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Windows 7: Update error 800B0100 for KB976932 and couple more

19 Aug 2012   #1
bloby

Windows 7 home premium 64bit
 
 
Update error 800B0100 for KB976932 and couple more

Hi. I've been having that issue for a long time and never worked out how to fix it. I've got to the part of downloading the Hotfix from System Update Readiness Tool that fixes Windows Update problems is available for Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008 (to tell you the truth, the download didn't want to start, even when I disabled my firewall, so I had to ask a friend to download it for me).

This is the log from that Hotfix:

-----------------------------
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-08-19 19:37

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_5_for_KB2699988~31bf3856ad364e35~amd64~~6.1.1.1.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 339
Found 1 errors
CBS Catalog Corrupt Total count: 1

Unavailable repair files:
servicing\packages\Package_5_for_KB2699988~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_5_for_KB2699988~31bf3856ad364e35~amd64~~6.1.1.1.cat
-------------------------

I have Kaspersky Internet Security but tried updating with it being switched off.

I also get error for updates: KB2722913, KB2544521

I will appreciate any help with that problem.



My System SpecsSystem Spec
.
20 Aug 2012   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

The KB in your title is for SP1. Download it to your PC from the link below, and them manually install it:
Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

After that, try to see if automatic updates will work for you.

Regards,
Golden
My System SpecsSystem Spec
20 Aug 2012   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
.

20 Aug 2012   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by bloby View Post
I also get error for updates: KB2722913, KB2544521
I will appreciate any help with that problem.
Both are internet explorer patches. So problem is probably related to internet explorer stuff
My System SpecsSystem Spec
20 Aug 2012   #5
bloby

Windows 7 home premium 64bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Hi,

The KB in your title is for SP1. Download it to your PC from the link below, and them manually install it:
Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

After that, try to see if automatic updates will work for you.

Regards,
Golden
Thanks, I'll try that.... as soon as I download the file (http://download.microsoft.com/downlo...976932-X64.exe) from different computer as I can't download it shit knows why. I just get "problem loading page" like the page doesn't exist. I disabled Kaspersky and tried on different browsers. Such thing does NOT happen on any other website.
My System SpecsSystem Spec
20 Aug 2012   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by bloby View Post
Quote   Quote: Originally Posted by Golden View Post
Hi,

The KB in your title is for SP1. Download it to your PC from the link below, and them manually install it:
Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

After that, try to see if automatic updates will work for you.

Regards,
Golden
Thanks, I'll try that.... as soon as I download the file (http://download.microsoft.com/downlo...976932-X64.exe) from different computer as I can't download it shit knows why. I just get "problem loading page" like the page doesn't exist. I disabled Kaspersky and tried on different browsers. Such thing does NOT happen on any other website.
Try it when you do a clean startup. Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
20 Aug 2012   #7
bloby

Windows 7 home premium 64bit
 
 

[QUOTE=Kaktussoft;2058382]
Quote   Quote: Originally Posted by bloby View Post
Thanks for the tips. I just tried this method and still no help. It didn't help me in downloading the manual updates from Microsoft, nor using Windows Update. I also tried on my laptop at home and it doesn't download the file either (it however also has Kaspersky). I reckon there has to be something wrong with my router, although when I disable Firewall in it I get switched off the Internet Do you think I should make another thread about the issue of downloading files from Microsoft?
My System SpecsSystem Spec
20 Aug 2012   #8
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

[QUOTE=bloby;2058401]
Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by bloby View Post
Thanks for the tips. I just tried this method and still no help. It didn't help me in downloading the manual updates from Microsoft, nor using Windows Update. I also tried on my laptop at home and it doesn't download the file either (it however also has Kaspersky). I reckon there has to be something wrong with my router, although when I disable Firewall in it I get switched off the Internet Do you think I should make another thread about the issue of downloading files from Microsoft?
you think there's a router problem? You have a laptop... go to neighbour or friend and try to download using his router
My System SpecsSystem Spec
20 Aug 2012   #9
bloby

Windows 7 home premium 64bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
you think there's a router problem? You have a laptop... go to neighbour or friend and try to download using his router
I live in London (UK), I don't know who my neighbours are

P.S. I'll ask my friend in the evening who will upload it to the server for me to download so will reply back then.
My System SpecsSystem Spec
20 Aug 2012   #10
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by bloby View Post
Hi. I've been having that issue for a long time and never worked out how to fix it. I've got to the part of downloading the Hotfix from System Update Readiness Tool that fixes Windows Update problems is available for Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008 (to tell you the truth, the download didn't want to start, even when I disabled my firewall, so I had to ask a friend to download it for me).

This is the log from that Hotfix:

-----------------------------
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-08-19 19:37

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_5_for_KB2699988~31bf3856ad364e35~amd64~~6.1.1.1.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 339
Found 1 errors
CBS Catalog Corrupt Total count: 1

Unavailable repair files:
servicing\packages\Package_5_for_KB2699988~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_5_for_KB2699988~31bf3856ad364e35~amd64~~6.1.1.1.cat
-------------------------

I have Kaspersky Internet Security but tried updating with it being switched off.

I also get error for updates: KB2722913, KB2544521

I will appreciate any help with that problem.
Hello bloby and welcome to the forums

This should be a nice easy one to fix I have sourced the update and I'll extract those files for you tomorrow.

Tom
My System SpecsSystem Spec
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