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Windows 7: Can't Install Windows Updates


24 Aug 2012   #1

Windows 7 Ultimate x64
 
 
Can't Install Windows Updates

Hey folks,
Let me give a quick over view of what has been happening to me the past few days.
Seemingly out of the blue my computer kept blue screening. I ran memtest for a while and got no errors. I pulled out my MoBo, reseated my GPU, CPU and RAM sticks. I got it all back up and running and would randomly get blue screens.

For a while my HDD had been making some odd noises on start up, so I decided to replace my HDD. This seems to have fixed the BSoD problem. However, I new problem has started up.

I went to do a fresh install on my new drive (WD 1 TB Green), installed Win7x64 without any problems. Now, when ever I go to do windows updates, it stats to install them but will get to any random number and stop. The download line still has its animation and the window itself isn't frozen.

I have did some Google searches and cam across Microsoft Fix It. I ran that, but it has not seemed to fix anything.

I'm at the end of my rope here, so I come to you for help.

Thanks in advance for any responses.
-Raw

My System SpecsSystem Spec
.

24 Aug 2012   #2

Microsoft Windows 8.1 Pro 64-bit
 
 

Hello raw, and welcome to sevenforums.

Download option 3 here and run it: Windows Update - Reset

If that doesn't work, consider a repair install, or a clean install.
Repair Install
Clean Install Windows 7
My System SpecsSystem Spec
24 Aug 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Following Dustys post you might want to do what this link asks you to before you go for a clean or repair install:
What is the System Update Readiness Tool?
My System SpecsSystem Spec
.


24 Aug 2012   #4

Windows 7 Ultimate x64
 
 

Downloading the readiness tool now. I ran the bat file as well. Figured might as well get both things done just to be on the safe side.
Thanks for the quick replies and I'll post back here when I get an update.
My System SpecsSystem Spec
24 Aug 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Await the result.

In case I'm not around, I hope my friend Dusty will back me up
My System SpecsSystem Spec
24 Aug 2012   #6

Microsoft Windows 8.1 Pro 64-bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Await the result.

In case I'm not around, I hope my friend Dusty will back me up
Of course. For you, anything.

I notice your link to system update readiness tool is to the Indian site? It is the exact same thing, but the headings at the top are in English - What is the System Update Readiness Tool?

Only difference is instead of windows.microsoft.com/is-IS/, it is windows.microsoft.com/en-US/.

But they both do the same thing so it wouldn't matter which you use. Every country will have a different location webpage based on where you are: Worldwide sites - Microsoft Windows

That is an excellent tool, you're spot-on, Yussi. Hopefully it helps with the problem, because it should apply to the exact issues he is having.
My System SpecsSystem Spec
24 Aug 2012   #7

Windows 7 Ultimate x64
 
 

Alright,
I went back to do windows updates. They all downloaded fine, but when it went to install, I got "Windows installer has stopped working."
Files that help describe the problem:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA62E.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA62F.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA6CD.tmp.mdmp

Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt
My System SpecsSystem Spec
24 Aug 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Reboot, try installing few at a time. Like 3 or 4 updates together.
My System SpecsSystem Spec
24 Aug 2012   #9

Windows 7 Ultimate x64
 
 

I got a different error this time attempting to download them.
However, the windows update screen says they were successfully installed....


Attached Thumbnails
Can't Install Windows Updates-capture.png  
My System SpecsSystem Spec
24 Aug 2012   #10

Microsoft Windows 8.1 Pro 64-bit
 
 

Quote   Quote: Originally Posted by raw157 View Post
Alright,
I went back to do windows updates. They all downloaded fine, but when it went to install, I got "Windows installer has stopped working."
Files that help describe the problem:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA62E.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA62F.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA6CD.tmp.mdmp
did it give you an error code? did the files that descibe the problem link to the files, so that you can read more about it?
My System SpecsSystem Spec
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 Can't Install Windows Updates




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