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Windows 7: Problems Installing Windows 7 Service Pack 1


24 Aug 2012   #1

Windows 7 Home Premium 64bit
 
 
Problems Installing Windows 7 Service Pack 1

Hello all,
I'm new here so I hope I'm posting this in the right place, sorry if I've got it wrong.

My neighbour took his computer back to factory settings.

I have manged to get all the windows updates on apart from Service Pack 1 which doesn't come up at all??

I went to Microsoft to get the service pack there but there seems to be a whole list of files and it tells you to download the files you need??? Sorry, but I just haven't got a clue what we need and what we don't??

I would be very grateful for any help you may be able to offer.

Many thanks.
Mandy.

My System SpecsSystem Spec
.

24 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Is your operating system the one shown in your specs---Home Premium 64 bit?

Did you see a 903 MB file at that site, the next to last one in the list.

Probably named:

windows6.1-KB976932-X64.exe

http://www.microsoft.com/en-us/downl...s.aspx?id=5842

if you are asking about 32-bit Windows, you need the very last one,

windows6.1-KB976932-X86.exe 537.8 MB
My System SpecsSystem Spec
24 Aug 2012   #3

Windows 7 Home Premium 64bit
 
 

Hello thanks for replying.
No it's my neighbours computer and it's Windows 7 Home Premium 32 bit.
Many thanks.
Mandy.
My System SpecsSystem Spec
.


24 Aug 2012   #4

Windows 7 Home Premium 64bit
 
 

Thank you so much for your help
Have downloaded and successfully installed it now.
Mandy.
My System SpecsSystem Spec
Reply

 Problems Installing Windows 7 Service Pack 1




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