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Windows 7: IE9 will not work after Windows 7 automatic updates

20 Aug 2012   #1
cheesedoff

64 bit
 
 
IE9 will not work after Windows 7 automatic updates

My PC downloaded nine automatic updates last week but my IE9 will now not work. I spoke to my Broadband provider and it seems the latest windows updates may have caused this. They said to try a system restore which I did and this worked BUT, as soon as I switch my machine off, the same updates download and I have the same problem. Any ideas how to stop this happening? I am pretty non technical so simple answers would be much appreciated


My System SpecsSystem Spec
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20 Aug 2012   #2
marsmimar

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Hello cheesedoff and welcome to Seven Forums.

Use the same system restore point to restore your computer to a date/time prior to when the Updates downloaded. Then turn off automatic updates. Go to Control Panel > Windows Update > Change settings > select Never check for updates > OK your way out of the open dialog boxes.

-controlpanel.jpg -windowsupdate.jpg -choose.jpg

Once you've turned off automatic updating, you can manually check for updates by clicking that button in the second screen shot. Windows Update will show you all available updates (critical/important and optional.) They all might have a check mark next to them. Uncheck everything including any optional updates.

Once they've all been unchecked, start with the critical/important. Make a note of the KB number. Put a check in the first update and install it. If it installs correctly, reboot your system. Try using IE. If everything works, install the next update, reboot, try IE. Do this with each remaining update installing just one at a time, rebooting, and checking IE. All updates will either install correctly with no IE problems or if any update fails to install or causes problems you'll know exactly which update is the problem. You can ignore that update for the time being and continue installing the rest of them. After all have been installed you can re-try the problematic update.

I realize this will be a much slower process but it usually results in a trouble free installation of multiple updates. If you feel adventurous and want to make it a little less time consuming, you could check mark say, 3 updates at a time. Problem with that is if IE fails to work you'll have to uninstall all three updates and install just one at a time. Here's how to uninstall a bad update:

Windows Update - Uninstall an Update


My System SpecsSystem Spec
20 Aug 2012   #3
cheesedoff

64 bit
 
 

Thank you for your reply. Unsurprisingly, when I switched on my PC this time everything was OK but I will print off your instructions to use if it happens again (no doubt it will). Thank you for taking the time to explain everything so clearly - I really appreciate it.
My System SpecsSystem Spec
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 IE9 will not work after Windows 7 automatic updates




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