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Windows 7: Windows Update not working

20 Aug 2012   #1

Windows 7 (64 Bit)
 
 
Windows Update not working

Hi,
I have an issue with windows update and from what I can tell the problems seem to be related to the windows update components on my lap top. At the moment I cannot install any windows updates. I tried numerous things to get the updates working but I do not think the updates themselves are the issue.
I ran the Troubleshooting utility from the Control Panel and get the following message.
"Repair Windows Update component" (saying not fixed).
I also ran Fix it and got more or less the same error message as above.
I am running Windows 7 home edition, the 64 bit version.

My System SpecsSystem Spec
.

20 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to the forum brozac

Download and run the tool below and try getting the updates again.
What is the System Update Readiness Tool?

Post back for further suggestions.
My System SpecsSystem Spec
20 Aug 2012   #3

Windows 7 (64 Bit)
 
 

I did try that tool several times and gave it another go just now. It installs the hotfix but I still have the same issues when I try to install through windows update.

I get the error Code 80070426.

I have also tried to download the updates straight from the microsoft web site but they do not install either.
My System SpecsSystem Spec
.


20 Aug 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Are you trying to install all updates at once?

Try 2 or 3 at a time.

Btw, whats the date of installation of your OS?

Let us know.
My System SpecsSystem Spec
20 Aug 2012   #5

Windows 7 (64 Bit)
 
 

I have tried one at a time, two at a time, three at a time etc. I try different ones first etc. Not sure what you mean by OS date. Where will I find it. I have had the lap top for 10 months and updates have worked fine until recently.
My System SpecsSystem Spec
20 Aug 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Download and install Download Speccy 1.17.340 - FileHippo.com

Click on the Operating System tab and you will see the date windows was installed on your computer.
A pic like mine, I recently reinstalled my OS cause I got a new hard disk.

Attachment 227348

You could also try Windows Update - Reset
My System SpecsSystem Spec
20 Aug 2012   #7

Windows 7 (64 Bit)
 
 

Tried everything from that link. Still not working. Could it be something to do with the registry. This is getting quite annoying.

These updates will just not install.
My System SpecsSystem Spec
20 Aug 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Try SFC /SCANNOW Command - System File Checker and reboot if prompted to.
My System SpecsSystem Spec
20 Aug 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The 80070426 error is 'Service not started' - the question is which service??
Please open an Elevated Command Prompt, and run the following commands.

NET START BITS
NET START WUAUSERV
NET START SPPSVC
NET START SPPUINOTIFY

copy and paste the results into your reply.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
20 Aug 2012   #10

Windows 7 (64 Bit)
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>NET START BITS
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

C:\Windows\system32>NET START WUAUSERV
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

C:\Windows\system32>NET START SPPSVC
The Software Protection service is starting.
The Software Protection service was started successfully.

C:\Windows\system32>NET START SPPUINOTIFY
The SPP Notification Service service is starting.
The SPP Notification Service service was started successfully.

C:\Windows\system32>

Does this mean that some of the servcies should have been runnning but have not been?
My System SpecsSystem Spec
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 Windows Update not working





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