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Windows 7: this build of windows is not genuine message

15 Aug 2012   #1

64 bit windows 7
 
 
this build of windows is not genuine message

Hi Guys,
I received a windows looking update today 11 items
it installed and then the screen was black and it starting loading 14,001 or so
( registry/something) lines.

Later when I restarted my computer I received a message:
"this build of windows is not genuine message"????

I have had this computer for 3 years, I brought my windowss 7 from amazon and I have never had a problem before- Is this a virus?

I did down the diagnostic tool and run the report.
How do I post it here?
Thank you
Kathy

My System SpecsSystem Spec
.

15 Aug 2012   #2

64 bit windows 7
 
 

Other: when I press the copy button on the last screen- it doesn't seem to work???

can someone advise

Many thanks
Kathy
My System SpecsSystem Spec
15 Aug 2012   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

7F MGADiag request

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx


Ignore any error message you get from teh tool - they simply mean that it was unable to save the results to disk, and should still put the data in the clipboard for pasting to your reply.
My System SpecsSystem Spec
.


15 Aug 2012   #4

64 bit windows 7
 
 
Follow Up: Tgis build of windows is not genuine.

Hi There,

Ran the diagnostic tool- as pasted below
the COA number is: x 15-53758
really interested to see what your analysis turns up
thanks for the help - very much appreciated

Kathy

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-YMTRV-KPPMB-VYYR3
Windows Product Key Hash: gxQPZPVVuuuvkc+vhzv9yiiPUfE=
Windows Product ID: 00371-618-0355017-85598
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {1E5BB3F6-AB3E-47B2-A321-80B8FC9E0ED8}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Disabled
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Disabled
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Disabled
Script ActiveX controls marked as safe for scripting: Disabled

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1E5BB3F6-AB3E-47B2-A321-80B8FC9E0ED8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VYYR3</PKey><PID>00371-618-0355017-85598</PID><PIDType>5</PIDType><SID>S-1-5-21-2977114455-1200351425-3380291464</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NW270F</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R1120Y4</Version><SMBIOSVersion major="2" minor="4"/><Date>20090820000000.000000+000</Date></BIOS><HWID>D7603707018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>49B24C5FCFC8DF3</Val><Hash>JjQX8QRO9Ig9qq0Sr7I6eT7vAHc=</Hash><Pid>70145-761-3239936-57941</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-618-035501-01-1033-7600.0000-0032010
Installation ID: 014513834030934075310192359125705935018051583324806092
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VYYR3
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 8/15/2012 3:20:58 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:16:2012 22:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAwABAAIAAAABAAAAAwABAAEA6GFQALY8MsG+lSBAgCJEUeihzkfsEL58HiRGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            Sony        VAIO
  FACP            Sony        VAIO
  HPET            Sony        VAIO
  MCFG            Sony        VAIO
  SLIC            Sony        VAIO
  SSDT            Sony        VAIO
  SSDT            Sony        VAIO
My System SpecsSystem Spec
15 Aug 2012   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

According to your report, the installation is properly activated, and was successfully validated on 7th July
You shouldn't be seeing any non-genuine notifcation at the moment? - your desktop can easily be reset back to your choice.


What happens if you attempt validation at www.microsoft.com/genuine/validate ? - you'll need to use IE or Chrome, as FF barfs on the ActiveX there.

When it passes, you'll be offered MSE and IE9 - you don't have to take them!

If it fails, please post back with a new MGADiag report

My System SpecsSystem Spec
15 Aug 2012   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

If you fail activation, then you may have acquired an evil piece of malware which means this procedure that follows. And yes, regardless of what AV software you have installed, the only reliable and thorough solution is presented by an offline removal tool such a provided by Microsoft.

HOW TO USE MICROSOFT'S OFFLINE MALWARE REMOVER
Windows Defender Offline
performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.
is a free standalone, bootable malware and virus remover from Microsoft.

Download Windows Defender Offline (about 785 kB)
You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.


INSTALLATION:
Requires an Internet Connection.
Insert 512 mB or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
.
The install program will:
format the usb stick using the NTFS format.
download less than 230 mB.
name the USB stick WDO_Media32 or WDO_Media64
use less than 300 mB.

How to UPDATE the Windows Defender Offline USB stick:
reinsert the usb stick
run the installation program, mssstool64.exe or mssstool32.exe, again.
the update will download less than 65 mB.

Since the malware database is sometimes updated several times in a day, always update before running.

PERFORM AN OFFLINE SCAN
Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.

=============================================

I have no magic wand, but I do know how to get rid of malware.
My System SpecsSystem Spec
15 Aug 2012   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

(don't get validation and activation confused, Karl! <g>)
My System SpecsSystem Spec
15 Aug 2012   #8

MS Windows 7 Ultimate SP1 64-bit
 
 

no confusion.
My System SpecsSystem Spec
15 Aug 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Activation hasn't failed here - validation temporarily failed (it's a Retail license, so no self-activation is involved)
My System SpecsSystem Spec
15 Aug 2012   #10

MS Windows 7 Ultimate SP1 64-bit
 
 

I repeat: no confusion.
My System SpecsSystem Spec
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