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Windows 7: Windows Activation Error code 0xC004E003

21 Aug 2012   #1
Fix

Windows 7 Home Premium x64 (6.1,build 7601) Service Pack 1
 
 
Windows Activation Error code 0xC004E003

I have done a clean reinstall of Windows 7 Home Premium x64 SP1 on and Acer Aspire 5738G Laptop that I originally purchased Brand new from a large trusted company.

I am having trouble activating "error code 0xC004E003"

I got that error using a product key a programme retrieved for me before I done the clean reinstall. I did not know about the product key sticker on the bottom of my laptop at that time.

The key on the sticker won't even type all the way so I can't even test that key, I had the same problem and with that key on the last install and was told i had the wrong ISO now this ISO is no different.


This laptop has been in for hard drive repair with new image, now I don't know what key the they used to activate. I would assume the same one(hopefully)

I had BSOD problems and thats why I have done a clean install which has fixed all the problems I had previously.

what can I possibly do to activate asap I only have three days to fix this?
Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {CEED3D18-97F1-4599-B8A1-368407ED36C0}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CEED3D18-97F1-4599-B8A1-368407ED36C0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2641330172-3549726205-158382693</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 5738                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.18          </Version><SMBIOSVersion major="2" minor="5"/><Date>20090917000000.000000+000</Date></BIOS><HWID>A78E0000018400F8</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-5129-7601.0000-2352012
Installation ID: 018725060192641450628956786836173785978864412286043475
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Initial grace period
Time remaining: 42780 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 22/08/2012 2:51:53 a.m.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: MAAAAAAAAgABAAEAAAACAAAAAwABAAEA6GFsaXp/EscaW3wXmohsR+B5flWkTEbK
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   PTLTD     APIC  
  FACP   INTEL   CRESTLNE
  HPET   INTEL   CRESTLNE
  BOOT   PTLTD   $SBFTBL$
  MCFG   INTEL   CRESTLNE
  SLIC   ACRSYS  ACRPRDCT
  SSDT   PmRef  CpuPm



My System SpecsSystem Spec
.
21 Aug 2012   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
My System SpecsSystem Spec
21 Aug 2012   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

....also....

0xC004F050 usually means that you've misread a character - either C/G or B/8 or Y/V are the most common.

Note that the following characters cannot be used - A E I L N O S U Z 1 0 - so don't bother trying unless you like the noise it makes
an O/0 is almost always a Q
My System SpecsSystem Spec
.

21 Aug 2012   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If you installed the system using the manufacturer's Recovery media, the system should have self-activated, so I assume that it's been reinstalled using Retail media. You need to change the Key to the one on your COA sticker, using the Change Product Key link at the bottom of the System properties page - you may need to activate by phone.

(...and please don't edit posts once they've been responded to - especially in such a major way!)
My System SpecsSystem Spec
21 Aug 2012   #5
Fix

Windows 7 Home Premium x64 (6.1,build 7601) Service Pack 1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
If you installed the system using the manufacturer's Recovery media, the system should have self-activated, so I assume that it's been reinstalled using Retail media. You need to change the Key to the one on your COA sticker, using the Change Product Key link at the bottom of the System properties page - you may need to activate by phone.

(...and please don't edit posts once they've been responded to - especially in such a major way!)
I did not get recovery media when I purchased this computer, the factory reset did not work. I downloaded the Iso and clean installed. This computer has had extensive repairs cosmetic and hard drive by an insurance company.
My System SpecsSystem Spec
21 Aug 2012   #6
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Quote   Quote: Originally Posted by Fix View Post
Quote   Quote: Originally Posted by NoelDP View Post
If you installed the system using the manufacturer's Recovery media, the system should have self-activated, so I assume that it's been reinstalled using Retail media. You need to change the Key to the one on your COA sticker, using the Change Product Key link at the bottom of the System properties page - you may need to activate by phone.

(...and please don't edit posts once they've been responded to - especially in such a major way!)
I did not get recovery media when I purchased this computer, the factory reset did not work. I downloaded the Iso and clean installed. This computer has had extensive repairs cosmetic and hard drive by an insurance company.
Follow Noel's advice in post #2 above.

The Product Key on the sticker on the case should have 25 characters in this format:

xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

Recheck it and make SURE you are reading it correctly.

Noel: I think his current install is from a burned ISO--the ISO coming from mydigitallife.info.
My System SpecsSystem Spec
21 Aug 2012   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That much is obvious - there's nothing apparently amiss that changing the Key to the one on the COA sticker won't cure
The trick is to read it right - which 'Fix' obviously hasn't been doing, if the machine has been beeping at them while inputting the characters
My System SpecsSystem Spec
21 Aug 2012   #8
Fix

Windows 7 Home Premium x64 (6.1,build 7601) Service Pack 1
 
 

SUCCESS! I would like to thank you all for helping

I am now fully activated using the product key on my sticker, there were three characters that were not clear I had to try all combinations. Firstly I had four characters wrong as #2 post stated 0/o are Q's

Thanks Noel you pushed me to really try harder with that sticker.
My System SpecsSystem Spec
21 Aug 2012   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Be;ieve me- I do it at least once a week, and have to sit back, take a deep breath and start from scratch after putting on a pair of over-spec glasses I keep for the purpose!

Glad you're all Keyed up now - make a note of the Key as entered and put it in a secure place AWAY from the computer, so it will be available next time you need it.
My System SpecsSystem Spec
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 Windows Activation Error code 0xC004E003




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