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Windows 7: power outage = not genuine

11 Aug 2012   #1

Linux Mint 17 Cinnamon | Win 7 Ult x64
 
 
power outage = not genuine

This has been going of for a while. Apart from being close to the most expensive electricity in the world, our area also has extremely unreliable power.

2 out of 3 times when the power goes out for 1 - 2 seconds the computers will reboot. When they come back up I get the black screen and the "victim of counterfeiting" and "This copy of windows is not genuine" messages.

Occasionaly 4 - 5 reboots will fix it, but most of the time it doesn't.

Sometimes, Windows will also complain that the update server cannot be contacted.

It happens on my Windows 7 and WIndows 2008 R2 systems.

The keys are legit - they are from my technet subscription and purchased full retail copies.

I have to re-activate the software repeatedly. Whilst that always works (so far at least, until Micro$oft decide I have activated too many times), but it's a pain in the butt.

Short of buying 6 UPSs, anyone have any ideas how to stop it?

thanks
Tanya

My System SpecsSystem Spec
.

12 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

(since you're using MSDN keys, you can ignore the last <g>)
My System SpecsSystem Spec
12 Aug 2012   #3

Linux Mint 17 Cinnamon | Win 7 Ult x64
 
 

Anything else needed?

Ok, Here you go...

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VWHG7-F262M-GW2D3
Windows Product Key Hash: qXrtiLjQi6bYGI36AFHnuN57rRk=
Windows Product ID: 00426-069-0527356-86334
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {AF8D30FB-AD8A-4CBE-AF59-F6955DB25B3A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AF8D30FB-AD8A-4CBE-AF59-F6955DB25B3A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GW2D3</PKey><PID>00426-069-0527356-86334</PID><PIDType>5</PIDType><SID>S-1-5-21-4137885237-4020215353-2307817233</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.80</Version><SMBIOSVersion major="2" minor="7"/><Date>20120615000000.000000+000</Date></BIOS><HWID>79D43407018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-069-052735-00-3081-7601.0000-1562012
Installation ID: 005396804753280592155906532273526366150960866491036086
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: GW2D3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/08/2012 20:33:24
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: OAAAAAMAAwABAAEAAQADAAAAAQABAAEAHKImUcyOdxZ2LnTEwr/o7aYHovGy+0J95C6rdWC5lmM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   ALASKA  A M I
  FACP   ALASKA  A M I
  HPET   ALASKA  A M I
  MCFG   ALASKA  A M I
  ASF!   INTEL    HCG
  SSDT   Intel_  AoacTabl
  AAFT   ALASKA  OEMAAFT 
  SSDT   Intel_  AoacTabl
  SSDT   Intel_  AoacTabl
  SSDT   Intel_  AoacTabl
My System SpecsSystem Spec
.


12 Aug 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There's no signs of any problem on that machine, currently - alhtough it appears never to have been validated, so has neithere the WTA udpdate, nor the Legitcheckcontrol installed, which is a little limiting on the usefulness of the report.

I'm assuming that the machine wasn't showing signs of non-genuineness at the time the report was run?
(if it was, they should have gone now <g>)

Please wait until you get the next episode, and run another report while the machine shows as non-genuine.
It would be useful if the WAT update (KB971033) was installed, as well - it allows extra diagnostics.
My System SpecsSystem Spec
12 Aug 2012   #5

Windows 7 Ultimate 64bit SP1
 
 

kb971033 is an anti-counterfeit check
My System SpecsSystem Spec
12 Aug 2012   #6

Linux Mint 17 Cinnamon | Win 7 Ult x64
 
 

Yes, I know about KB971033.

This happens to all of my computers, in no particular sequence. Doesn't always happen, and I cannot predict which one(s) will be affected each time we lose power.

Yes, I have reactivated it. As soon as the power came back on, and I saw the message, I had to enter the key again, then activate again.

It's really starting to get on my nerves.

I fear there is no solution - it's just the flaky nature of Windows activation, but I thought I'd ask and see if I'm wrong.


Attached Thumbnails
power outage = not genuine-sf1.jpg  
My System SpecsSystem Spec
12 Aug 2012   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

KB971033 is a lot more that just a 'counterfeit check'!
While that is it's prime function, it also enables more accurate diagnosis and repair of problems with the WGA/MGA system.

Tanya -
What is the exact error you receive on a reboot after power-out? I would advise simply cancelling out of the re-activation request, as it's almost certainly caused by a race condition - which if you allow the system a little time to catch up with itself, will disappear. (we need to see the MGADiag report with the notification showing, anyhow).

What Anti-Virus are you using? most of the time, race conditions are caused by the AV and the Software Protection Service fighting over resources - and if there's added complications from a forced shutdown caused by a power-out, this brings a third player in as the system attempts to repair the MFT.
My System SpecsSystem Spec
12 Aug 2012   #8

Linux Mint 17 Cinnamon | Win 7 Ult x64
 
 

Hi,

thanks for following up.

The screen background is replaced with the black screen.
The software counterfeiting dialog is displayed saying "You may be a victim of software counterfeiting...."

On the bottom right of the screen it says "This copy of Windows is not genuine".

I always cancel out, reboot a few times. Occasionally that will be the end of it. Most of the time, the warnings persist and so I re-enter the product key, and re-activate and all is then well until the next unexpected shutdown.

I'll have to wait to the next power out to get the exact error code.

I use malware bytes. I have set it to "delayed start".

Tanya
My System SpecsSystem Spec
12 Aug 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

At the risk of teaching grandmothers to suck eggs, Malwarebytes is not an Anti-Virus!
Do you have an AV installed at all?
If not, I suggest that you do an offline scan with Defender Offline - What is Windows Defender Offline&#63;
My System SpecsSystem Spec
12 Aug 2012   #10

Windows 7 Pro. 64/SP-1
 
 

Just a little though. Do you use a surge protector. I would recommend using a quality one. It won't stop the power loss but should stop the surge that could be causing all these problems.
My System SpecsSystem Spec
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 power outage = not genuine




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