I had Xp professional running off the one of the 2 x Western digal hard drives.

I am trying to install Win Home Prem 7 SP1 64 bit bought from Ebuyer.com in the UK.

Installation 1: I connected the Samsung SSD as the primary drive with the two western digitals attached (including one with XP still on it). I installed Windows 7 onto the SSD - which was quick and fine until I got to the activation stage - which said my product key was invaild. I tried several times. Didn't work. I called to activate and the support person said there was a upgrade problem. I didn't select upgrade during the installation process though.

Installation 2: I disconnected the 2 x western digitals and formated the drive using the Format feature in the Windows 7 set up. This installed a different Win 7 alongside the existing one (giving me a dual boot on the SSD - even though I formatted the drive?!). Product key still invalid.

Installation 3: I format the drive using the Command Prompt in the Win 7 Set up process. Then restart - and install again. 1 version of windows this time - but still product key invalid.

Insallation 4: I boot the PC using the western digital XP drive, and try to upgrade it from within XP - this doesn't work as XP is 32 and Win 7 is 64 !

Installation 5: I format the SSD using the device manager/disk tools in XP including the Clean function. Disconnect the Western digital drives. Install Windows 7 from boot. Product key still invalid. Call to verify installation - they confirm the product key is invalid - again asking about upgrading - but I don't have an upgrade disk and in this installation there is no other O/S.

What have I done wrong? Was it the first installation with the drives connected?

The only thing I can think i've not tried is too disconnect the SSD - make the western digital drive with my XP on my primary drive and try and install Windows 7 on top of it. Which is not ideal because I want to run the O/S from the SSD. The partition with XP is on is just 20gb so - i wanted to create a larger partition for the o/s to run on.

Any help guys?!! Thanks! Greg


My System SpecsSystem Spec
.

10 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell
My System SpecsSystem Spec
10 Aug 2012   #3

Windows 7 Home Premium 64 Bit
 
 

here's my MGADig:
Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85733
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {02256A7D-DAB7-4B5B-AB5B-32F374B6297A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{02256A7D-DAB7-4B5B-AB5B-32F374B6297A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85733</PID><PIDType>5</PIDType><SID>S-1-5-21-3573908096-3161395031-3421867903</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0802 </Version><SMBIOSVersion major="2" minor="5"/><Date>20111202000000.000000+000</Date></BIOS><HWID>59633A07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-000000-00-2057-7601.0000-2222012
Installation ID: 012522350065865956166742819673329921034992414736372020
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XM76F
License Status: Initial grace period
Time remaining: 40500 minute(s) (28 day(s))
Remaining Windows rearm count: 3
Trusted time: 10/08/2012 21:43:09
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln2wkGIj4ms4mBAzVPKmr4hfYj2ygh73FA8=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC 120211 APIC1016
FACP 120211 FACP1016
HPET 120211 OEMHPET 
MCFG 120211 OEMMCFG 
OEMB 120211 OEMB1016
SSDT A M I POWERNOW
My System SpecsSystem Spec
.


10 Aug 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The Product Key in use is the Default Key - which cannot be activated.
You need to change the Key to the one from your Windows Package, and then activate that.

Click on teh Start button.
In the Search box, type
SLUI 3
hit the Enter Key and follow the instructions.
with luck it should activate over the internet.
If not, use telepone activation



telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
My System SpecsSystem Spec
10 Aug 2012   #5

Windows 7 Home Premium 64 Bit
 
 

Hi Noel

Tried that - and called windows activitation twice - all have said my product key is invalid.

The version on the COA is : Windows 7 Home Prem OEM Software Win Home Prem 7 SP1 64 Bit.

Have Ebuyer sold me a dodgy disc?
My System SpecsSystem Spec
10 Aug 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Obviously the Keychange didn't take, for some reason, then.
Try it this way - rebuilding the Licensing Store at the same time


Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe 3
10) After a couple of seconds you will be asked for your Key - use the one on the COA sticker.
Hopefully, this will activate automatically. If not, leave it for the moment.

Reboot and Post back with a new MGADiag report
My System SpecsSystem Spec
10 Aug 2012   #7

Windows 7 Home Premium 64 Bit
 
 

Hi Noel, ok i've followed all of that. it didn't activate after following those steps. Heres the MGADiag:


Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85733
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {02256A7D-DAB7-4B5B-AB5B-32F374B6297A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{02256A7D-DAB7-4B5B-AB5B-32F374B6297A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85733</PID><PIDType>5</PIDType><SID>S-1-5-21-3573908096-3161395031-3421867903</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0802 </Version><SMBIOSVersion major="2" minor="5"/><Date>20111202000000.000000+000</Date></BIOS><HWID>59633A07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-000000-00-2057-7601.0000-2232012
Installation ID: 012522350065865956166742819673329921034992414736372020
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XM76F
License Status: Initial grace period
Time remaining: 40440 minute(s) (28 day(s))
Remaining Windows rearm count: 3
Trusted time: 10/08/2012 22:54:29
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAln2wkGIj4ms4mBAzVPKmr4hfYj2ygh73qt0UDw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC 120211 APIC1016
FACP 120211 FACP1016
HPET 120211 OEMHPET 
MCFG 120211 OEMMCFG 
OEMB 120211 OEMB1016
SSDT A M I POWERNOW
My System SpecsSystem Spec
10 Aug 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

YOu still have the Default Key.
What are the last 5 characters of the Key you are inputting?
My System SpecsSystem Spec
10 Aug 2012   #9

Windows 7 Home Premium 64 Bit
 
 

its xXXX
My System SpecsSystem Spec
10 Aug 2012   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Something is obviously preventing the successful Key change -
what Anti-Virus are you using? what other security software is installed?
I'm tempted to suggest uninstalling all such, and running any available removal tools for them, until such time as we isolate the problem.

Before that - lets try the old-fashioned way

Open an Elevated Command Prompt, and run the following commands

slmgr /upk
slmgr /ipk <Product Key>

where <Product Key> is the key from your sticker, complete with dashes.

Here I have to admit to being unsure what the response will be - I suspect that you'll get a 'success' or 'fail' message,
If it's 'success', then before clicking on the OK, run another MGADiag report and post it. (then attempt activation - post a new MGADiag report after that as well)

If it's a 'fail', then we need to know the EXACT error message you get.
My System SpecsSystem Spec
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 Win 7 OEM Product key invalid




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