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Windows 7: Another Windows 7 suddenly not genuine issue

26 Aug 2012   #31
bmeadows

windows home premium 64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Origin appears to be a sales portal, more than anything else, although it does seem also to be a means of game-enhancement - see https://help.ea.com/uk/article/origin-faq#1 for details.

I'm still none the wiser about which service may be being referred to in the error message - and having problems working out how to discover it without actually attempting to starrt every possible service and see if one fails to respond - but even that may not discover the culprit as it may be a failing call, rather than the service itself at fault.

The line number referenced is merely the end of a FOR...NEXT loop, which itself calls a number of elements, which (I think) involve a number of services, so it's not much help.

The fact that Avast is also experiencing problems would tend to imply that the problem is itself fairly deeply-seated, and may be the result of malware.

I think you would be best to consider a repair install, and hope that it fixes the problems. Is your install disk an SP1 copy, or is it the original release copy?


*sigh* I was afraid it would take a re-install. Though the free version of AVG installed with no problem and is running fine, and the problem I was having with Avast is apparently common, as I found numerous references to it on their forum--but no good suggestion on what to do about it.

The version of Windows I have is SP1

All I can guess is that perhaps the failed security update messed something up--my roommate tells me tonight that when it tried to install the update last Saturday (and she's just telling me this now), that it failed and she got the blue screen; when she restarted the machine, the version of windows was not genuine, and it tried and failed repeatedly to install 4 updates. I have noticed that its no longer trying to install those updates now; I don't know if it finally worked or if windows stopped trying to download them.


My System SpecsSystem Spec
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26 Aug 2012   #32
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There is a world of difference between a repair install and a re-install!
(although you should back up before doing either)

With a repair install, you keep all data and installed programs - and merely lose the installed update.
With a reinstall, you lose everything.

See Brink's instructions for a repair install here... Repair Install
My System SpecsSystem Spec
26 Aug 2012   #33
bmeadows

windows home premium 64
 
 

oh, that's very good news! I'll try that later today and get back to you! Thank you very much for all the help!
My System SpecsSystem Spec
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26 Aug 2012   #34
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You're welcome - good luck with it!
My System SpecsSystem Spec
30 Aug 2012   #35
bmeadows

windows home premium 64
 
 

Well, I ended up having to do a complete re-installation. I called the computer manufacturer, who was very helpful with that, especially as it wasn't as easy as it should have been--which with this computer, doesn't surprise me.

We had a time getting the installation to start from the disc. First, it would tell us it couldn't find the correct disc drivers, no matter what the guy had me do. After we finally got the install to start, he waited until it got to 3%, and then told me how to re-install the drivers once it was done and we got off the phone. 5 minutes later, at about 20%, I get an error message 0x80070570 telling me windows can't install the request files, that something may be corrrupt. I tried calling the guy back, but their office had closed (they apparently don't have 24 support), so I told it okay, which took me back to the main install screen, and tried again.

This time, it worked, and I was able to install all the drivers--so we now have sound again! And my roommate will quit whining about not being able to watch her political news clips!

I'm still wondering about why with this computer, whenever I try to install something, sometimes it fails the first time before installing it on the second. Truly, I won't be surprised if in a few months, something fails like my hard drive....

So, anyway, thanks for all the help, I'm just sorry we had to end up doing the drastic solution--but hey, at least it worked and I have my computer back! And thank goodness this isn't the computer that I keep everything on--that would be a bear to re-install! (of course, re-installing lotro and all its expansions and sims 3 and all its expansions is going to take my roommate a few days )
My System SpecsSystem Spec
30 Aug 2012   #36
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...at least it's keep her out of your hair

A recovery like that shouldn't have problems unless there's hardware issues (either the disk, the reader, or - usually - RAM).

You may want to test the RAM out with a decent memory tester - memtest86+ from www.memtest.org - you'll need to download it and create teh boot media and then boot from that.


Either way, well done- and good luck!
My System SpecsSystem Spec
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