this build of windows is not genuine message


  1. Posts : 4
    64 bit windows 7
       #1

    this build of windows is not genuine message


    Hi Guys,
    I received a windows looking update today 11 items
    it installed and then the screen was black and it starting loading 14,001 or so
    ( registry/something) lines.

    Later when I restarted my computer I received a message:
    "this build of windows is not genuine message"????

    I have had this computer for 3 years, I brought my windowss 7 from amazon and I have never had a problem before- Is this a virus?

    I did down the diagnostic tool and run the report.
    How do I post it here?
    Thank you
    Kathy
      My Computer


  2. Posts : 4
    64 bit windows 7
    Thread Starter
       #2

    Other: when I press the copy button on the last screen- it doesn't seem to work???

    can someone advise

    Many thanks
    Kathy
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    7F MGADiag request

    Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

    https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Ignore any error message you get from teh tool - they simply mean that it was unable to save the results to disk, and should still put the data in the clipboard for pasting to your reply.
      My Computer


  4. Posts : 4
    64 bit windows 7
    Thread Starter
       #4

    Follow Up: Tgis build of windows is not genuine.


    Hi There,

    Ran the diagnostic tool- as pasted below
    the COA number is: x 15-53758
    really interested to see what your analysis turns up
    thanks for the help - very much appreciated

    Kathy

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YMTRV-KPPMB-VYYR3
    Windows Product Key Hash: gxQPZPVVuuuvkc+vhzv9yiiPUfE=
    Windows Product ID: 00371-618-0355017-85598
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {1E5BB3F6-AB3E-47B2-A321-80B8FC9E0ED8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Disabled
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Disabled
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Disabled
    Script ActiveX controls marked as safe for scripting: Disabled
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1E5BB3F6-AB3E-47B2-A321-80B8FC9E0ED8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VYYR3</PKey><PID>00371-618-0355017-85598</PID><PIDType>5</PIDType><SID>S-1-5-21-2977114455-1200351425-3380291464</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NW270F</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R1120Y4</Version><SMBIOSVersion major="2" minor="4"/><Date>20090820000000.000000+000</Date></BIOS><HWID>D7603707018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>49B24C5FCFC8DF3</Val><Hash>JjQX8QRO9Ig9qq0Sr7I6eT7vAHc=</Hash><Pid>70145-761-3239936-57941</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-618-035501-01-1033-7600.0000-0032010
    Installation ID: 014513834030934075310192359125705935018051583324806092
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VYYR3
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 8/15/2012 3:20:58 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:16:2012 22:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAIAAAABAAAAAwABAAEA6GFQALY8MsG+lSBAgCJEUeihzkfsEL58HiRGyg==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      MCFG            Sony        VAIO
      SLIC            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    According to your report, the installation is properly activated, and was successfully validated on 7th July
    You shouldn't be seeing any non-genuine notifcation at the moment? - your desktop can easily be reset back to your choice.


    What happens if you attempt validation at www.microsoft.com/genuine/validate ? - you'll need to use IE or Chrome, as FF barfs on the ActiveX there.

    When it passes, you'll be offered MSE and IE9 - you don't have to take them!

    If it fails, please post back with a new MGADiag report

      My Computer


  6. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #6

    If you fail activation, then you may have acquired an evil piece of malware which means this procedure that follows. And yes, regardless of what AV software you have installed, the only reliable and thorough solution is presented by an offline removal tool such a provided by Microsoft.

    HOW TO USE MICROSOFT'S OFFLINE MALWARE REMOVER
    Windows Defender Offline
    · performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.
    · is a free standalone, bootable malware and virus remover from Microsoft.

    Download Windows Defender Offline (about 785 kB)
    You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
    The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

    NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
    NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

    You run the 32 bit version on a 32 bit version of Windows.
    You run the 64 bit version on a 64 bit version of Windows.

    The 32 bit download file name is: mssstool32.exe
    The 64 bit download file name is: mssstool64.exe

    For the curious, this program was originally name Microsoft Standalone System Sweeper.


    INSTALLATION:
    · Requires an Internet Connection.
    · Insert 512 mB or larger USB stick into a usb port.
    · Run the downloaded program--mssstool64.exe or mssstool32.exe
    · NEXT button
    · Choose the option On a USB flash drive that is not password protected
    · NEXT button
    · NEXT button
    .
    The install program will:
    · format the usb stick using the NTFS format.
    · download less than 230 mB.
    · name the USB stick WDO_Media32 or WDO_Media64
    · use less than 300 mB.

    How to UPDATE the Windows Defender Offline USB stick:
    · reinsert the usb stick
    · run the installation program, mssstool64.exe or mssstool32.exe, again.
    · the update will download less than 65 mB.

    Since the malware database is sometimes updated several times in a day, always update before running.

    PERFORM AN OFFLINE SCAN
    Bootup your computer from the USB stick
    Windows Defender Offline will automatically perform a quick scan.
    After the quick scan finishes, Choose Full Scan
    Select all of your drives

    The initial, full scan can easily take several hours, but
    Remember, your computer is being very thoroughly checked for all types of malware.

    =============================================

    I have no magic wand, but I do know how to get rid of malware.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    (don't get validation and activation confused, Karl! <g>)
      My Computer


  8. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #8

    no confusion.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Activation hasn't failed here - validation temporarily failed (it's a Retail license, so no self-activation is involved)
      My Computer


  10. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #10

    I repeat: no confusion.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 16:05.
Find Us