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Windows 7: Windows Update not working

23 Aug 2012   #31
brozac

Windows 7 (64 Bit)
 
 

Sadly it did not work. Same errors.

Something must have happened with that command as it cleared out the update history in the windows update panel. So updates were downloaded but did not install.


My System SpecsSystem Spec
.
23 Aug 2012   #32
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

NO, the history is only that - a log file.
If you look in the Installed Updates listing, the updates will still be present. (you can check the list against a Belarc report if you like)


Run Microsoft Fix It Tool 50202 to reset Windows Update components:
====================================================
1. Please download the tool from the following link:
http://go.microsoft.com/?linkid=9665683
2. When the file download window appears, please click "Save", and follow the directions to save it to your computer.
3. Locate the downloaded file and double click it to run the tool.

4. Follow the steps in the wizard. When you are prompted, please click to check the box before the Aggressive option.
5. After it is finished, please restart the computer and test Windows Update.


post back with your results.
My System SpecsSystem Spec
24 Aug 2012   #33
brozac

Windows 7 (64 Bit)
 
 

Same old story unfortunately.
I ran the fix it program. It applied some fix or something and asked me to restart, which I did. I re-ran the check for updates. They down loaded but failed again when they tried to install. Same error message.
My System SpecsSystem Spec
.

25 Aug 2012   #34
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please compress and attach the following files to your reply....
C:\Windows\WindowsUpdate.log

It may give us a clue what's happening.
My System SpecsSystem Spec
25 Aug 2012   #35
brozac

Windows 7 (64 Bit)
 
 

Here it is!


Attached Files
File Type: zip WindowsUpdate.zip (168.2 KB, 22 views)
My System SpecsSystem Spec
25 Aug 2012   #36
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

My knowledge of Windows Updates is limited - but it looks to me as if there are 5 updates waiting for installation, although that's better than it was at first with 10

According to You receive a "0x80070490" error code when you use Windows Update or Microsoft Update Web sites to install updates your next option is a repair install, which seems rather heavy-handed to me!

Since your system is still pre-SP1, you may find that (if it installs at all!) installing Service Pack one will also fix the updates problem.
You'd need to download the offline installer for your x64 installation - from Download: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) - Microsoft Download Center - Download Details (you'll need the 903MB one, second from bottom of the list!)

If it doesn't install, then you'll probably need to do the repair install.
My System SpecsSystem Spec
04 Sep 2012   #37
brozac

Windows 7 (64 Bit)
 
 

I just wanted to say a big thank you for your help. I took it into a repair shop and they were able to get it fixed very quickly. They did something to the registry and downloaded the updates directly from the MS web site. So it's all good now. Once again thanks for everything. I learnt a lot as well!
My System SpecsSystem Spec
24 Oct 2012   #38
sniffles

win 7 pro 64 bit
 
 

I was getting a error on Windows 7 update and this is how I fixed it.

Step 1 Click on the Windows Button on the Taskbar and in the search window type in services.msc, press enter on the keyboard.
Step 2 Scroll down to Windows Update STOP the Service
Step 3 Open the Windows Explorer and goto C:\Windows and look for a folder called "SoftwareDistribution"
Step 4 Right Click on "SoftwareDistribution" and rename folder to "_SoftwareDistribution"
Step 5 Once the folder is renamed go back and Start Windows Update Service that you stop in Step 1.
Step 6 Now run the Windows Update program that is local in your Start Menu

I hope this fixed your problem with Windows Update.
Sniffles
My System SpecsSystem Spec
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