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Windows 7: Another Windows 7 build 7601 " This copy of windows is not genuine"


23 Aug 2012   #1

Windows 7 Enterprise 64 bit
 
 
Another Windows 7 build 7601 " This copy of windows is not genuine"

This system was working fine until today,
It now shows that " this copy of windows is not genuine" in the bottom right corner of the desktop
This is not the original windows that came with the machine
The system originally came with Windows 7 pro
It now has windows 7 enterprise 64bit

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070424
Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
Windows Product ID: 00392-918-5000002-85314
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {24BC3195-C044-40E4-9AFE-04DCB2F39C89}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{24BC3195-C044-40E4-9AFE-04DCB2F39C89}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85314</PID><PIDType>1</PIDType><SID>S-1-5-21-63291591-3828669782-3374190261</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 8200 Elite USDT PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>J01 v02.15</Version><SMBIOSVersion major="2" minor="7"/><Date>20111110000000.000000+000</Date></BIOS><HWID>19EE3B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
Error: 0x80070424 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:19:2012 18:36
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070424
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GFYD+wJls6c9cS0oPvOPC5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   HPQOEM  SLIC-BPC
  FACP   HPQOEM  SLIC-BPC
  HPET   HPQOEM  SLIC-BPC
  MCFG   HPQOEM  SLIC-BPC
  SSDT   AMICPU  PROC
  ASF!   INTEL    HCG
  SSDT   AMICPU  PROC
  SLIC   HPQOEM  SLIC-BPC
  TCPA   APTIO4  NAPAASF


My System SpecsSystem Spec
.

23 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You've almost certainly been using a Registry Cleaner - probably WiseFixer - and this has 'uninstalled' the Software Protection Service in its usual cavalier fashion.
UNDO all 'repair' operations this tool has done, using its own undo options, then uninstall it.
Then post back with a new MGADiag report, and we'll set about fixing the rest.
My System SpecsSystem Spec
23 Aug 2012   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

...on the subject of the Emterprise/Pro change, I find it a little difficult to understand how that could happen without your knowledge.
Has the machine been in for repair at some point? have you loaned it out to anyone? Have you a relative who may have 'upgraded' the system with a works license?
The installed Key is a KMS key - and until we get the the Software Protection Service functional again, it's not possible to easily see what the activation status is. KMS Keys require re-activation at least every 180 days against the KMS Host Server owned by the organisation whose license is in use.

There are theoretically, ways to 'downgrade' the system, but I have my doubts about them, and the only supported way to do it is to reformat and reinstall - preferably using the manufacturer's Recovery media, since this contains all required drivers.
My System SpecsSystem Spec
.


23 Aug 2012   #4

Windows 7 Enterprise 64 bit
 
 

i don't see any installed registry cleaner on the system,
not sure if someone else has used one in hopes of doing whatever they thought they were doing

the system was purposely upgraded so it wasn't done without knowledge

Is there any other way of getting the Software Protection Service running again ?
My System SpecsSystem Spec
23 Aug 2012   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK then - let's see if what I suspect is correct.

Please open an Elevated (Administrator) Command Prompt window and use the following commands....

net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvc

post the responses in your reply

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight select Copy. In the CP Windows, click on the black/white icon at top left select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
23 Aug 2012   #6

Windows 7 Enterprise 64 bit
 
 

opened up an elevated cmd window
entered the first line, hit enter and received the following message:
The Service Name is Invalid
More help is available by typing NET HELPMSG 2185
My System SpecsSystem Spec
23 Aug 2012   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - that's what I expected, then......
You may also need to check System Restore's main service - use

SC QC VSS


to fix the SPPSVC....

Highlight ALL the text (including the blank lines) in the code box


Code:
sc create sppsvc binPath= %SystemRoot%\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""

sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege

sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

sc sidtype sppsvc UNRESTRICTED




Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one

Right-click on the C:\ icon (top left of the window) and select Edit... >Paste

You should get Success responses after each line of code

when complete, reboot


test the outcome (MGADiag should now report properly on the state of the license)

My System SpecsSystem Spec
24 Aug 2012   #8

Windows 7 Enterprise 64 bit
 
 

looks like that worked
message in the bottom right hand corner is gone
windows shows activated
Reran MGADiag

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
Windows Product ID: 00392-918-5000002-85314
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {24BC3195-C044-40E4-9AFE-04DCB2F39C89}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{24BC3195-C044-40E4-9AFE-04DCB2F39C89}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85314</PID><PIDType>1</PIDType><SID>S-1-5-21-63291591-3828669782-3374190261</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 8200 Elite USDT PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>J01 v02.15</Version><SMBIOSVersion major="2" minor="7"/><Date>20111110000000.000000+000</Date></BIOS><HWID>19EE3B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00392-00170-918-500000-03-1033-7600.0000-0112012
Installation ID: 006433684020289550944274875444565701524203081485456951
Partial Product Key: HVTHH
License Status: Licensed
Volume activation expiration: 259200 minute(s) (180 day(s))
Remaining Windows rearm count: 1
Trusted time: 8/24/2012 12:48:20 AM
Key Management Service client information
    Client Machine ID (CMID): 3761319b-424c-4c61-8a63-920aeca76c7a
    KMS machine name from DNS: lvkms01.lv.wynnresorts.com:1688
    KMS machine extended PID: 55041-00168-313-831126-03-1033-7601.0000-2852011
    Activation interval: 120 minutes
    Renewal interval: 10080 minutes
    KMS host caching is enabled
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:19:2012 18:36
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070424
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GFYD+wJls6c9cS0oPvOPC5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   HPQOEM  SLIC-BPC
  FACP   HPQOEM  SLIC-BPC
  HPET   HPQOEM  SLIC-BPC
  MCFG   HPQOEM  SLIC-BPC
  SSDT   AMICPU  PROC
  ASF!   INTEL    HCG
  SSDT   AMICPU  PROC
  SLIC   HPQOEM  SLIC-BPC
  TCPA   APTIO4  NAPAASF
Thank you so much,
if you ever come out to Las Vegas, I owe you a beer
My System SpecsSystem Spec
24 Aug 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

If only.... Can't afford the air fare - although I do have a friend I could stay with out there


Glad it worked for you - please run the SC QC VSS as I have seen cases where that too has been 'helpfully' removed at the same time as the SPPSVC.
My System SpecsSystem Spec
24 Aug 2012   #10

Windows 7 Enterprise 64 bit
 
 

tried running the sc qc vss
get message :
[SC] OpenService FAILED 1060:
The specified service does not exist as an installed service
My System SpecsSystem Spec
Reply

 Another Windows 7 build 7601 " This copy of windows is not genuine"




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