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Windows 7: Can't Install Windows Updates

24 Aug 2012   #11
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Could this apply? Windows Update - Fix a Repeatedly Offered Update


My System SpecsSystem Spec
.
24 Aug 2012   #12
raw157

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by DustSailor View Post
Quote   Quote: Originally Posted by raw157 View Post
Alright,
I went back to do windows updates. They all downloaded fine, but when it went to install, I got "Windows installer has stopped working."
Files that help describe the problem:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA62E.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA62F.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MsiExec.exe_d0c9dee84e43720d1fd12168d8eb1c f2e57f34_cab_1103a6d9\WERA6CD.tmp.mdmp
did it give you an error code? did the files that descibe the problem link to the files, so that you can read more about it?
They did not directly link to them, but I could go in and see if there is anything in them of use. And no, no error code.
My System SpecsSystem Spec
24 Aug 2012   #13
raw157

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by DustSailor View Post
I think the repeatedly failed portion would apply. I'll give it a shot.
My System SpecsSystem Spec
.

24 Aug 2012   #14
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

^ for the failed, you would just be attempting to get help, as here. I was meaning the successful part, because it seemed like it had succeeded in the end (but is still having trouble)

The reason I recommended a repair install or clean install is because it sounds like you have some kind of file corruption.

You could also try a sfc scan, but other than that, it is probably going to have to be a start from scratch situation
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
24 Aug 2012   #15
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Just a though: 3rd party firewall or anti virus might cause this problem. Also check and see how much hard drive space you have left to use.
My System SpecsSystem Spec
24 Aug 2012   #16
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

^ yes, what antivirus do you have raw? And if you have a 3rd party firewall, what?
My System SpecsSystem Spec
24 Aug 2012   #17
raw157

Windows 7 Ultimate x64
 
 

Currently just MS Security and Windows Firewall.
I have over 800 GB free on my C drive.
My System SpecsSystem Spec
24 Aug 2012   #18
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Then it is looking like a repair install or clean install. did you do the sfc scan? You might consider waiting for someone else with more intimate knowledge on specific errors, but it is honestly looking like a simple bad installation
My System SpecsSystem Spec
24 Aug 2012   #19
raw157

Windows 7 Ultimate x64
 
 

I will be running the scan here shortly.
If I leave my computer and return, will the scan give me any issues when I return? I have to go to work in about an hour and won't be back till tomorrow.

Edit:
Started the scan, and got to 41% before "Windows Reosurce Protection could not perform the requested operation."
My System SpecsSystem Spec
24 Aug 2012   #20
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

No, if you are confident in the cooling capability (or sleep mode) of your computer
My System SpecsSystem Spec
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 Can't Install Windows Updates




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