Windows 7: Windows 7 not genuine build 7601

mina12 · 18 Aug 2012

Hi there!

I'm having issues with activating my Windows 7 product key.

My desktop background has gone black with a small note at the right bottom corner with the message:
Windows 7
build 7601
this copy of Windows is not genuine.

I own a 3 year old Toshiba laptop (running Windows 7 Enterprise 64bit), the OEM product key sticker on my laptop has worn out, I used a key finder to find my product key. While trying to activate, I keep getting Error 0X8007232B DNS name does not exist. I did try going through the resolution steps here "Stop error code 0x8007232b" or "Stop error code 0x8007007B" when you try to activate Windows without any avail.

Please help !!!

Copy pasting the output from MGADIAG

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
Windows Product ID: 00392-918-5000002-85386
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {2EE7CAFB-3B08-4EE9-BAC9-9DC3CD203CDE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2EE7CAFB-3B08-4EE9-BAC9-9DC3CD203CDE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85386</PID><PIDType>1</PIDType><SID>S-1-5-21-179818774-426396459-3091956193</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L500</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20090703000000.000000+000</Date></BIOS><HWID>C5ED3D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>1221E58B324C58A</Val><Hash>4TXhPYS/ikqtD3JqNZZCTXUOmuI=</Hash><Pid>89388-709-2487806-65226</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00392-00170-918-500000-03-1033-7601.0000-2312012
Installation ID: 005315254451390296393014851363154370177472192183037145
Partial Product Key: HVTHH
License Status: Notification
Notification Reason: 0xC004F00F.
Remaining Windows rearm count: 4
Trusted time: 8/18/2012 10:07:41 PM
Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:18:2012 21:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAIAAgABAAIAAQABAAAABAABAAEA6GFYHr+ZYFR6fzAGhCWk+tokje98ijB9nn5iH+aGRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			TOSINV		TOSINV00
  FACP			TOSINV		TOSINV00
  HPET			TOSINV		TOSINV00
  BOOT			TOSINV		TOSINV00
  MCFG			TOSINV		TOSINV00
  ASF!			TOSINV		TOSINV00
  SLIC			TOSINV		TOSINV00
  SSDT			PmRef		CpuPm

NoelDP · 18 Aug 2012

The Key in use here is a KMS Volume License Key - which requires activation against the issuing company's own server.
The installed edition is Windows 7 Enterprise - which is a Volume license only edition.
You will have to contact your System Administrator for assistance, or revert back to teh the original OS with which the machine shipped, using the Recvoery media from the manufacturer.

DocBrown · 19 Aug 2012

Welcome mina12,

Who installed the Enterprise Edition 64bit on you Laptop? Where is that Key Code for it ?

NoelDP · 19 Aug 2012

The KMS Key is the Default Key for Enterprise

mina12 · 19 Aug 2012

Thank you Noel, and DocBrown for the welcome ! =)

So I believe I installed Enterprise on my laptop myself sometime last year when it got hit by a virus and crashed (think I had the Home edition on before that). My university provides the license keys for different windows installations to students. Not sure at this point why I installed Enterprise of all things (forgive my ignorance

) and I do not know where the Key code for it is.

Quick question - if I do a fresh install of windows with maybe the Home edition, will it fix this issue?

If I do end up doing nothing, besides Security essentials expiring (maybe IE as well ) do I risk the machine become non-functional? I don't really use it for work work these days, but I would like it to be usable for the next year at least.

Thank you for your help!

NoelDP · 19 Aug 2012

The machine appears to be licensed for an edition of WIndows 7, at least - check your COA sticker to see which one.
You can install the licensed edition using the proper Manufacturer's Recovery disks, or using a DVD created from the ISO download from these pages....
Microsoft (so long as you can read the COA sticker and Key there)

If you elect the 'do nothing' approach, you will lose MSE completely - it will stop all function. You will also lose some other functionality, but normal use of applications and such shouldn't be a problem. (I don't think IE 9 is affected, except at teh install stage - but you can always uninstall it from the Installed Updates listing)

Windows 7: Windows 7 not genuine build 7601

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